When you deal with Tom’s, you’re dealing with THE BEST Great service Great people I would recommend 1000x over to anyone

Josh Reinders

09/01/2024 00:57:59

Needed a car towed and Lincoln not only was there quicker then Usain Bolt runs the 100 he was polite and went above and beyond in the customer service area, highly recommend using Toms Towing when its needed

mav1sinc

07/10/2024 23:39:19

Highly recommend Tom's shop. From his speedy recovery to the amazing shop turnaround time. Tom's employees are willing to go above and beyond!

Owen Risser

04/24/2024 23:47:36

Was going to have them tow me to a shop due to some serious vehicle issues. When they arrived, they took the time to understand what my issue was and actually had enough insight to get to vehicle started enough to not need a tow! Whole process was fast, well done and incredibly well priced. Will absolutely use them in the future!

Kai Elbert

11/14/2023 19:03:11

Landed my Polaris Ranger Crew in a drainage ditch with two snapped CV Axles and two snapped tire rod ends on Christmas Eve! I called two other companies one hung up on me and the other company said they will only come out if we have a police report since it’s the “holiday”! I then called Tom’s out and they were at my location within 15min and did an excellent job! (To update I upgraded my stock oem to monster axles and replaced the tie rod ends!) Thank you again!

Bradley Loniello

01/04/2023 21:47:56

Worthless. Won’t come tow illegally parked vehicles unless it’s within their time frame.

randy alcorn

08/10/2024 22:55:00

April 2023 I was traveling across the country and had broken down on the side of a toll road on a Saturday. No other businesses were able to assist us and Tom’s was able to send employee Lincoln to us right away! They were able to recommend different auto repair locations to get our vehicle fixed. Hospitality was amazing and would recommend for locals or anyone in need to use Tom’a for towing. Thank you Lincoln.

Violet Johnson

04/29/2023 18:37:23

BIG REVIEW FOR LOCAL IDIOTS !!! GO BIG TOW TOMS TOWING AND SERVICE , Located on County Road 12 Elkhart, In.46514. First let's start with the website that advertises they're open 24 hours. That is false advertisement A BIG OL LIE. CAUSE THEY ARE NOT Yeah you can have a tow truck 24 hours they'll gladly pick your vehicle up, but nothing else is open because it makes them money TO HOLD OUR VEHICLES HOSTAGE WHILE THEY DESTROY THEM . there's no one to answer the phone's at night THAT HAS ANY KNOWLEDGE OF PRICES OR WHAT IT TAKES TO GET YOUR VEHICLE BACK ONCE IT'S BEEN ABOUNDED nor is there no one to answer the phones on the weekend, WHEN THEY ARE CHARGING YOU FOR STORAGE THAT YOU DO NOT WANT, AS THEY HOLD YOUR VEHICLE HOSTAGE. When it comes TIME FINALLY to try to get your vehicle back THE STAFF DOES EVERYTHING IN THEIR POWER TO KEEP POSSESSION OF YOUR VEHICLE OR THE BELONGINGS IN IT. PROFESSIONALISM, OUT THE WINDOW !!!! the staff or at least the drivers are extremely lacking of intelligence when it comes to towing a vehicle, or knowing the proper equipment to use to tow a vehicle as they T00K MY TRUCK APART RATHER THAN USE THE RIGHT EQUIPMENT TO TOW MY VEHICLE. INSTEAD OF BEING EDUCATED ENOUGH TO GET THE PROPER TRUCK TO TOW A VEHICLE, OR USING THEIR BRAINS AND PUTTING DOLLIES UNDERNEATH THE TIRES THEY TOOK IT UPON THEMSELVES TO DISASSEMBLE MY TRUCK AND REMOVE PART OF THE DRIVETRAIN WITHOUT MY PERMISSION OR MY KNOWLEDGE, ..... Moors or Howard's or TOMS 24hr towing would have got the proper equipment to tow it. The great thing about it for the other towing company is these idiots are their competition. Somebody should put these guys out of business before they make the whole industry look bad AGAIN, TOM'S TOWING AND SERVICE CENTER YOU GUYS ARE DEFINITELY THE CREAM OF THE CROP, your lack of intelligence and know-how IS SECOND TO NONE YOU GUYS DEFINITELY WIN FIRST PRIZE THERE. AND LET ME NOT FAIL TO MENTION NOT ONLY DID THEY DISASSEMBLE THE DRIVETRAIN IN MY AUTOMOBILE BUT THEY ALSO charge me $90 extra for their undereducated driver to take my truck apart. ONE LAST THING I'D LIKE TO POINT OUT IS TOM'S TOWING AND SERVICE IS A LOCALLY OWNED AND OPERATED COMPANY THAT USED TO BE LOCATED ON COUNTY ROAD 10 ACROSS THE STREET FROM ITS OWNERS. SO WITH THAT BEING SAID I WOULD LIKE EVERYBODY TO LOOK INTO THE FACT THAT When the company shuts its doors at one location only to open up somewhere else A SHORT TIME LATER that should probably give us all a clue as to how they do business. Sad sad day with a locally owned tow company turns against its own people Tom's towing service you suck

