Great service, we had to wait a few hours, we were offered waters and sodas. We were offered to use one of their vehicles to go get lunch. They take care of their people.
Thoroughly impressed from start to finish. Work truck tire blew out on i94 and I called them. They gave me an ETA of 15 minutes and had a new tire at their shop to mount and balance. Most companies give you an eta of 2 hours or more. Thank you guys!
Thank you so much friends and God bless! We will meet again!
My work requires me to travel in my car many hours and being on dialysis 3 days a week to stay alive has its limitations. My car not only needed towed, but also needed a new strut and new tire that day because I had to travel back home 6 hours to my appointment.
Valentin and his fellow worker Oracio spent hours ensuring that my car was serviced with excellent speed and performance. Yeymi was delightful! She probably got tired of hearing me talk but she was very receptive and has a great heart, as do Valentin and Oracio. They all went out of their way with what they had available to be another needle in the haystack that helped save my life.
I traveled back home safely and the car was just as it was before the incident occurred. What great people to meet and to appreciate the same efforts I give to others was given to me. God bless you all.
They have lunch from about 12 to 1pm. They let me bring my own parts and have been taken care of right away for brakes etc. Fair prices on labor and tires. They do alignments too. Fixed my muffler when others demanded complete replacement val welded it back on. Thanks Val!
I visited the new location and I met Valentine (the owner). He is very knowledgeable, and thoroughly explained everything I needed for my vehicle. Prices are fair and turn around time is great. Flexible appointments. Highly recommend.
We love Vale’s!! My mom and I have been bringing our cars here for a few years now. Vale and his team always take care of us and are super respectful. You can trust your car with them and know that they are not getting over on you. Vale himself is so sweet and kind and always ready to provide the best service for us!!!
I went for an oil change and fuel filter change on my Ford f-450. Shame on me for not asking a price up front. I just assumed they would treat me fairly. When I went in, they told me my bill was $626. When I told him that was ridiculous he dropped it down to $516. So much for trying to give business to the little guy. Get a quote up front or you're going to get screwed.
Visited for the first time for a oil change and this will now be my go to spot. Only took about 35 minutes and they filled my windshield wiper fluid and put air in my tires. Also had a bathroom. Lastly, excellent customer service. Highly recommend.
Highly recommend! They took my vehicle in last minute and had the work done in under an hour, plus they stayed past their working day! They were so nice and very helpful!! If you ever need work done in the Libertyville area call Vale’s!!!
My car wasn’t accelerating correctly so I took it in, and they couldn’t find anything but didn’t charge for the diagnostic time. Everyone who works here is really sweet and I will use them again for sure in the future.
I live in Chicago, but I work in Libertyville. Breaking down 30 miles from my home was a hug inconvenience.
I was extremely lucky to find Vale. The service was fast, reasonable, and friendly.
I was towed twice. Replaced the clutch the first time. Replaced a rusted wire a year later.
There’s a saying that says cheap, good or fast you can only have two. Although normally true, it doesn’t seem to apply to Vale's. I always get great service and I’m always surprised how quickly they are done. And they give me a better price than anyone ever quotes.
This was the Best / Honest service I received from an Automotive shop!! Honest and prompt service!! I will never go to another shop again, also towed it in a timely matter!!!
Fair priced. I was kept informed. What really surprised me was how quickly the work was done. I dropped my truck off on a Friday morning expecting to have it back on Monday. I was able to pick up my truck that afternoon. All in all, I will be a returning customer.
