What clients say about Dabney Services LLC in Dixon (IL)
Good people... Had me in and out of there in no time... Fast friendly professional... Nice shop nice trucks. Would definitely recommend them to anyone.
I would give 0 stars if I could. I was involved in an accident and the police called Dabney’s to
tow my car. When I received it back, it had been completely torn through with my belongings strewn about the car. Almost all of my possessions were stolen and when I called to ask Dabney what had happened they told me they’re a multi million dollar company that would never want to hurt their reputation. They assured me there was no way someone had gone through it, however when the police called and threatened to pull their surveillance footage, a pile of my belongings showed up in the back of Dabney’s lot. I was then told that I would have to drive an hour and a half back to their lot to pick up my belongings if I wanted them back. Overall a terrible experience with an incredibly shady company. Do not call Dabney’s for towing services.
Awesome job took my truck an trailer in for an inspection an they took of anything th found an explainrd everything they did an very honest an did the work in a great timely manner to get this Driver back on the road. Was very pleased !!! Thank you !!!
Very disappointed in the customer service we received by the worker Tony. The company was called by the Lee County Sheriff’s Department after my daughter’s first accident. He was very unprofessional in answering our questions and when we asked for a receipt even if it was just a written note that he took our payment we were told, “we are a multimillion dollar company your $335 don't mean anything to us”
BEWARE!!!! This wrecker was called by the police after an accident. This business charged my husband $7,100 to flip a Chevy truck & trailer and tow it from Deer Grove to Dixon! YES - YOU READ THAT CORRECTLY $7,100 for about 25 miles!!!! Very rude to deal with to get items out of the vehicle. Would NOT RECOMMEND!!!! Terrible, horrible, awful experience & $7100!!!!!!!!
Asked if they were hiring . Lady always said he’s busy he will call you back . Getting the run around called back again asking if they were hiring said you can come fill an app . Told lady answering phone .. don’t want to waste my time or yours are you hiring then finally gave an answer of no .. I’ve been in the towing industry 13 years never got the run around from a company weather they are hiring or not
A friends vehicle was towed, because plates were revoked( he did not know) dabney stated had the general public called it would be $50. But bcuz the cops called it was $300 to tow less then 10 miles. On top of that, on the invoice of what was in vehicle, they had jumper cables only. There was $300 speaker, oakleys etc in the truck. When he called to see if we could forfeit the fee per day( $65) they said if paid for by 4 on thursday it would be $495. He got to shop by 230 and they charged him $560. This is just CROOKED BUSINESS. These convos were on speaker so I heard it all.
I would NEVER recommend them.
Had me in and out pretty quickly. The only thing that took a lil time was waiting on the parts. They found an issue that another shop didn’t. Jeff was knowledgeable and taught a guy from the south how to maintain air pressure in this midwest winter. Good folks!
We Had a big broken down bucket truck it would cost a fortune to tow anywhere So I asked him if he could come out and run a diagnostic scan and try to figure out the problem so we don't have to spend a $1000 towing it and he did for a very reasonable price he came out hooked a scanner up Went back to What the problem was and how to narrow it down to the exact problem Not a lot of mechanic shops will come out at a decent price and hook up their scanner they always want you to bring your vehicle to them so thanks a lot hardens auto
They had me in and out of their shop so fast i couldn't believe it!! I met the owner Jerry he was very professional, caring,and did an awesome job on fixing my tractor trailer..
We recently had our motor home repaired there and really appreciate how Well they treated us.They had a perfect opportunity to make us spend so much more money than needed. They went above and beyond what other garages would have done. Thank you for your honesty we will definitely send others your way
I had my car break down 3 miles till work, and "State police" issued these people to get it. "Monopoly" ? Who knows. My exhaust was dropping but not in two pieces. The back wood illiterate males told me " that's the way the found it" I pray for the owner and their family because karma is real.
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