What clients say about Bert's Service in New Athens (IL)
We had our Hyundai Tucson worked on. It had transmission issues and would not move it drive. They towed it to the shop and got us a used transmission with low miles on it. All of the work was done in a reasonably quick time period and they got us the vehichle back running like new! Thanks Guys!
Wonderful people! Great work quality service. Excellent communication. I could go on and on and on all around a good place to have your car serviced or worked on!!
After I ripped out a sidewall on the curb, they had the tire we needed to get home. They were all great, the price was great, and their dog was great. Just great all around.
The only reason to go here is if you want to be treated like a kid and yelled at by the old maid who owns the place. Just go yo Casey's is a min away they don't deserve your business
Took in for thermostat replacement said I need a hose only then to say need water pump and thermostat then get truck back leaking oil and refuse to do anything bout it
This place is a joke. Will tell you something needs fixed then when you take it home and bring it back for same issue they claim it’s something else and you end up wasting $800 for parts to be put on a truck for them to turn around and say it needs a new motor now……why was that not stated first?. Stay away from this scam of a small business. Mechanic doesn’t even call and speak to you, it’s someone who doesn’t know anything or even looked at your vehicle.
Well I had some tires i needed mounted and balanced and I took the truck up there it took 2hrs for one person to mount and balance 2 tries and rims and they aren't even balanced right ive been driving my truck for 2 months now trying to figure out whats wrong cause I wasnt quick to assume they did a bad job clearly I was wrong because the were unbalanced right I had to spend 300 on a track bar and I mounted and balanced these rims and tires when I first bought the truck and they didn't even take the old weights of after putting my new tires on and used the wrong weights and I'm currently working on it in the shop I work in hows that for a review I wouldnt even go there for a soda oh and the first day I went up there and asked how much it would be to mount and balance 2 rims and tires I was told 40 dollars and then after the whole thing was done a day later I was getting charged 50 when they just quoted me for 40
This is merely a review on the car wash. Their car wash is absolutely fantastic! The automatic wash has been updated and it does a tremendous job! The hand wash bays are never clean, so deducting one star for that. However when you have a town full of wanna be rednecks that like to fill the bays with muddy trucks, it's probably hard to keep it clean. Great value for a great wash!
I called for a front end alignment on a 2016 ram. I was told on the phone 85$. standard for the area. However if there was any extra it could be more. they called me later and stated that besides the toe, he would have to adjust the castor and camber and reset the esc. a sensor that takes 3-5 minutes and a button to press. Total 130$ and was not itemized on the receipt for the *extra work*. The other two should be standard during an alignment. After calling around and confirming with my father who is a mechanic for the state with 30 yrs exp. This is definitely overboard for an alignment. It was done correctly I can say. When I dropped my truck I took it to get cleaned so they had a clean car to work with. see pictures of how it was returned. I was upset and the owner was very kind and gave me a car wash for free. However when I came back in to complain, the mechanic rolled his eyes and said that he had only turned around at the grain elevator. You can be the judge of what happened. BTW it hasn't snowed or rained since Halloween, this was November 4th. Very unprofessional and definitely not somewhere I would go back to. Advice would be to get a different mechanic that doesn't scam. I will say that the lady who is the owner is always polite and definitely offered her apologies and tried to rectify his carelessness.
Was stranded one and a half miles from Athens. I was frustrated because of being stranded. However she was rude. On second call she sent a tech out to pick up tire that I already had off took it back and tire was ruined. Put a junk tire on rim and i put back on myself and charged me $60. I drove seven and a half miles back to Petersburg. They stayed open an extra half hour just for me, sold me new tire, took it off, mounted and balanced and put back on and only charged me $83. That was real service. She took full advantage of the situation.
Great small town mechanic! I called them in the morning and they were able to get me in that afternoon! Although I was aware that my brakes needed some TLC, they still called me after checking, and talked me through the details, then gave me options! They were very transparent, and no pressure. Definitely pleased!
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