Just ordered parts via eBay through a guest account, but wanted to give my Kudos to Rock City Auto Parts. 2016 Fiat mirror got here to Baltimore a week earlier than projected, and it looks great. Inexpensive, easy, and fast response time. I'm happy to spread the word about your business. Thanks y'all!

Tiffany F.

11/18/2024 23:21:27

I went there to get a starter. They were so prompt. They were so very professional. He came out and he looked at my window that was broken with no charge. He also looked at my fog light at no charge. Also put in to find me a window motor and a light they are the most awesome place to go and their dog is so cool too. This is a place you need to go to parts are reasonable and good quality.

Independence Riley

11/21/2024 15:10:36

Charged our company for a part another company bought and haven’t refunded us yet over a month later. Won’t call or email back either. Say they will do one thing and then nothing. Actually handed us a refund receipt and then never refunded our card. Never have time to talk or respond. Nothing but the run around.

Chad Piefer

12/21/2024 16:08:45

Got a part that fixed my car for like 1/3 of the price than it would have been brand new. Love these guys. Quick and to the point. Nice service. They have a lovely beautiful German shepherd that works there with them. Wonderful place and super grateful.

Wisdom Moore

08/24/2024 22:08:51

Kevin and his team are fantastic! They went out of their way to pull parts for me I needed quickly. I was under time constraints and Kevin made sure all the parts I requested were waiting for me when I arrived. Even when I requested additional parts after I arrived, they were able to pull parts immediately and I was on my way faster than going to the hardware store! Parts prices were very fair and Kevin had a great selection. No doubt I will do business with with him again and I will recommended Rock City Auto Parts to anyone needing quality parts. Thanks Kevin!!!

Jeanette Kuhlmann

05/23/2024 01:51:14

Fraudulent Charges and Zero Customer Service Rating: 1/5 Beware of Rock City Auto Parts! I ordered a $45 ABS control module, but they charged me $2800. They never sent the part and refused to respond to any of my inquiries. When I tried to dispute the charge, they altered the purchase order to show the higher amount. This company is running a scam operation. They have no regard for their customers and engage in fraudulent practices. I have all the documentation to prove it. Do yourself a favor and avoid Rock City Auto Parts. They will steal your money and leave you with nothing but frustration.

Service 50 Stars Auto Parts

06/25/2024 14:08:06

Be aware everyone do no buy anything from here Kevin and other team members I place and order for $30 and they ask me send Copy of Credit Card and Driving License and they charged my card $2370. Every day I am trying to call him but they did not pickup my call and never resolve the issue. This junk yard and his team is fraud.

Ali Khan

08/27/2024 20:35:48

Dishonest and Unreliable - Stay Away! My experience with Rock City Auto Parts has been a nightmare. I placed an order for an ABS control module for $45, but they charged me a staggering $2800. Despite numerous calls and emails, they never shipped the part and ignored all my attempts to resolve the issue. When I disputed the charge, they submitted a falsified purchase order with the inflated amount. This is blatant fraud. I have all the evidence and am ready to take legal action. Rock City Auto Parts is deceitful and untrustworthy. Avoid them at all costs if you don't want to be scammed!

Sales 50 Stars Auto Parts

06/25/2024 14:05:47

I am utterly disappointed and frustrated with Rock city Auto. I purchased a transmission for my 1966 Ford Thunderbird listed around 650$ with shipping. At the same time, they requested for card information and charged me the exact amount, however, within a week without any order and permission they charged my account 2044.38$. When I contacted their customer service, I was met with unhelpful responses and a complete lack of accountability, on top of that I tried to contact Rock Auto to resolve this issue, they blocked my number, effectively shutting down any possibility of communication. This is nothing short of a scam! They refused to address my concerns or offer any form of compensation. It is clear that this company has no interest in customer satisfaction or ethical business practices. To make matters worse, Rock City Auto continues to operate as if they are a legitimate company, despite scamming customers like me. I strongly advise anyone considering a purchase from Rock City Auto to think twice. Save your time, money, and sanity – go to a reputable dealer instead. This has been one of the worst experiences I have ever had with a company. Rock City Auto is a scam, and they should be held accountable for their fraudulent activities. Do yourself a favor and avoid Rock City Auto at all costs!

