What clients say about Tom's 24 Hour Towing Services in Springfield (IL)
Not just great work but amazing people, I was stranded an hour and a half from home and was blessed that someone from this company came and helped me without question and with nothing in return when I was in need! Thank you so much!
I have called on Tom’s Towing a number of times and they are always so prompt and so professional. Thankful to know a company I can rely on during a frustrating time of need. Will always recommend Tom’s Towing!
GREAT service! Transmission went out 800 miles from home with just me and the kids. Anthony showed up promptly, was kind and helpful, and made us smile with stories of his family and honking his horn. I’m so grateful for the kindness shown in the midst of an extremely frustrating and scary situation!
I am so impressed with how efficient, courteous and thoughtful the driver was. I was towed about 2 weeks ago when it was extremely cold outside. He told me to stay in my truck until he finished hiking up so I could stay warm. He explained every step to me so I was comfortable with what he was doing. I would definitely recommend this towing company to any women traveling alone that need a tow. Thank you for such a great job!
Me and my wife got stranded on vacation with our dog when our car broke down on the side of the highway and no one wanted to help us. Brandon from Tom's towing went above and beyond to get us out of a terrible situation. Very nice, quick and efficient. He made sure we got home safely to our family over 3 hours away. Awesome guy highly recommend. We appreciate everything he did for us
We were unexpectedly stranded in Springfield on a Sunday afternoon, and Tom’s Towing arrived to tow our car to the shop as quickly as possible. Driver was great, very friendly, and the price was more than fair. Highly recommend!
Quick and friendly service! Quoted an accurate and reasonable time for a local tow. Affordable/competitive price. Frank was great and the office staff is helpful! Would highly recommend.
Nick arrived promptly and got my vehicle moved to a safe spot, as another towing company had failed to do. Very professional and courteous service. I would highly recommend Tom's Towing to my friends.
We called Tom’s Towing this morning to tow a car blocking our driveway. The gentleman who came to help us, Brandon, was very helpful and kind! He had a great personality, attitude, and was very efficient. Extremely satisfied!
After waiting over two and a half hours for AAA to find us a tow service I called Tom's and he dispatched someone to us right away. Frank picked us and our truck up and got us home in no time. Great people to work with, thanks guys!!!
We were broke down in Springfield, IL on NY during COVID restrictions & pending winter storm. We needed our vehicle towed several hours. Tom’s was the only tow company that would accept the job. The young man that helped us (Brandon?) was very personable, kind & we are so thankful he was willing to help. Thank you!
We recommend towing companies to our customers who stay in our rental properties and we now only recommend Tom's. We've had a great experience with them towing a large vehicle to Taylorville and they did so quickly and efficiently. I called a lot of places but they were very responsive and helpful. Thank you Tom's!
I've been meaning to give Tom's towing some feedback for weeks. I'd like to thank the exceptional there for making what started off as a terrible morning much better with their professionalism and expertise. A few weeks back my 16 year old daughter put her car in the ditch on interstate 55 on her way to school. As a father of course I went full on rescue mode and ran out to grab my daughter. Her car though was in the center of the highway and I was certain it was headed to the junkyard. I called Tom's like I always do for any towing needs. The gal I spoke to said that they were pretty busy and it may take a couple hours (which I completely understood giving the weather). I told her that I was heading to work so they could definitely take their time. Not too long afterwards a very friendly fella showed up to my work with my daughters car and said other than needing a bath, her car was running just fine and ready to go. It was a blessing that my daughter was shook up but perfectly fine, her car was fine, and I am confirmed yet again that I can rely on the team at Tom's towing to get me out of a jam. THANK YOU!!!!!!