josh sanders

11/29/2023 03:41:02

Great prices for parts for your vehicle

Jennifer Hayes

04/09/2024 04:01:57

𝕋𝕙𝕖𝕪 𝕥𝕠𝕨𝕖𝕕 𝕠𝕦𝕣 𝕔𝕒𝕣 𝕒𝕗𝕥𝕖𝕣 𝕤𝕠𝕞𝕖𝕠𝕟𝕖 𝕓𝕣𝕠𝕒𝕕𝕤𝕚𝕕𝕖𝕕 𝕞𝕪 𝕙𝕦𝕤𝕓𝕒𝕟𝕕. 𝕋𝕙𝕖 𝕡𝕠𝕝𝕚𝕔𝕖 𝕠𝕗𝕗𝕚𝕔𝕖𝕣 𝕠𝕟 𝕤𝕔𝕖𝕟𝕖 𝕔𝕒𝕝𝕝𝕖𝕕 𝕥𝕙𝕖𝕞. 𝕋𝕙𝕖 𝕝𝕒𝕕𝕪 𝕒𝕥 𝕥𝕙𝕖 𝕨𝕚𝕟𝕕𝕠𝕨 𝕨𝕒𝕤 𝕡𝕠𝕝𝕚𝕥𝕖. 𝕃𝕖𝕥 𝕦𝕤 𝕘𝕖𝕥 𝕠𝕦𝕣 𝕡𝕠𝕤𝕤𝕖𝕤𝕚𝕠𝕟𝕤 𝕗𝕣𝕠𝕞 𝕥𝕙𝕖 𝕧𝕖𝕙𝕚𝕔𝕝𝕖 𝕨𝕙𝕖𝕟 𝕨𝕖 𝕘𝕠𝕥 𝕥𝕠 𝕥𝕙𝕖𝕚𝕣 𝕪𝕒𝕣𝕕. 𝕆𝕧𝕖𝕣𝕒𝕝𝕝, 𝕘𝕠𝕠𝕕 𝕖𝕩𝕡𝕖𝕣𝕚𝕖𝕟𝕔𝕖.

Cindy Newton

03/04/2022 21:27:26

Great towing company! I honorably served in the Army and retired back to Elkhart. The lady on the phone was generous and discounted me for being a veteran. The tow truck operator was very polite and careful when loading and unloading my old high school first car “Toyota Supra” from Marcellus, Michigan and delivered to Elkhart, Indiana. I called around and got misleading answers from other towing companies for the needs of loading my car being the low ride height suspension without damages. I highly recommend this company over all the other companies in the Michigan area! Absolute best towing company I’ve worked with. Sincerely, Richard Ellis US Army Retired

Richard Ellis

05/30/2022 07:46:14

Called pleasant conversation with the gentleman who answered. I didn't have a physical address and he stated he knew exactly where I was located. I asked how soon should I be there to meet him? He said you are the customer How can we help you. In 15 mins tow taken care of! Great customer service! would recommend.

Nick Knight

12/01/2014 21:04:12

Everyone I dealt with here was very kind to me after my first ever accident, from the quick and professional tow truck operator at the scene to the office staff who answered everything about the paperwork for the insurance. They're good people.

Lisa Brobeck

08/09/2020 00:32:51

James was lot of help and they didn't even took long to get to where I was. I am 100 percent satisfied with this towing company. I would recommend this company if you get stranded.

