What clients say about LKQ Indiana in Plainfield (IN)
I was on hold for over 2.5 hrs. then I checked their website and found they had been closed for a 1/2 hr. and left me on hold. The worst customer service I have ever experienced.
Was minding my own business driving in Plainfield indiana when this driver proceeded to tailgate me about 1 foot off my bumper and continued to do so. it happened on 01/05/2026 between 11 and 1130 am. He then proceeded to slam his brakes in the turn lane and get out and smack my window multiple times threatening me. Truck number 43. Police report will be filed.
I was able to source a gas tank from LKQ at a good price however when I got it home it had a broken rollover valve. I was able to get them to replace with another one that was a couple of states over however the rep I spoke with told me I could swap the tank when the replacement got there. The next week I called to check in and found out the tank was never shipped as company policy requires the part to be returned so that they can apply the funds to the new part so that it can be transferred. I then had to wait 4 days for their system to update from the day I returned it so that then new one could be ordered even though it is a replacement. Today I was updated that it finally shows I returned the item and she was able to initiate the transfer of the part. I am told it will be another week for it to get across the great state of Ohio to Indiana so I should have my gas tank in just under a month. Customer service was trying outside of the sales agent who helped me the first time. The girl that handled my return had good customer service and wanted to help but I guess she didn't know how things worked there as she gave me bad information.
Couple of pointers:
Make sure you pick the item up yourself as your ID has to match the person that the payment was made by. Cant send your son they will not release the part.
Make sure you have your order number. When I went to return the part I was turned away because I didn't have my order number.
Follow up with them for updates. I gave an email address for communication but I have only received one email and that was a request for a pic of the broken piece. They said they would send notifications when it was in for pick up but I had to call in to get updates because I never received notification that the original part came in.
This place needs a class action lawsuit against it Went to pick up an engine that I paid for in advance told me it was a complete engine waited 2 days go to pick up. Show up and it just a bare long block. Mind you i paid more than what nissan sells long blocks for cause they insured me it was a 100% complete engine with turbo and accessories. Place is a joke and of course because it's corporate nothing will ever happen with them. But please stop giving this place money
My recent experiences with LKQ Indiana have left me thoroughly disappointed and frustrated. As a loyal customer who has purchased numerous engines and transmissions from this company, I expected reliable products and decent customer service. However, what I received was far from satisfactory.
Over the past several months, I've encountered the same issue multiple times - faulty transmissions and engines. In fact, out of the last several purchases, 4 transmissions and 3 engines turned out to be defective. This recurring problem is not only unacceptable but also indicates a serious lack of quality control on the part of LKQ Indiana.
To make matters worse, their supposed solution - a parts and labor warranty - has proven to be more of a hassle than a help. Not only does it take an eternity for them to process warranty claims, but their parts staff's dismissive attitude towards customers' concerns is appalling. It's disheartening to see them laugh off our frustrations as if they don't matter.
What's truly baffling is that despite their abysmal track record and low review score of 2.6, they continue to operate with such indifference towards customer satisfaction. If it weren't for the labor warranty they offer (which, by the way, they conveniently fail to mention upfront, they out-source the warranty), my husband wouldn't even consider using their services.
In conclusion, my experiences with LKQ Indiana have been nothing short of a nightmare. Their lack of accountability, poor product quality, and apathetic customer service makes them a company I cannot, in good conscience, recommend to anyone. Save yourself the headache and look elsewhere for your automotive needs.
I would offer a 0.0 star rating if I could.
I would add that the BBB has them at 1.17/5 as a rating yet the are accredited with an A+, I wonder who they had to pay to get such a rating?
Plan on being on HOLD FOR EVER and or being hung up on. I have had the unfortunate honor of having to deal with these people a lot being in that i install a lot of motors, and other mechanical equipment, what irritates me even more than the unfriendly customer service in the pricing and availability of their products, one day i call and get a price on a motor and the very next day i speak to someone else and its hundreds cheaper or more expensive? And were talking about the same quote number, little interesting.
We have been long time customers of LKQ as a small business here in Indy. We have been very disappointed in 2022 with the amount of heavy line jobs (engines and transmissions) that we have had to do more than once because the first part we got from LKQ was bad. They always pay labor claims but the time of having to do the job more than once when we are already short on help is killer. We understand that cars aren't built like they used to be, but LKQ is not afraid to charge the absolute highest price they can for a part that they have no clue is good or bad. We used to only call LKQ for engines and transmissions but we have been forced to call elsewhere on several occasions this year.
I tried ordering a new radio for my vehicle. The rep that I spoke to asked me a few questions about what I needed and said it would be in on Friday. They called me to confirm they had it and I came to pick it up. We were made to wait a little while while the only front desk worker helped another customer. Not a huge deal. When we unpacked the radio, it was the wrong model. The one they had had push to talk, a DVD player, and a 6 disc cd changer- all things my vehicle doesn’t have. When I ordered the radio the rep asked me two questions- does it have a 6 disc changer? (I said no) and does it have satellite? (I said yes). They got both those wrong with some other random added features I was never even asked about. The worker said I could take it with me to see if it would work and in the meantime offered to order the correct radio. I said no way, as we live 40 minutes away. Total waste of time and no other solution was offered.
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