What clients say about Classic Auto Body in Swansea (IL)
I have an older Dodge Caravan wheelchair van that recently broke down on Superbowl Sunday. I called Classic towing and they had a tow truck to my location in a quick amount of time. The business owner, Mike, is a honest and awesome person and will treat you fair. He and Ray made my tow a priority due to my disability and the situation I was in. Ray, the auto mechanic is a super nice honest person too and repaired my van the following week. From the tow to my van repair at a fair price. Great job by all. Much appreciated!👍
Crooks won’t allow me to get my own property out of my vehicle even with providing legal proof. My car was taken there after and accident I left with a concussion and wasn’t my fault that my car was even in there possession I have AAA so I could’ve gotten my own tow if I was able too. The woman at the desk is rude talked to me like I was some criminal when I came to get my belongings and still won’t allow me to get them without speaking with insurance company
Hardly anywhere to park when visiting the office. I also gave the front desk my verbal consent for my insurance’s tow company to pick it up and she told the company that I did not. The fact that I clearly stated that I wanted to authorize them to pick it up and she lied to them right out of the gate is appalling. She mentioned my post on Facebook over the phone so I’m assuming that it was out of retaliation.
The man who helped me after an accident was super kind and helpful. I wish I remembered his name because he was wonderful. If only the front desk was as kind.
My car got towed on a Friday they close on weekends so I couldn’t get it till Monday they was very rude an money hungry an definitely works with Swansea police department
Don't go here!!! Trust when I say these people work with the Swansea police to impound and keep your vehicle. They charge astronomical fees and make you jump through hoops all in attempt to make you forfeit your property. Who is the real criminal???
Classic is our go to for all things automotive! The staff is very friendly. They are honest about issues with vehicles and pricing is very fair. My wife was in an accident last year, the tow company showed up in minutes and had the site cleaned up very quickly ensuring everyone was kept safe in a high traffic area. Insurance companies are always trying to push you to their automotive shops which has caused issues for us in the past. We always stand our ground to send our cars to Classic and have never been disappointed!
I took my car to a couple different shops and I thought I had a vacuum leak but they both said I didn’t without even checking. I brought it here to Ray and he actually listened to my concerns. Even if I wasn’t right( I was 😁) he took what I was saying into consideration and looked into all my vehicle complaints. Ray is the real deal and he is damn good at what he does! I won’t be going anywhere else and I will be recommending any and everyone with car issues to come here!
This is tough. Accident, they towed my car to the lot. I called at least three times a day for the first week and no one answered, ever. I left voicemails everyday, multiple times a day and NO ONE ever contacted me. My wife took a day off of work to go there, they are most often closed, and the person at the desk was unprofessional, rude and not helpful at all. After she talked to my wife like she was an idiot she left with little information. SHE TOOK A DAY OFF OF WORK because no one would help us. Then all of the sudden a different person at the desk was helpful, professional and was very pleasant. From the drivers to the front office this place is great, except the first person we dealt with. Don’t use them. Don’t, it’s really not worth having to deal with the owners daughter. Go somewhere else. She cost me time, my family money because she can’t answer a phone, return a call or be a good human. Go somewhere else.
They towed my car a block away from the establishment on a Friday. The tow truck driver took 20 minutes to get there instead of the 2 minutes it should have taken. Then the receptionist locked the doors early after I inquired about my vehicle ( at 4:10pm) which meant that my vehicle sat in their tow yard and collected fees over the weekend. It's pretty much a scam between them and Swansea police department.
If I could give this place a negative rating I would. My car was stolen in March and since Belleville PD doesn't have a impound lot they utilize a tow company. My car was stolen and then sold for drugs...then used in the commission of a crime...I am 100% a VICTIM of a crime....and I was treated like the criminal....I was charged $300 to retrieve my stolen vehicle, I had to loose a days work, just to run around and try and come up with the money to get my car back. All of this after Belleville PD gave me a waiver for the costs. The man I encountered told me that it wasnt his problem I got my car towed and basically I should make better decisions....like it was my choice to have someone steal my car!!! I told him I was the VICTIM that my car had been stolen...he goes well to bad...you can give me the $300 or I'll take it to crush it. This place is nothing my low rent thugs profiting off of other people's misfortune...like I didn't have enough to worry about after my car was stolen I had to deal with the most rude tow truck driver and pay $300 for my STOLEN CAR. disgraceful....they should be out of business.
I have had nothing but great encounters here. Their customer service is top notch and the quality of their work doesn't get any better. I will always bring my vehicle here without hesitation
This place really doesnt deserve even one star.Classic towing was a terrible experience, at a time of chaos and worry over a loved one..This company was heartless and were only interested in the scam they run to make money...The sad thing is they are contracted by the city of Swansea as their go to choice when theres and accident. I URGE Swansea to choose a better company to represent them.,the Postal service in Belleville should also consider someone else as well.....My word of advice to anyway that is being towed by Classic tow is get your vehicle off there truck,request another company,and DO NOT let your car be taking to their lot....because they are gonna be rude and charge you like crazy...and you will be lucky to get your personal items.....Staff is Horrible and I believe racist.....sorry about the rant....they should just be out of business
My son's truck was towed was told the toe bill was going to be $250 and no storage fees for 24hrs. Then was told I would have to pay a $50 gate fee to have the vehicle even after I pay the toe fee. This is an unethical extortion practice. I do not know if the auto body business is ran by the same people but if they are I would suggest for you to beware.
This review is directed toward their towing services only. This company towed my customers vehicle by order of the Swansea, IL police on 8-2-18. I went to the the tow yard the next morning (11.5 hours after the tow) to retrieve the vehicle and avoid storage fees. In Illinois, no towing company can impose charges for storage for the first 24 hours after towing, according to the Illinois vehicle code (625 ILCS 5/18a-200 paragraph 6). The woman helping me charged me for 2 days of storage $80.00. I asked her how did she come up with that if the vehicle has only been on your lot for 11.5 hours? She said, "We go by CALENDAR DAYS and it was towed in last night." I explained to her that is not legal and even tried to show her the IL vehicle code stating this, She told me if I have a problem with the charges take it up with the Swansea PD they signed off on it. I went ahead and paid the storage fees so I could get the vehicle released and not be charged more storage. I am writing this review to inform others who have been victimized by this towing company or any other towing companies. Illinois has laws to protect consumers from these "predatory towing companies" and if you feel you have victimized, you can file a complaint online with the Illinois Commerce Commission Police.
Less expensive than the last 2 shops I’ve been to. Friendly staff and great service. My husband’s grandfather won’t let anyone fix his car besides Ray.
Website