Great. Showed up a lil late, but hooked up the bmw quick and only charged 70$ to go to south Springfield. Very friendly. Took keys and said would take care of the rest
My brand new car left me stranded 10 miles outside of Springfield several weeks ago. I called OnStar who basically referred me to Buick Roadside Assistance. They told me it would be three and a half hours minimum before they could send someone out. I also tried Roadside Assistance through my insurance company. They didn’t even return my call. Called two tow companies in Springfield before I reached Tom’s towing. It was 8:00 pm by this time. They told me it would be approximately an hour before they could get there. The driver arrived in 45 minutes and was extremely polite and professional. I wouldn’t hesitate to use Tom’s Towing service in the future!
My car’s tire blew out and I went to call and nobody answered. I called again and was sent to voicemail. I called a third time, yet again, voicemail. It is 5 in the morning and I didn’t realize that the towing service that is open 24/7 is not really 24/7. It is unprofessional to send a customer in need to voicemail and also misleading. It is ridiculous that I’m even taking the time to type this. If you’re not going to answer the phone for someone who needs a tow truck because we have a flat tire on the side of the highway, you should change your business hours. Useless service.
The service I received from the woman who was answering the phone, was awesome. I called a few times, just to check on time for getting my son's car unlocked, and she was very nice and accommodating. Great service all around. 👍
Friendly, fast, great staff, great service. Yes it takes some time to drive across town but they arrived ahead of quoted time. Everyone was very nice which helps tremendously with the stress of dealing with a broken down vehicle. I would recommend.
Absolutely phenomenal. I have never been so impressed by a towing company. The driver, Don, was extremely professional. He explained everything that he was doing and ensured that time was spent to not hurt my (very precious to me) vehicle. I will not use anyone else in this town!
I would heartily recommend them. After a fruitless half hour of trying to reach a towing company they answered right away, and were very prompt. They also worked out the best way of dealing with the fact that I had had to leave my car, with its dead battery, at a restaurant, while I got a ride home to take care of a pet that needed medication. They not only figure out the best way to handle things, but were very courteous.
Car needed a tow to the mechanic. Arrived on time, and was very personable. He showed me how the lift worked and where you attach the hooks to the car. The car ride was easygoing and kept a modest conversation. Price was cheap, only $55. Will definitely be using Tom’s towing service in the future.
I don't care how big it is if you need it towed Tom's Towing is the place to call 24 hours a day 7 days a week. They can tow the biggest tractor trailer, storage containers the works and they have the coolest tow trucks anywhere.
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Toms came promptly when I locked my keys in my car! Even though I found a spare before he was done, they didn’t charge me. Even then the fee would only have been $45. Speedy, friendly and a great price.
Horrible experience!!! Do NOT use Tom's. Our vehicle was in mint condition prior to being towed by Tom's and we have multiple witnesses to prove it. After being towed to its destination the driver's door would not open. It was completely bent and out-of-whack. They told us that their tow truck driver even called their office that evening to report it when we originally confronted them. Tom's told us to go ahead and get an estimate, which we did. After presenting the estimate they suddenly turned the tables on us and said that we must have caused the damage by "...parking on a curb..." - even though there was no curb at the pick-up location, or that our mechanic that repaired the car must have caused it, even though he's willing to document that the door was damaged when it arrived and his repair shop. We were the last one's in the car when we placed the key under the mat and everything was perfect. It then got towed and... Unbelievable that they refuse to take ownership. We are contacting the Better Business Bureau and the Attorney General's Office on this business.
Called to have a truck pushed into my sloped driveway. Just take it from the street to my driveway. 50 feet worth of moving the vehicle. I tell the woman on the phone that the driveway is sloped so I asked if they could do it. She said yes they could do that and so I gave my information. The driver shows up and I explain what the deal is, he doesn't even get out of his truck. He tells me he all he could do was push the vehicle into the drive way but wouldn't be responsible for damages. I asked if there was a different way because I don't want damage done to my vehicle and if that was the risk he definitely was not going to simply push it with his flat bed. Which he replies " You got me out of bed for this?" And mumbles a bit. I said to him I told your dispatcher what the deal was and she said you guys could do it. He said all he could do was push it, I said I am sorry that you had to come out here but they said you could do it. He just drive off and didn't say a word. Would never try to use this joke of a company again.
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