EMAELAF WOLDEYOHANNES

06/26/2024 17:02:45

I bought an alternator and a mirror from here and the service was fast and very helpful they had and got me exactly what i needed and didnt charge near what most other places wanted. Rock city auto parts is a must have parts service highly recommend place to get your parts with amazing service.

josh wake

07/25/2024 18:07:34

BUYER BEWARE READ YELP REVIEWS!! I will start off with saying we are a professional automotive service center with a long history of good business. We purchased a transmission from this company in February. When our driver went to pick it up he was told they misplaced the ticket but would email a copy. To date still no copy even after asking Kevin for it. We installed the transmission in the customers vehicle in March had it reprogrammed and went to drive it only to discover the transmission was no good. We called the yard spoke with mike who said he would call us back later in the week when he had another unit pulled. A week goes by and we never heard anything so I call and get Kevin who says nobody knows anything about the previous conversation including mike. He also informs me the trans is no longer under warranty they only offer a month even though when i purchased it mike told me three months. I did the math it was 5 days from a month when i first called so that makes me wonder there. I have been told several times owner will have to call me back and they would have him call. No phone calls I even went so far as to pull phone bill records to see how many times I have called and how many they have called back for those who want to know the score currently it is me 39 calls made them 0 returned. All I would like is for them to either refund our money or give us a replacement unit as I still have not gotten one for this customer. Stand behind your product don't dodge the warranty. I hate typing this because this is a small business like myself but with where I am in this situation I feel others need to be warned so as not out what I am currently out in finances and time.

Jason Babin

05/14/2024 14:16:40

They are outstanding!!!! service was quick and they were well organized. If you need part or even knowledge that goes with automotive repair they are your go too.

Jared Debolt

11/05/2024 14:34:36

BOUGHT A TRANSMISSION IN AUGUST THAT WAS CRANKED AND LEAKING TRANSMISSION FLUID. THE OWNER KEVIN DELIVERED THE TRANSMISSION AND WATCHED US TAKE IT OF THE TRUCK WHEN DELIVERED. CALLED SEVERAL TO GET A REFUND OR A REPLACEMENT. THEY SAID SOMEONE WOULD PICK IT UP. 4 MONTHS HAVE PASSED EVERY TIME I CALL I GET THE RUN AROUND. READING ALL THE REVIEWS THEY SELL BROKEN PARTS.

ODEH M. ODEH

12/18/2024 16:39:13

Was greeted by the shop dog and that was already better customer service than LKQ. They had my part and kept me updated and even took it off for me. I have a feeling that’s what it would feel like to have a healthy Family. Will always be a repeat customer thank you for your service

Jazmine Rosas

06/21/2024 20:47:00

People please don't get involved with this place this People are scamers they sold me a bad toyota prius engine with bad head gasket ,when I remove the intake manifold it was antifreeze inside on the intake valves so I call next day to let them know, and get a other one ,but when you call there they said the guys who bring the engine is not in the office and they gonna call me back ,,but never happen, this People are very irresponsible with customers service ,and I never put the engine on the car because I realized that engine was bad it's been a week and I can't contact this People. I think they gonna ear from me with the police because is not just me is many people with same situation ,,and I was looking the reviews from this place ,please stay away from this place they are taking your money !

Edgar Gomez

08/12/2024 13:22:52

Wonderful and cheap. They helped me with an alternator, walked me to my car because it's a busy road and even called to check on how things went. Will use them again !

heidi mackey

08/05/2024 18:39:10

Stay away! I ordered a steering gear box And it was damaged so I didn’t take it but this place told me it was a used part and made me feel bad for not taking it when I took my old part back to the truck and came back in for my glasses which I left on the counter they said they were never there but I know they were I also found the part elsewhere for 1/2 the cost and not broken

kay fendryk

07/09/2024 13:45:00

These guys went above and beyond to get you the help you need. I waited to put my review in until the trans that I got from them was installed. The car runs better than ever no hiccups. Helped me get this trans from Rockford to the south suburbs without headaches. Very trustworthy.

Brian O

04/12/2024 00:18:52

I bought an engine from here and it was clean and exactly what I needed. Kevin really took care of me highly recommended place to get good clean parts with good quality as well

Audi Romo

07/25/2024 18:00:38

Mike was very helpful at Rock City I needed a spare tire he told me tomorrow then when I let him know I needed it for work he made sure I got it in the next hour thank you

DeyTheGreat king-Dia

09/23/2024 23:16:40

Bought a part got it off in a fast manner. I wasn’t able to pick it up on time and they offered to put it somewhere for me out on the side of the building and sent me a picture to my phone. Mike is a good guy who is at the desk really good professional thank you guys.

