This rating is based on customer reviews, inventory size, pricing, and service quality
Schock's Towing in Gilberts, IL shows a strongly positive trend overall, scoring 92/100. Reviews highlight rapid response, professional, courteous drivers who handle vehicles with care (including low cars), helpful roadside fixes, good communication, and often quick ETAs; a few mention fair pricing. Weak spots are uncommon but serious: reports of alleged extreme overbilling, damage with poor follow-up, and one rude interaction/long wait. Little to no info on yard organization, inventory, or parts-finding—feedback centers on towing service.
What clients say about Schock's Towing in Gilberts (IL)
I rated Schock’s towing 5 stars because the communication was good, I spoke to someone in the office and they gave me an accurate eta, the driver called and asked where I was and gave me his eta, relatively short wait time and they got us on our way.
Worker, Gavin, was very kind and so helpful. He showed up sooner than expected and got the job quickly and efficiently!! I have no complaints. Thank you!
I can’t recommend Schocks Towing enough. I was out cruising with friends when my car unexpectedly broke down, and what started as a stressful situation quickly turned into a great experience thanks to their team.
Before calling Schocks, I had contacted another towing company that told me multiple times they were on the way—but after nearly five hours and three follow-ups, they still hadn’t shown up. Frustrated, I decided to call Shocks, and that’s when everything changed.
Javier arrived within 45 minutes—fast, professional, and ready to help. My car is heavily modified and sits extremely low, which makes towing a challenge, but Javier handled it with real skill and care. He even went the extra mile by calling his manager, Eric, who was off at the time, to come assist. Together, they made sure my car was loaded safely without a single scrape or issue.
Ironically, the original towing company finally showed up just as Javier and Eric were finishing up—almost five hours after I first called them. That alone says everything.
Javier and Eric were not only highly skilled, but also genuinely friendly, patient, and understanding throughout the entire process. They turned a frustrating breakdown into a smooth, stress-free experience.
If you need reliable towing or roadside assistance, Schocks is the only call you should make. 100/10 service from start to finish. I truly can’t thank them enough and will absolutely be using them again if needed.
I waited nearly 3 hours for the tow to show up, not sure if that was AAA's fault or tow company's. Once truck showed up driver was friendly, efficient and careful with my vehicle.
These guys are awesome. Took an impossible situation and made it possible. I never thought we'd get a truck back there. Very impressive. Very professional.
Got to me quickly when I was on the highway with a flat. Recommended a tire repair shop that was reputable and open until midnight. Great service all around!
Robert was my driver. He helped me manage what started out as a stressful time to a safe arrival of our destination. He was professional and made it a very positive experience.
The gentleman who assisted me was very kind. He made sure I had secured a ride and was safe before he took my vehicle. I would absolutely use them again.
I was connected to Shock's through my roadside assistance. The driver was prompt and friendly. He delivered my car to the repair shop after an engine failure and made sure the keys made it safely to the drop box. Their friendly service made a stressful situation easier.
This towing company was chosen by the state trooper, not by me, and it cost me almost 10 times more than another available option.
I had already received a quote of $550 from another towing company for the same 15-mile tow, but I was told it was not possible to wait about 30 more minutes, so this company was selected instead. I then ended up being charged over $5,000.
The invoice includes unnecessary equipment and charges that were not required for the situation. There were also attempts to increase the price during the service, leaving me with no real choice at the scene.
Being forced into a tow company chosen by law enforcement that charges 10× more than the market rate is unacceptable. Extremely poor experience and very unfair billing. I do not recommend this company.
Responsive and courteous staff. Service was a dead battery jump start. The driver arrived in the time estimated by the app.
I would recommend this service in the future.
Called Tilford after an accident and they were out pretty darn quick, Driver was courteous, Informative and pleasant to deal with.
Definitely recommend.
In my time of need Robert absolutely helped me. Thank you so much for moving the tool box and being really careful with it. I would most definitely recommend this tow company to friends and family.
My radiator hose came off while I was at a location shopping. I called the dealership and asked if it would be alright for me to drive to their location for hopefully a quick repair , they suggested I did not drive it and have it towed, even though they were only a few blocks away. They gave me the number to this towing company as I was trying to get the situation under control as quickly as possible and they said this was a local company they sometimes used. The tow truck driver showed up quickly and actually put my hose back on and I was able to drive a block away and refill my antifreeze at an Auto Zone location. He saved me the trouble of having to take my vehicle to the dealership and I was able to drop my passengers off and drive an hour away to get myself home safely. I don’t remember his name because I was pretty flustered by the whole situation but A big shout out to him for his prompt and courteous service. I have added them to my contacts should I ever need assistance again I will definitely call them.Technically I called for a tow and was charged for that service but he helped me out in a different way, which worked out even better! Update I just looked at my invoice and Robert Travis is listed as the driver from Tilford Towing in Belvidere Il.
Great they helped move my mower off of a stump and saved my husbands back from damage. Getting to old for that lifting! Guys were very kind and worked fast! Was $100 but worth not hurting our backs!
I did not get the truck driver name but the service of the company was excellent. They came within 5 minutes after I called and received service all on 2 minutes. Thank you again for helping me and my family.
Awful. Granted it was cold and icy out.
I had put my car in neutral with my handbrake on ready for the driver.
He said he had it from there so I came inside. 5 minutes later he phoned to ask how the hand released. I said just press the button to release it. I went down there and he had yanked with a lot of strength in the opposite direction towards the back seat. Breaking sone plastic in the center console. His excuse was that it was frozen. It wasn’t. It engaged with ease, as always when I set it. 3 clicks.
I called his manager and sent pictures. Hunter said the owner would be in the next day. Crickets. I texted again and asked what their process was. Crickets.
I left a vm. Crickets. People are human and make mistakes but the lack of accountability is now causing me to file in small claims court. The drivers actions caused both wheels to be locked up and the hand brake to be damaged. My mechanic was able to tease the wheels but now I have no functioning handbrake.
I highly recommend using another tow company.
This company is Awesome. I had a company Jeep loose a tire. They showed up in under 15min. Javier was the driver absolutely amazing to deal with. Answered all my Questions. Javier has a great personality and kept me and my Jeep safe. I highly recommend this company.
Gavin did a great job helping me replace a blown tire on the side of the 90 expressway. Speedy, professional, and personable. Would recommend this service 100%.
I was broken down on side of highway. They came quickly and fixed my issue and were very friendly. We did not have a special locking nut and they drove us to Nissan to get my problem resolved. Incredible service. A+
Jerritt, the tow truck driver for Tilford‘s Towing & Recovery was beyond great. He was exceptional. He was able to unlock the car with a lost fob/key. Steered the car onto the flatbed showing incredible expertise and professionalism. His knowledge in the field was impeccable. Thank you to both Tifford and Jerritt. Also, thank you for stopping at Quiktrip for a quick bite to eat and a drink.Bob DeFalco
I had an amazing experience while getting my car towed, I had a blow out and schocks helped me out and brought my car to the nearest tire shop! Jacob was amazing!! Very professional driver and service! My car is 2 inches off the ground and he did very well at getting it on the truck with no issues! I wish I had pictures on the truck but I was more interested on how well and quick he did with getting my car on the way to the shop!
Website
