If I’m looking for a car I always look here first. They always work with me to get me a better deal, and will help out with parts where they can. Great place.
I would give a ZERO if I could. These people were to lazy to actually check and answer my parts questions properly, and then they blamed me for ordering the wrong part. RUN AWAY NOW!!!!
My wife and I recently purchased a Rebuilt Title Vehicle from Brad at Flora’s Auto.
The vehicle we purchased had been totalled in a flood and purchased by the dealership to restore and retitle, and I visited the business to examine and test drive the car. Greg Anderson was easy to talk to, communicative, and very positive. He let me inspect, with no pressure, and let my test drive the vehicle on my own. When I returned I had a few more questions, and Brad, the owner of the business, took some time to also address some concerns.
My wife and I have family that had purchased rebuilt title cars from Flora’s in the past, and had great experiences, but we were still nervous with the risk of buying a car that had been totalled in a flood.
Brad assured us of the quality and consistency of their work, but also understood the stress of taking on something we perceived as a risk would not be fruitful to us as a family and there was no pressure to buy the car if we felt it was not a fit for us.
Upon inspection by my wife when we came back together, she smelled a musty smell from the previous flooding event that my poor sense of smell couldn’t pick up. Brad assured that if we purchased the vehicle, and purchased a new carpet, he would have his business install the carpet for us.
After installation was complete, we picked up the car and it smelled brand new and has been a fantastic vehicle for our family.
The whole team at Flora’s provided not only a high quality vehicle, but above-and-beyond guidance and transparency along the buying process that made us comfortable with our purchase. Their commitment to happy customers, and the fulfillment they clearly receive in using Flora’s Auto as a service to others is profound, unique, and admirable.
My family will absolutely consider purchasing from them again.
Called in for help. They said they would get me back to Eli , the original person helping me. Then they left me on hold and went home. I was left waiting in the endly abyss. Not a cool move
I have just spent the last 30 mins reading all of the reviews and I love how yall politely you reply when these bad reviews are really angry towards people that are doing your best. I will be calling in the morning for a head light
The only problem with Floras Auto, is that they are 4 hours away from me. -- Excellent experience overall. Friendly staff, knowledgable and quick, and willing to negotiate if you're buying multiple items. A+. Would buy from again... even if it meant driving 4 hours again. 10/10.
Dissatisfied and disappointed with this company in every aspect. After the product was purchased, the listing and photos were unavailable and could not be viewed again. The title for the part name and photos were inaccurate. The partial email correspondence I received states: “Our software auto generates these part names so there is nothing we can do to make the listing any more clearer unfortunately.” Shipping was also unsatisfactory as the tracking number was unverified by the carrier, and the item arrived 6 days later than anticipated. The after-sale customer service was very much sub-par. There was no agreement made between parties, and therefore, no resolution.
Drove 2 and 1/2 hours down to look at a car and the photographs were very deceiving the damage was much worse than described looked at another car the Cadillac that said it was ready to go and repaired but I found out when testing the windshield wipers that they never reinstalled the reservoir for the windshield wiper fluid and the hoses were hanging out that doesn't sound like ready to go to me also none of the little bags that hold all the plastic under the hood together were in their place in pieces were falling apart. Didn't buy because I figured if they couldn't even put the reservoir back for the windshield wipers what other stuff did they miss
I needed a rim for my Kia and my grandsons were helping me look for one. They located one on the west side of South Bend, but I was hesitant on the price and the distance - I live outside of North Webster. Then my son found one at Floras - $30 less and quick and easy to get to! I was impressed when I got to the place. Easy to find, neat, organized, with friendly and efficient staff!
DON'T BUY FROM THIS PLACE!! Recently purchased a motor threw eBay with the description of " STRONG RUNNER". After having a licensed mechanic perform the install within warranty timeframe, a loud audible nocking noise can be heard. After contacting FLORES AUTO they denied me compensation in accordance with warranty even though the paperwork showed the install before the timeframe. DO NOT BUY!!
We are reviewing this place for our nephew so no one else has to deal with this company! My nephew bought a “strong running engine” from this place through EBay and we installed this engine within three weeks due to ordering and replacing parts that were broken on engine when we received it. After install the engine knocked and ran very poor. We documented it and contacted this company. They not only said it was past there warranty date and lied about it,they also said they didn’t care and said they would only refund half the money if we wanted it, Ebay backed this company and we are disgusted with the fact that they allow companies to get out of warranty’s and lie to their customers. We will be taking it up with consumer affairs and the B.A.R. Till we get refunded the parts,engine and labor that it costed my nephew. Please do not buy anything here unless you want to be stolen from. eBay should be just as liable as this place.
