We had a great experience with LRS Towing. They responded very quickly when we needed help on a dangerous stretch of I-94, which gave us a lot of peace of mind. Their rates were also the best out of everyone we contacted.
The driver who towed our car was extremely personable, professional, and made a stressful situation much easier. Unfortunately, I didn’t catch his name, but he represented the company very well. Excellent customer service all around — highly recommend!
So far this is going bad they got me out the ditch but the younger guy said he had to ask his boss how much it was gonna be at first he said 580 and this was just get us out of a ditch in 15 minutes down the road and then he said I’ll make you a deal since you’re having a bad day and do it for 460$ paid in cash which is fine because my insurance said they’ll reimburse me for the tow but I need a receipt. I called for a receipt and they sent me a receipt with a total of $325 which I did not pay and I’ve called them for 48 hours straight and they keep giving me excuse excuses about how they’re not in the office yet to review the cameras. Might be going to small claims court.
LRS Towing was amazing! I was stuck in the snow and stressed out, but they responded super fast and made the whole situation so much easier. Everyone was really friendly, and the service was smooth from start to finish. Huge shoutout to the driver, Alex—he was professional, kind, and knew exactly what he was doing. He got my car out quickly and safely, and honestly turned a bad day into a much better one. I’d definitely recommend LRS Towing to anyone who needs quick, reliable help.
Driver Alex ,picked up my 86-year-old mom whose car had broke down, after towing her home, he carried 2 rugs that she bought at menards, up to her 2nd floor apartment for free! good people., and wouldn't accept a tip from my mother.
I called for a tow they sent Todd out. He was very professional, caring and friendly. He did a really great job. They came out right away and deliver my car with no problems. I definitely will be using them again. Thank you!
This company was sent out by insurance for roadside assistance-but I would definitely recommend it to anyone & would use them by choice as well!
The driver was very careful when hooking the car up, was very well mannered & friendly, my 5 year old son was watching from the porch & he was so friendly with him allowing him to look at all the ways the truck works etc. Definetely made his evening as well as my own as it isn’t always the best situation when you’re getting towed. Definitely will continue using & recommending them in the future!
They have contracts that apparently allow them to steal cars (ticketed for expired plates but plates were registered and current, just awaiting sticker in mail), and take them 22 miles away even though we were told, state law says the Max is no further than 15 mile radius. Makes one wonder what is really going on here.
UPDATE- the car they towed made awful noises leaving their lot. It was shaking very bad and felt like it was going to shake apart. It didn’t make it far.
It’s at another garage just down the road and they’ve shared pictures saying it was towed wrong and bars were bent very badly. I will try to add the photos.
Owner has yet to return my calls. We are six days out at this point. I’ve only spoken to a “David”, about the damage, and he is quite unpleasant.
Called to have my car towed.......Still waiting!!!!! Tried to call to get ANOTHER estimated time of arrival. No answer!!! If they don't arrive soon.. I'll contact the ins. Co so they won't get 1 penny!!!
Asked them to come out and do roadside assistance, Bonnie (the wife) and his husband said they didn't need to show up cause they were going to get paid anyways. Then asked if we had equipment to fix the issue. We said no and he said he couldn't continue.
My car broke down on the expressway and they came fast. Another company said over a hour?! LRS Towing came within 30 minutes. The guy was so nice and friendly, he even offered me a bottle water! I’ll never use another company every again!
SHIPPERS BEWARE: I’m on posting this for my grandfather. He bought a Cadillac XLR from a dealership and the dealership hired LRS Towing to haul the car to him. When he received the car there was a big puddle of oil under the car all over the car hauler. They got to looking and the guy that had hauled the car in to him had hooked the tow hook into the oil pan causing a hole in the oil pan. When he noticed it he told them he would not accept the car unless they agreed to pay for the damages. So the haul guy Micheal called his manager Tone and told him what happened. So he told him they would pay for it and to put in the notes that the car was damaged during Towing and the hook rubbed a hole in the oil pan on the haul receipt. My grandfather ask to see the hauler’s CDL license and insurance and he wouldn’t show us because they said they didn’t want to turn it in on insurance. They even dropped off the car to a GM Cadillac Dealership where we live. Well since they don’t make new oil pans for a Cadillac XLR they LRS Towing found a used one bought it, paid for it, and shipped it to him. Well now the dealership put the part on, as well as new oil gasket ring and oil and there’s a bill of $901.50. Well my grandfather is 86 years old and he’s been on the phone with them everyday to get the bill paid and all we are getting is a run around. They told him they would pay for it by credit card because they didn’t want to turn it in on their insurance and still haven’t. Well they also told the GM Cadillac Dealership & the Dealership that he bought the car from that they would pay the bill. But here we are almost a month later and his car is done but still sitting at the Cadillac dealership because they haven’t paid the bill. I wouldn’t give them one star but that’s the only way u can post a review. It’s a disgrace to laugh and to do a 86 year old Veteran the way they have. All he wants is the bill paid so he can enjoy his car. 👎👎👎 So before you let them haul anything for you ask for all their information insurance, cdl license for the guy transporting & etc. That way you will have it if or when they damage your property. We have turned them into the BBB office, and we are in the process of filing a complaint with the transportation department. Re: Harold Coleman
After seeing the way they treat unhappy customers I would never want to use this tow company. we got our truck towed and apparently the driver was not very experienced and ended up makin our problems much worse. Do yourself a favor and stay away from these guys
Horrible company! They lie about when they will be there and if you aren't at your vehicle the minute they get there they won't wait and leave you stranded!
LRS Towing helped my stranded family out of a bad situation last night and did it at a very good price and extremely fast!! Also to boot, he recommended a auto repair shop to help out. I would not ever call anyone else and if you help ASAP you need to call these guys!
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