If I could give 0 stars I would. Got my car towed due to a shift gear cable that snapped. They called me and advised me I had a leak in my coolant tank which I’ve been aware of for 3 years never caused any issues nothing. I had to constantly call to check if my car was being worked on and for updates even though I was advised I’ll receive multiple calls back. When my car was finished no call was made I called right before they were closed and they said oh yea it’s ready. I pick up my car now drive 30 mins under my hood is smoking my engine light is on and my car stops on me. Mind you all that was supposed to be touched was the GEAR nothing more. My charger port no longer works and I took my car to another mechanic because Vale told me that my car ironically stopping and having issues I never had such as over heating and smoking from the hood was a me problem smh. The new mechanic now tells me not only do I have a leak in my coolant tank which was known I now have a hole in my hose that lead from the coolant tank and need a new water pump. Ironic right? But of course when I was advised from Val he said he could fix my tank but I said I’ll get that done later since the issue has been under control for THREE YEARS. Now all of a sudden I have 3 major issues when there was no reason for my water pump, coolant hose or coolant tank to have been touched when all you were asked to fix was a GEAR SHIFT CABLE. So pretty much I was screwed over and he didn’t care to even try to meet me half way to resolve the issue he clearly caused. Even the mechanic said he had to do something. I just took my car in last month major issues but now it’s with you for 24-48 hours and it comes out worse and it’s on me to fix it. TRASH PLACE but hey at least they seemed nice at the time of payment ☺️
Honest and friendly staff, very fast and reliable repair shop around town. Brought my mom's car in to fix the noise it was making by the engine bay, Valentin found what was wrong right away. Got the car fixed before the end of the day. Overall, very satisfied!
These guys are excellent mechanics. They've gotten me out a lot of tough situations with my car. The environment walking is is automatically friendly plus the mechanic give you multiple option on how you would like them to do a repair should the option come up.
Hidden gem. Friendly staff and they do great work here. Was able to fit me in and repair my vehicle in one day. Highly recommend if your looking for an honest mechanic with fair prices.
First of all everything happened last minute the day before 4th of July and I live in Kentucky an was just visiting, I called them up told them the issues with my truck ( wheel bearings falling out, ABS sensor torn off of the Caliper, rotor was messed up and wasn't sure if it had done any damage to the caliper) they got it all fixed an ready for me to pick up that same day I brought it in an in the matter of hours my truck ran great again. They could have charged me for a new caliper and the labor but they were honest an fixed what was only broken. Everything went smoothly, definitely 5 stars ⭐✨.
Best in the business! Truly a hidden gem of North Chicago! Not like typical mechanic shops in the area. The team at Vales actually care about their work and have high standards on how they operate their business! A mechaihc you can actually trust! Good prices and quality work! They also offer tow services!!
Great customer service along with honesty is difficult to find, but here at Vale’s Auto Repair I found both. I called Vale’s for a tow truck and ended up trusting them do the work on my vehicle. After the vehicle was given back, the owner called me to make sure everything was ok with repairs and make sure I was satisfied. Price was reasonable and work was great! I highly recommend this place to family and friends and will be going back.
Highly reliable Mechanics! They always maintain my vehicles in great shape. Any issues on my van & they have always helped me keep it running smoothly. They also do a very good job with tinting vehicle windows.
I highly recommend Vale's Auto Repair & Towing. Valentin (the owner), his son, and his entire team are very knowledgeable and friendly. They found the nail in my tire, patched it up from the inside, and gave me great tips on my car (tire care, etc). I was in & out of the repair shop in under 1 hour. I will be coming back here for any car maintenance and repair in the future.
So far I have returned for an oil change, tire replacement, strut suspension repair, and auto body repair after a car accident. I have been 100% happy with all the work that has been done, and the communication every time has been outstanding. It's rare to find such find such hardworking and honest people to trust with my car.
I stopped by for an oil change and an inspection to make sure that my car was good to go for a long road trip. I did not have to set up an appointment and was able to have my car in and out quickly!
The owner of the place is so nice and welcoming as well as the his son! I definitely recommend this place!
This is the best place we have gone in all of Illinois. They are honest they are fair and they work very fast. The prices are very reasonable for the work that they're asking to do. Plus they go out of their way to be able to help you and provide excellent customer service. They use those feet mats so they don't get dirt in your car. and we took the car to try and make sure it could pass inspection and they drove it to pass inspection for us just to make sure that their work had been completed.
All in all top-notch place I will go there for the rest of my time in Illinois
I 100% recommend Vale’s Auto Repair. I don’t usually do reviews but my check engine light came on when I was leaving work today. I was freaking out and called Vale’s and they told me to bring it right in. Fast and great customer service. Their prices are very reasonable too. I will definitely be coming back for all my maintenance needs.
The father/son duo are ASE certified, and are very honest and good quality work. They also have a pet dog in the shop, that is very sweet and they take good care of it. But the reason I'm leaving a review is because I had to go to them after Nissan Dealership gave me an outrages quote for a single repair. This shop was very reasonable and fair with their quote. Great reliable service. I HIGHLY recommend them and can vouch for their service.
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