4 hr drive to get here! Absolutely remarkable! Brandon told me exactly what to expect! And he was right! The truck was everything he said it was! Great experience! Im telling everyone about this place!
What a great experience. I emailed Roanoke Ford at 10am on Friday, and at 5pm I was driving my newly leased vehicle 2 hours home. Everyone I dealt with was polite, friendly, and helpful. If you’re looking for a new vehicle, give these guys a call!
Malfunction indicator light came on. Made an appointment and spoke with Victor. He was helpful and also addressed recalls. No charge for visit as it was covered under recall status. Stated I wanted it taken care of due to a vacation trip to Ohio. This appointment was Wednesday and light came back on Friday. Called and spoke again with Victor letting him know light back on. This is frustrating as I need to take off work for this and no loaner available. Also may have to pay for diagnostic this time. Thought the problem was fixed and now it’s not. Unsure of what to do as the conversation was long and informative but very confusing.
Roanoke Ford surpassed my expectations!! The prices are very reasonable (priced to sell) and the service was outstanding. Christine was very knowledgeable and personable and made sure I got exactly what I wanted!
Worked with Christine Hamilton and she made it excellent on getting me into the car as quick and time efficient as possible, I work long hours and usually work past the time they stay open and Christine waited for me the day before I showed up because I thought I was going to make it that day then got caught up for work, I still feel terrible for that. She had no problem with it and we met the next day and was out the door within 45 minutes! I will definitely buy again from this dealership and I hope to see Christine in the future when I make my next vehicle purchase!! Thank you Christine and thank you Roanoke-Ford!!!
My sales person was Christina, and everything went very well. The used vehicle is great, although the dealership had to fix an oil pan leak directly after I got it. But everyone was helpful, including service and financing. They helped me get into loaner cars to get me through.
Back in June I was looking for a new car. Naturally, I put in inquiries all around. Christine was prompt in responding without being overbearing, something that stood out to me compared to other car sales places. We drove 2 hours to see a Lincoln, but unfortunately it just wasn't a good fit at the time and we didn't end up buying a car from here. But I wanted to be sure to leave a great review.
From the moment we first exchanged contacted information, Christine was on top of it. She had the car ready to go for a test drive, was incredibly knowledgeable, personable, and professional. The entire space was a warm and friendly vibe without lacking any professionalism. The small town environment with positive community feel made me really, really want to make it work. When at first I thought perhaps it would be the right fit, Christine was phenomenal, and the rest of the team, especially Ellie, there did everything they could to help me make a decision. They had great ideas and offers for driving the car, finance considerations, and followed up without being pushy.
When I called to tell her that unfortunately, I had to go another direction, she was very understanding and warm still. We were genuinely treated like people and not simply another sale while also having them keep all of our purchase needs in thought. I live in California but spend considerable time in Illinois, and as I told Christine, when our family in IL (myself included) plan on looking for our next car, we will absolutely look at Roanoke Ford first. When I say they are stellar and outstanding in what they do, I genuinely mean it. If they have something you're looking for, please do not hesitate to reach out. I hope to do business with them in the future.
Worked with Christine Hamilton who was excellent. Bought a car for my son and she went through features, talked with myself and him through the whole process. Really made it feel like it was his purchase and gave information that he should consider. Great service!
Christine was awesome. She was very personable!
I had x-plan, so the price of the vehicle was set. We just had to agree on a fair trade price. That only took about 45 minutes, and I got what I requested. Just do your own homework beforehand and you should have a great experiance. I did not have to raise my voice, as I did at every other dealer purchase in my life. haha.
I dont know why a dealer would have such crappy internet. I had long waits due "to a storm," but that should not impact DSL or fiber optic...
Overall I am satisfied with my experiance and would recommend working with Christine!
This was my second time bringing my vehicle to this service center, and unfortunately, both visits were disappointing. I came in recently because of a metal noise coming from the front passenger side — I suspected a wheel bearing issue. They diagnosed it as worn front brakes and recommended replacing them. I approved the work, but when I picked up the vehicle, the exact same noise was still there when turning right. No change at all.
My first visit wasn’t great either. At just 20,000 miles, the factory tires were already worn. They said they’d look into getting me a credit, but never followed up. Instead, they offered a free oil change for the inconvenience.
Should’ve trusted my gut after the first visit. I expected better service and more accurate diagnostics.
Would definitely give this spot a 4.5/5 for sure!
*a little behind with leaving the review, as I purchased in March*
Really easy to talk to and deal with. They are always willing to help and answer any questions that arise! Jaclyn and Christine really helped me get the ball rolling! I can’t thank you enough for getting me into a vehicle I actually liked and wanted!!
7/3/25 & maybe I spoke too soon…. I bought the vehicle mid March, they’ve had it in the shop for 2 weeks and counting. I cannot express what kind of ‘spot’ this has put me in financially. .
