I brought my Sonata here for the first time for an airbag clockspring issue. I was quoted $667 for the clockspring replacement, along with several additional “recommended” services totaling around $2,500.
I’m not too car-savvy, but the recommendations felt questionable and severely overpriced. Much of the suggested work was justified only by “age/mileage of vehicle,” not by any specific problems. I was also uncomfortable that the estimate didn’t clearly break down parts, labor, or other costs, unlike most shops I’ve dealt with.
I took my car to two other shops around Indy, and both agreed that many of the recommendations - especially the pricing - were unreasonable. One example was a $476 quote to replace four spark plugs. My engine was fully replaced by a Hyundai dealer under recall a little over two years ago, meaning the spark plugs are no more than 15,000 miles old. Replacing them made no sense, especially at $476.
I ended up replacing the clockspring myself after talking with a mechanic at one of the other shops and said it was a pretty straightforward fix to perform alone even with little car knowledge. I purchased the OEM part directly from Hyundai for $104. The repair took about 30 minutes which just consisted of opening up my steering wheel, unplugging something and plugging the new part back in. The quoted price of $667 suggests that they charge over $550 just in labor for a straightforward 30 minute job. Feels slightly ridiculous to me.
Not saying this isn’t the mechanic shop for you, but it’s definitely not for me. It’s a shame because they are independently owned (i think?) and close to my house. They charge beyond dealership prices. I can tell by the inspection that they do quality work, but I wouldn't recommend this place if you value reasonable prices and transparency of exactly what you’re paying for.
I am highly upset. But a very transparent person. I handed $8000 dollars to Eagle Auto yesterday. Drove off not even 20 mins later the engine light came on. I told them they told me it was an oil pressure sensor. After returning back there to have them take a look at it. I left yesterday not even an hour later the engine light comes back on!!! I was told to drive my vehicle with a fairly low mileage used engine install 10 hours with the engine light on it and not to worry about it. But then told as of it was already anticipated that the engine light would come on. This is frustrating. Eagle Auto had my car for a entire year. They knew I had to travel to come pick it up. With an $8000 bill given my complete last after teaching a settlement. I woke up this morning took it immediately to auto zone and there are four codes reading one of the codes is the one they told me they fixed upon the return of my vehicle yesterday. Now I'm stuck here when I don't live here because I can't take a risk driving hours in this condition.
Brought my car here for Transmission issues. They were super nice and friendly but they told me I needed a brand new transmission. Said my oil was burnt and it was toast. Tow it home and I try just putting some transmission fluid in to see if it might have been low. Lo and behold it drives just fine now. This place is obviously just looking to get as much money out of you as they can.
I take back what I said about them being nice and friendly. The "owner" told me to call and sort it out so I call today and get told the person is in a meeting they will call me back. 3 hours later I call again and am met with the rudest lady I have ever talked to. She just sat there asking what it was I wanted. You told me to call? I lost my job because this shop didn't do any due diligence and inspect my car properly. It was a very simple leaking seal. Hard to believe an experienced mechanic for 10+ years wouldn't be able to catch that. Either this place is just trying to scam you for the most money they can get or they're incompetent. Either way DO NOT BRING YOUR CAR HERE.
Circle City Relief greatly appreciated the honesty and integrity of Eagle Auto. At their own request, they recommended a second opinion during the initial evaluation, and it made all the difference in our repair. Thank you, Eagle Auto. You’ve earned a customer for life.
I took my car to Eagle Auto for an inspection, and despite it being bad news of it being totaled, Eagle Auto was so amazing with their services, communication, and overall handling of my situation. I would definitely recommend! They made what was an incredibly stressful situation for me feel not so scary, rushed, or high stakes.
When I first moved to Carmel, my realtor referred me to Eagle. I initially scheduled routine maintenance but stopped going because their prices were higher than those of other local shops. Over time, I came to understand the reason. The difference is similar to choosing a walk in clinic versus a specialist. Eagle’s labor rates reflect the experience and expertise of their technicians, and investing in skilled professionals leads to better outcomes and keeps your people around.
I later had an experience with another local shop (within walking distance from Eagle) that misdiagnosed a serious safety issue, even though I had specifically asked them to check it. That situation could have put my children and me at risk. When I brought the car to Eagle, they quickly identified the real problem and did everything they could to keep the cost reasonable. Jessica at the front desk was wonderful throughout the process, keeping me updated with calls and emails and making sure I had my car back before the holidays. I truly consider the Eagle team my automotive family now.
As always, a great experience at Eagle with my car. Needed some preventative maintenance and 2 other items that needed attention - they were quick, communicative, and competitive with their pricing. I can't recommend this place enough!
Finally found a mechanic shop that I can trust since my car is now out of warranty!. Very comfy waiting area, coffee, snacks. Fog replacement bulb and oil change on Forester was $120.00 which I believe is quite reasonable. Guys are great to deal with and treated me with respect. I will be returning for certain!
I have had nothing but great experiences at Eagle Auto. Of course, nobody is ever happy when things go wrong with their vehicles, but Eagle made everything very easy. They are great at communication and overall wonderful to work with. Highly recommend!
Everyone I’ve encountered have been extremely pleasant, solutions oriented and extremely trust worthy. It’s so much easier getting work done at Eagle than other places! Thanks for the great service!!