Benina Vela

08/01/2022 23:07:21

The place is a rip off, I mistakenly had my wrecked car towed there after an accident that happened Saturday mid afternoon. I went there Monday to get my personal belongings from the car and sign the car over for scrap. I mistakenly thought I may get a few dollars from the car. Nope, they charged all kinds of fees including 3 days storage plus an administrative fee. I found out later the administration fee is for them submitting a request for the title in case the car is financed. I handed them the title on the spot, no administration there. Oh three days storage lets see, Saturday afternoon to Sunday afternoon 1 day, Sunday to Monday 1 day. 1+1 =2 not 3 In the end, I did not get one penny for the car, but owed them $50 for a bogus administration fee. I would not recommend this scrap yard to anyone and would encourage everyone to avoid it.

Perry Beabout

10/07/2014 17:15:58

worst customer service I have ever experienced! They were extremely rude, I was not aloud to speak or explain anything! When I did ask a question, they responded with name calling and disrespect. They have absolutely no customer service skills, everyone should stay as far away from Tom's Auto salvage as possible!

Gabrielle Davidson

10/28/2014 15:48:17

Ordered part at 10am Thursday.. and was on my front doorstep next day at 11 am. Very happy with the service over phone. Thanks...

Nate Harland

03/19/2021 16:58:23

If I could give this place negative stars I would. They were very rude, would hang up on you or name call. Even if you had all the right paperwork for a vehical they would refuse to let you get your vehical the same day because they wanted to keep it longer for extra money.

Diana Wenger

11/05/2014 17:16:23

Called around for a headlight assembly waiting to hear back from toms to price match. They wanted $55. For a headlight for an 01 aztek.... I found one for $25 and could have ordered online with shipping and handling for less. Trying to get rich off of junk lol

Brittany Young

03/13/2017 20:14:44

Needed new exhaust and some other Minor repairs. Very friendly and great job on repairs. I highly recomend them For a fair price!

Frank Hill

05/28/2016 10:25:27

Great customer service. Awesome prices on use parts. I wouldn't go anywhere else !!😎👍

Darren Freshour

10/08/2019 14:05:39

Great awesome place! Family owned! Professional and friendly service! Cheap prices! Would highly recommend!

Donnie Reichel

01/24/2018 22:27:49

Its amazing how people will be out driving their cars with NO insurance, expired plates, NO license (or a suspended license), driving while intoxicated or on some type of illegal drugs, have an accident or get caught driving their broke down heaps, and then get on their soap box (aka their computer) and whine like babies about a business that's been in Elkhart for over 50 years of dependable service. Here's a thought......get your act straight and follow the law!

Kevin Elia

11/10/2014 18:09:40

Friendly, good service. Pulling a part is free service provided. If anyone says otherwise, ask to talk to someone else.

Braeton

05/02/2018 19:08:00

Great pricing on towing. Has consistently been $5-$15 less than everyone else.

William Baumann

10/31/2022 09:35:47

Well we were told the car parts we needed were out their...so walked thru mud and rain and no car that we asked about was to be found. Called the office on my cell and the guy came out and looked down where it was supposed to be. But said oh sorry one of our guys must have taken it to the scrap yard??😕

Jenny Jaylene

08/17/2018 18:29:26

Well it’s hard to give a good review when your car is being towed to a lot play most of the time that’s bad experience but on the positive side the staff was friendly

Patrick Warren

07/17/2018 06:54:04

Great customer service very friendly the owners and management great company to work for would go back if the opportunity ever come about very fair with towing prices

alan simmons

06/08/2018 16:17:29

Worst customer service I've ever seen, called ahead asking for parts and they didnt have anything they said and didnt help me find it

Jeffrey Miller

07/16/2020 21:05:17

Cool place but id rate higher if you could buy the older cars as a whole.

USM CHAOS

07/27/2018 04:02:15

Address:	30290 Co Rd 12, Elkhart, IN 46514
Phone:	+1 574-244-0212
Services:	Towing service
Methods of Payment:	Credit cards Debit cards Cash only
Rating:	Based on 117 Reviews
ZIP Code:	46514
Open Hours:	Open 24 hours
Popular times:	Thursdays Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am

Friday		Open 24 hours
Monday		Open 24 hours
Sunday		Open 24 hours
Tuesday		Open 24 hours
Saturday		Open 24 hours
Thursday		Open 24 hours
Wednesday		Open 24 hours

Tom's Auto Service and Towing JunkYard in Elkhart (IN)

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