This rating is based on customer reviews, inventory size, pricing, and service quality
Recent feedback on Underwood Auto Parts in Underwood, IN is mixed: 68/100. Many praise the helpful, friendly staff, fair prices on some vehicles, parts ready on arrival, reference photos, and even on‑site help installing—strong when you visit in person. Others report chronic unanswered phones and unclear hours, no callbacks, wrong items shipped with weak follow‑up, and complaints about high prices or thin stock. Inventory reliability varies widely. Little is said about yard organization. One review suggests an impound‑lot role, so operations may be in flux.
Address:
278 County Line Rd W, Underwood, IN, United States
Never open don't answer the phone, I've lived in Underwood and Scottsburg area for ten years almost and have never once seen the place open or operational. No return calls either.
They sold my son a “piece of junk” van. She told him there was nothing wrong it. They’d just bought a new van and was selling their old one. I feel like it came in as salvage, and she sold it as not salvage. It needs heads replaced. Air doesn’t work. So much wrong with it. They supposedly fixed it but same problem came back in a very short time. Whenever he called her, she’d remind him that it’s sold “as is”. How could any decent human being sell something like this, especially to a man with 2 small children he has to transport? Wouldn’t recommend this place to anyone.
Ordered rim from them online pictures showed right rim for my truck but when it came it was not the right one or the one in the picture on there add they never returned any of my emails calls or messages
This place went above and beyond to help us today! Was stranded in southern Indiana and tried to get truck fixed to get back home to northern Indiana before weather got worse. At the end of the day they had our part and even let us fix it there. Thank you so much! Made it back home to our families safe and sound! Thank you Mr. Underwood!
I live over an hour from them and they had my part ready when I arrived, and went with me to the car they removed it from to see if I needed something else. They also had pictures available of the parts they had. Saved me a lot of hassle versus the local guys.