I can't speak highly enough of the team here at Eagle Auto! What a pleasure to work with. Being out of town, I had an emergency situation with an alternator. My initial call was responded to with, "we take care of out of towners and we'll get you on the road tomorrow". They connected me with Enterprise Car Rental, around the corner, with a discount and I was able to get a rental for the day they worked on my car and just as they said, I was on the road by the end of the next day. Customer service both in timing and at the front desk is over the top! I hope I don't have to use them again, but if I am in the area and need to they will be the first ones I call!
I did choke at the cost of the repair, but I don't think it is unreasonable for the area.
Thank you, Eagle team for the excellent service. Unfortunately, this is a rare experience, and you exceeded expectations.
The team always goes above and beyond with helping me when it comes to taking care of my Jeep Wrangler. They are efficient, cost effective and trustworthy. I go out of my way to bring my vehicles there especially due to Marvin and his knowledge around Jeeps. I can’t say enough great things about Eagle Auto. They truly take care of their customers.
From the minute I reached out for a quote until the minute I picked up my vehicle, Marvin and the team at Eagle Auto went above and beyond to make my experience a very positive one. Great pricing. Great workmanship. Great service.
Excellent customer service. Just called them on the phone after calling a few others shops and oil change companies like fire stone and Valvoline, and by far they were the most professional and friendly. I would highly recommend them to friends and family any day!
This place has always done a great job on my car. The customer service is fantastic and the prices are very reasonable unlike going to an actual dealership! They have been servicing my car for 2 years now and I will always go back to them.
Eagle Auto was willing right off to take my Explorer in for a new water pump. Some other places didn't want to touch it because in my truck the engine had to be dropped just to get to the water pump. One garage told me right off it was too big of a job. I found Eagle on Google called them told them my situation and they were like bring it in we'll do it. They did an amazing job car is running well price was great service was great and even got a really good warranty on the work.
Eagle Auto saved me a ton of trouble when my engine starting making crazy noises. Although they were booked solid, they offered to look at my car to determine how serious my engine problem was allowing me to drive back home out of town.
They are wonderful, nice and professional people. If I could give them 10 stars I would. They are people you can trust which is hard to find. Thanks, Eagle Auto!!
I had learned about Eagle Auto from the Z’Ville Mom’s FB group.
Eagle Auto diagnosed my car on the day of my appointment, they provided a detailed estimate with pricing for each recommended repair, and they physically walked me through the repairs that were needed.
I worked with Devin who was absolutely wonderful! If he said he was going to follow up or call about something then he always did. I greatly appreciated this!
No one ever wants to have vehicle issues… it’s frustrating and usually expensive. I have to say that they made this process so much less stressful. Their pricing was fair and their turn around time for fixing the vehicle was quick.
Overall, I could not recommend them enough!
I’ve taken my Honda to Eagle Auto several times, each time the service was completed by the promised time and at or below the estimated amount. The Eagle team is friendly and they go out of their way to make sure you’re satisfied. I highly recommend!
Eagle Automotive worked with me on a unique issue with my Silverado. They communicated well and stayed within my budget. I like the fact that they have history with my vehicles and provide proactive maintenance suggestions without pressuring me on the spot.
Other auto repair shops were too busy to accept our towed car but Eagle Auto was gracious and told us to just have our car brought to them. We were told approximately how long it would be before an assessment could be made and that we would be called after that. Overall a very pleasant company to do business with.
Eagle Auto is an outstanding service and repair facility. The building is always immaculate, reflecting their professionalism and attention to detail. The staff is courteous, and the quality of their work is top-notch. I trust them completely and bring all of my vehicles here.
Truly blessed. I'm so happy to have my car taken care of at Eagle Auto. They work effeciently and get the the job done in a quick and honest manner. I know I can always trust my car with them for any future needs. Can't highly recommend this place enough wish I could give them more than 5 stars since they always go beyond and above.
It is always a challenge to find a competent auto repair facility. I had been referred to Eagle and took the chance. It proved to be a good choice. The maintenance and repairs they did on my vehicle were excellent. My truck drives as well as it did went I left the lot 18 years ago. Friendly staff that took time explain what they discovered and the work was done promptly. I’ve found my new GoTo service facility! Thank you Eagle!
Highly recommend! Eagle Auto’s service of my Acadia always goes above & beyond; I feel safe and confident driving away, knowing whatever brought me in was sufficiently (and quickly!) taken care of. More than the excellent repair & maintenance service though, is the people! My goodness is the staff here incredible! Joe is always super accommodating, patient, & knowledgeable with my questions and concerns. And Jett is one of those “one in a million” kind of employees that Eagle Auto is so very blessed to have! A warm & welcoming face to greet me when walking in & a down-to-earth, relatable personality that took care of any further questions, payment options, shuttles to and from, etc. The whole experience felt less like I was a customer here and more like a valued friend; so incredibly rare! You won’t regret stopping in; worth every penny!
Great service. Appreciate the service. I am bringing it back in on Friday to see if it needs brake system bleed again. Next time I will have the left rear caliber replaced. Have to do it in stages. My Lincoln is a good car but pretty old. ? thank’s Jet.
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