Jacob Daniels

05/02/2024 20:41:36

I had the best experience today at Rock City Auto. Kevin was able to accommodate me coming from Milwaukee WI even though I did NOT follow his instructions. Still a very nice man and they had a hood EXACTLY the color I needed at a VERY reasonable price. If I’m ever in need of parts again, Kevin @Rock City Auto Parts is my first call. Thank you Kevin!!!!!!

Tinesha Gladney

10/19/2023 20:11:02

Helped me out to figure out which part would work best for me. Very kind and friendly, easy to talk to. Would highly recommend

Emilio

09/03/2024 18:03:40

A lot more ⭐️ ⭐️⭐️⭐️⭐️⭐️🤩 very happy with their service purchased a Engine great used quality great customer service just very happy and a pleasant experience.Thank you.

maria plata

09/25/2024 19:37:44

Great place MUCH Better than the others in this area.! I had called 10 different places before I called them And was even given a price match.! Will call them FIRST FROM NOW ON 💯

venus jordan

07/02/2024 20:12:44

I came for an alternator. I gave them the wrong engine size (it happens) so the alternator didn’t fit. I thought I was out $50 and would have to buy a completely new alternator (the one that actually fit), but the guys at Rock City Auto were very understanding and easily swapped the alternators out. I was very surprised and left very satisfied. 10/10 would recommend to all of my family and friends in need of affordable used auto parts

Steven Zepeda

08/05/2023 03:51:00

Bought an engine for a Jeep, paid to have it shipped out. The engine was bad, knocked like the crank was broken in 2 pieces. Called Kevin and assured he have another engine sent out. After about 5 promises of "It's on the truck on it's way to you", we finally realized after 2 weeks that there was no engine on the way. Also, that's when they started ignoring the phone calls. Needless to say, we had to get another engine somewhere else. I had to file a chargeback on my card to which they fought. They said since we said the motor was "in working condition when we signed for it off the freight truck" that it was now OUR PROBLEM. How can you determine an engine is in working condition when it's on a pallet? Mike runs blocker for Kevin and goes along with the lies and deceitful practices. Kevin is never there when you call. After calling and getting heated, Mike hangs up because he doesn't want to hear about it either. They never ran the engine before they sent it like they stated. They have my money for now. Check out Yelp reviews for a better insight to how they operate. Next step is to talk to the state attorney for Illinois and see if this is the type of transaction they allow. EDIT And they then bash my integrity for ripping ME off. Lowest of the low Attached are pictures of the inside of the oil pan and engine. The piston was broken on the #6 cylinder and the skirt ended up in the oil pan. Clearly proving they never ran this engine.

Gee Grim

01/17/2024 17:31:29

This is the worst Junckyard in Rockford he’s a thief, liar in a con artist and sells faulty engines, I very recommend not purchasing anything from this business or having to deal with them

Saleh Dehbash

07/07/2024 17:26:22

I have never had better customer service from the counter guy of the year in my eyes, Mike Vega. Mike went above and beyond reaching out to his other sources using my vin number to make sure I was getting the right part ( transfer case) before I left the buisness. I will most definitely be getting my parts here from now on and you should do the same as well. Great meeting you today Mike keep up the great professional work ethic

Luis Castillo

11/29/2023 20:00:49

Very happy with there help they were fast and very friendly and even called me to let me know it was ready

Steve White

07/25/2024 20:46:21

Address:	2535 20th St, Rockford, IL, United States
Phone:	+1 815-261-4949
Services:	Salvage yard
Methods of Payment:	Credit cards Debit cards Cash only
Website:	Website
Rating:	Based on 171 Reviews
ZIP Code:	61104
Open Hours:	8:00 AM - 4:00 PM

Friday		8:00 AM - 4:00 PM
Monday		8:00 AM - 4:00 PM
Sunday		Closed
Tuesday		8:00 AM - 4:00 PM
Saturday		Closed
Thursday		8:00 AM - 4:00 PM
Wednesday		8:00 AM - 4:00 PM

Rock City Auto Parts JunkYard in Rockford (IL)

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