This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent reviews, Waukegan Auto Auction in Waukegan, IL scores 86/100: overall upbeat, with many buyers praising friendly, professional staff, smooth processes, quick towing/sell-ins, and low prices with solid vehicle variety. However, a minority report serious as-is surprises (mechanical problems soon after purchase), inconsistent info on buy-now vs. auction, a missing second key, and brusque phone manners—so inspect carefully and verify terms. Wait times are generally short; lot organization and ease of finding parts aren’t clearly covered.
I've got a used ford Explorer from this place and it was really good in milage and the condition was really good and it was in brand new shape. The service and the staff was also amazing unlike other companies, especially the one who dealt with me named elsa
It’s a really good place to get a car I found my ford for really good price and to be honest the auction team members were really friendly and helped me to find a good car I personally recommend you guys
Couldn’t even bring the vehicle I called for personally, was told yeah can buy it right now out right! Yeah if they could have even found the vehicle to bring me! Had numbers an everything……WWWWWOOOOOOOOOOWWWWWWW will never return that’s for sure!
My auto mechanic told me to not buy form here anymore..
cars have a lot of underlying issues. a lot!
You know the reviews aren't genuine when they're all amazing.. When i bought my truck they asked for a 5 star review. Now I'm stuck with a truck with so many issues no AC, no heater, the gas can has issues, suspension is off. I had to get wheels for it, even though they told me "the wheels were good" the wheels the truck came with were terrible they were all patched up my mechanic keeps finding problems.
These people sold me a bad truck for $4700 in which tractor oil was used quiet the noise in the motor and the engine had 2 bad pistons in it and need basically needed a new moter. I called them when I found about the trouble I would have brought the vehicle back right away but I live 2hr away and didn’t have someone to take me back home. They have not yet called me and refused to talk to me and I have proof from a licensed shop just one or 2 weeks after purchase. My name is Kelly Gaiter and I’m a veteran of the US Army I’m still out of $4700 and a vehicle.
Hello I am prophetess kedemah Bey and my nom de guerre is Nester Riddle. I wanted to share why I'm giving Waukegan Auto Auction a 5 star review. At first I said no when asked by AK, if I recalled his name correctly, if i wanted to leave a review but when I got home I thought about it and shared my thoughts with God. So that is why I changed my mind.
It was my first time there and the only reason I was there is because God gave me a dream to go there. It is not as simple as it sounds. To read the full dream you would have to find me on Facebook because I will be referencing parts of the dream.
In the dream I was shown a stadium full of brown skin men and women, train tracks, a brown skin repo man, two groups of females, and a auction house. It is a little more detailed that this but I wanted to highlight key elements that God showed.
I didn't know right away that it was Waukegan that God wanted me to go to. I had to do alot of research which became frustrating after narrowing it down to about 4 locations. I'm in Indiana so the stadium full of brown skin men and women meant Chicago. I have also been there once before to first Marshall Auto auction.
As I'm about to go to sleep I'm talking to God and saying if this is something I need to do tomorrow I don't know which one to go to. Then I double checked the hours on the last location search and that's when I sneezed 3 times. I breathed a sigh of relief and got prepared to leave.( sneezing 3 time meant that was the location)
My day started at 2am to get ready for a bus leaving at 430am. All of my directions were written as I could not use my phone. From the greyhound I took the red line train which drove past a stadium. Then I took a second train that had upstairs seating as well, to a bus and finally arrived. I was early and the staff was friendly in explaining what I needed to do.
The most significant part of this process for me was the refund option which was if I didn't find a vehicle I wanted my deposit was returned to me. I was given a list of vehicle to checkout. I looked for what was shown in the dream which was a two door, grayish blue or a light tone dark colored vehicle with a firebird looking front end.
I checked off a couple of cars that might be the one. Then added a few more as back ups. The bidding started and right away people stated leaving with the vehicles they wanted. What I wanted was too much for by budget and that is what I explained to the staff.
It was nearing the end and the all the vehicle that I checked were over my budget. I was told by a staff member that he would check with the boss about any cheaper cars and that donations are auctioned in the beginning but they go very quickly.
I had called it quits and went to get my refund. I guess they had a cheap vehicle but I didn't realize until after they called me back. It was a silver colored suv and were offering around 1800 or 1500. It wasn't what I saw in the dream so I declined it, got my refund and walked to the bus stop.
At the bus stop I said in my head Lord what do you want me to do because I was sure I would be leaving with a vehicle. Suddenly a truck come speeding by and I'm splash with cold, dirty, water-icy snow. I said ok Lord and I go back trying to figure out how to pay for one of the cheap ones that didn't match the description of the dream.
I said to myself if He wants me to leave here with a vehicle I will have to use my rent money beside I was not willing to travel 6hrs to go home wet. I paid for the vehicle which was a smooth process. They make sure you are aware of all possibilities and responsibilities since the vehicles are as is purchases.
My final thought is I praise and thank our Creator for showing me this establishment. If I could give them 10 stars I would. They are honest, willing to negotiate, they have a large selection of cars to choose from and you go home a winner either way because if you don't find what you want your deposit is refunded if you find something the deposit is put toward the total balance which includes fees, as there should be.
I was initially excited about the 2019 Mercedes GLC 300, and the Carfax looked great. However, when I arrived at the dealership, I found out it only came with one key instead of two, and the dealer wouldn’t cover the cost of a replacement key. It feels unfair that this wasn’t disclosed upfront, as it wasted my time
The site says if a car is posted on CarGurus it is not an auction car. However if you ask about cars posted on CarGurus they will tell you it’s a starting bid price…. Compete waste of time to look at “buy it now cars” because they will refuse to sell them
I recently purchased a car from this auction and the experience was excellent. The sales process was smooth, and everything matched exactly what was advertised. I’m very satisfied with my purchase and highly recommend this auction to anyone looking for a great deal.”
It's been 2 months i was looking for a vehicle one girl helped me so much i flew straight to Florida and bought a car for my wife İlsa great work will contact you people in future too God bless you
Best sales women ever! Hot me in my dream jeep no problems or questions asked made my day if you need a car come and ask For Xiomara beste sales women once again and Marcos the sales manager
I'm always a returning customer for this car auction. The people here great like Nick! Always willing to help, very informative, willing to negotiate without feeling frustrated in a respectable manner. It's a great place for all kinds of people looking for a car. You don't know want gems you can find until you come to this place!
Nick is an awesome person here at Waukegan auto auction. Makes sure to check this place out for the best and affordable cars. They are very easy to work with and try be as honest about their cars. This is my second time here I enjoyed working with them.
Nick was an absolute pleasure to work with. Like an old friend, the conversations were easy and fun, he was straight forward and knew everything I needed to know about the car. He is extremely knowledgeable of the stock he has and keeps them all very clean. The place is a little hard to find, but he is quick to get you the directions you need to find where to turn. If you are looking for a fun vehicle and wholesale prices, this is the place to go.
Second time coming back for our second car also gotta register for the raffle for BIG LED TV Nick help us out for the whole process !! Love the customer service
Website