I ordered a part for my business they sent me the part as described and it was packaged very well shipping was very quick as well I worked with Martin he was very knowledgeable and took care of my needs will definitely do more business A++
I was skepital at best. I looked online at this vehical for a few months. Finally said screw it went n looked at it test drove it. Its an awesome vehical. Minor damsge that ive already fixed for less than $200. Drives n runs great. If your looking for a used car truck suv....look at a salage do your home work. You might get a great car for pennys on the dollar like i did..
Service was incredible rear end was exactly what they said and they even let me borrow some tools so I could take it apart and look in the differential. Would recommend to anyone and will be absolutely returning if I ever need a part again.
They DO NOT stand by their warranty! They will lie to your face and take your money. Sounds like the government. I bought a transmission and was told that the transmission has a parts only warranty (which is fine), but when I installed it and test drove the car the transmission would pop out of 2nd or not go in 2nd at all. I called Floras to let them know and was told that they dont have another transmission to swap out for me, they will not pay for replacement parts to have it rebuilt, or if I want they to get another unit I would pay for the difference; which of course they could mark up higher to make up for the difference of what they had to pay another yard for. I could also return the transmission for a refund and be back to square one with a non work car. When I told them what it would need to get it back up and running, they told me that I would have to take it to a shop and have them tell Floras what it needs and even then they would not pay for it. Even that I can do and have done the work many times before and certified to do the work they want a shop to tell them that the transmission needs a rebuild kit.
Hey, Floras I owned a shop. It doesn't take a build to tell you that the transmission needs a rebuild kit.
Update! The transmission screams at 40mph! That means this transmission is trash and should have been sold as a case only or a core. Good job marking the transmission as a workable transmission.
I tried returning a part that I purchased for $350 (free shipping). They then informed me that I had to pay the return and original shipping fee. Talked to the delivery company and they said where I don't have an account with them, it's estimated over $450 in delivery charges. This company is not transparent and uses deceptive business practices to lure customers into a false sense of security.
Comment to owner reponse: I accept I have to pay for a mistake, however, you could directly charge the customer the significantly lower rate of return shipping as an account holder with the transport company and quickly handle it so people wont have to spend more for the return cost than the part they ordered.
Beware selling parts that have not been tested and not standing behind them. Just ordered a part for my truck and it didn’t work. I asked for a refund and they told me I was out of the 30 day return by a couple Days due to not having time to hook it up so they offered me 30 to keep a useless part instead of just taking it back. Not happy with there customer service.
Drove down from Wisconsin to get a truck bed. Owner and staff amazing so was the yard. It nice to see a company run like a well oiled machine. Will do business again. Well worth the drive.
Great prices on cars and the most organized Salvage yard you've ever seen! Brad is one of the nicest guys around. Greg, on the other hand, is the biggest jerk on the phone. If Brad isn't there move on or send him an email. You'll hang up with Greg honked off and moving on. Don't waste your time with him. He answers the phone annoyed, he speaks to people annoyed and should find a new line of work. Other than that, it's a great yard for parts and used cars. They will take good care of you!
Tried to get a radiator today. My husband called and could not get a straight answer on whether or not one could be pulled today. When he ask for a straight answer the answer became "no" very quickly. Then the man on the phone who's not even at the yard where the parts would come from decided to tell my husband he had a nasty attitude. So now we will just buy the part from Amazon or twice as much because you've lost our business. By the way my husband has been in this industry for many many years and has ran some of the biggest salvage yards around here. The owner should have better people answering his phones.
Saw an ad on ebay about a car they were parting out, called and guy gave me a good price on a trunk that's 4 bolts to take off and said to call ahead so they can have it off and ready, okay cool..So I leave for my 2 hour drive up there and Called and said I'm on my way. I get there and very bluntly they say "it's not ready that's why you call and leave your number" Which is exactly what I did. Went out to eat and another hour and 30 pass I call, still "Its not ready". I ask for a time frame and he again very bluntly says " Its not ready I dont know when it will be" so wasted my whole day driving up just to be turned down on a very easy 20 min tops job.
I've purchased 2 repairable vehicles from these guys, they've always treated me fair and with respect. They negotiate prices which makes the 3 hour drive from Ohio worth it. Greg and Brad are good guys. If you need parts call Harvey he will give you top notch service. If rebuilding cars is your thing, don't hesitate to get in touch with the guys at Floras Auto they will save you money. This is my new go to place to buy my rebuildable vehicles. Thank you A++!!!
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