My girl Jaclyn made this the easiest car purchase I’ve ever made , straight to the point, accurate with all the details & Lots of laughs through the process. I love my Ford Edge, thank you Jaclyn & Adam!
I can not say enough great things about this dealership. Christine was my sales representative and she made my buying experience less stressful. She made sure this was the right vehicle for me and explained the features and warranty thoroughly. I will definitely recommend her to my family and friends looking to purchase a vehicle.
We bought an Escape PHEV. It is a used car, and we had a lot questions. Jaclyn took care of us from start to finish. Overall a smooth transaction. Highly recommended.
Recently purchased f450 from Roanoke. Christine was very helpful with navigating my wife and I looking at the truck as I was out of state the day my wife went to look at it! Smooth process and gave great trade deal on our f250!
I highly recommend going to Roanoke Ford and talk to Christine Hamilton. She went above and beyond to get me a car. She like a friend and she listened. She didn't try to talk me into something I couldn't afford.
We had a great experience buying our Tahoe from Roanoke Ford. We worked with Christine and she is fantastic. Awesome communication with her and strait forward. She responds quickly and made everything go very smoothly!
It was great to work with everyone on the purchase of our new used Ford Expedition. Christine was especially nice to work with. They were patient and kind.
Christina Hamilton made purchasing a truck simple and easy. She provided me her best number upfront, was responsive, and extremely easy to deal with. It also helped I knew what I wanted and it just so happened she had the exact vehicle for me. The deal was so good I drove the truck back from IL to my home state of NC. Go see Christina for your next vehicle!
Just bought a new F150. A big thanks to Angel and the staff at Roanoke Ford for making the experience fantastic. It reminds me that small town dealerships still exist that work hard to earn business. Thank you!
Well it helps when you have an awesome sales person!! Thank you Angel for going above and beyond my expectations for getting me not only a great deal, but helping transfer all my stuff from the car. Didn't realize you could pack that much stuff in a trunk ?. Your attitude and helpfulness made the experience enjoyable. Thank you again for all of your help!!
My wife and I had the pleasure of working with Casey Simmons when purchasing a 2022 Ford Maverick a few weeks ago. We live over 3 hours away!!! Casey and the rest of the Roanoke Ford team were fantastic in getting us in and out quickly including handling our trade-in.
Excellent folks to work with.
Just bought my first REAL car! 2022 ford bronco big bend sport. Super great! Went in with 5 different suvs knowing I wanted an suv to fit my dog nicely but wasn’t sure which one! Derek knew what I needed but let me try out a different one at first (which he was right I didn’t like). But loved this! Derek was a great salesman! And butch was a great sales manager there! Both very friendly guys! And Chris helped in finance and he was very helpful aswell! Shout out to Scotty who also works there for recommending me! Great team, great experience and they made it super easy and fast for me with my tight schedule! Thanks guys!
I have been going to Roanoke Ford for some years now and I’ve always had great service on my F150 Raptor! We just recently purchased a 2020 Ford Escape and could not be happier! From service to sales this is a true standup dealership! Ellie Butcher helped us in sales and was great to work with along with everyone else in the process. There are many other dealerships closer to me but I travel about a half hour to Roanoke Ford due to their outstanding services! They have that small town feel and are willing to work a deal!
I'm Chris Robinson!. I reached out to Roanoke Ford March 10th about a 2013 Ford Focus SE. Nolen Got back to me March 11th via phone. He was extremely, professional, intelligent, and respectful. I came to see the Focus Saturday March 12th and the car was already ready setup upon rival to drive around the area. Super fresh, clean, road like a dream. Reuben the Sales Manager also worked with me on setting up financing and we agreed upon a fair deal that included a trade in. Chris Peeler the Finance Manager answered all my questions about the loan process and was incredibly kind with his time. The Team at Roanoke Ford comes second to no one in the area and I highly recommend them if you are looking for a reliable vehicle. Great crew here! I ended up purchasing the Focus that day March 12th.
Absolutely the best dealership that I have every worked with!!!! Ellie was just truly amazing. I live 3 hours away and Ellie provided me with a EVERY detail about the F-150 that I was interested in. She was in constant communication with me thru out the entire process. She gave me a virtual tour of the vehicle that I was looking at and pointed every detail with the vehicle. I did not feel rushed nor pressured to purchase this vehicle. Ellie also provide additional pictures and information that I requested. Also Chris "the Finance guy" was just amazing to work with as well, he made the paper work process seamless. I even had a chance to speak with the GM Ruben. Ruben is a really good guy and he provided me was some great information on where to find some additional items that I was looking for for my new truck. Overall I had a GREAT experience with Roanoke Ford. They TRULY care about the customer and they will go above and beyond to make sure the take care of you. I know the next time I am in the market for a new/used vehicle I will definitely make the 3 hour trip to the big ol town of Roanoke, IL ?. Roanoke Ford is a GREAT place to get your next vehicle.
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