DANGER!!! They are grifters. They have lost their BBB accreditation and do not respond to official inquiries. They will quote one price, refuse to send an invoice until the car is on the truck, then send a whole new price and hold your car hostage. Went from a $250 quote on the phone to over $600 after they’d hooked and taken the car.
Dont ever use them they gonna charge you triple the price above market the owner matt told me clearly truckers are charging thousands of dollars to take loads to california so we have to take advantage and charge you more. Stuck on snowy pavement . They took 6 min to move truck they charged $650
If I could give this company zero stars, I would. This was one of the most dishonest and predatory business experiences I have ever encountered.
I contacted this towing company to have my truck and trailer transported. The representative on the phone quoted me $350 per hour. I specifically asked if that was the total cost, and he clearly confirmed “yes.” At no point did he disclose any additional fees, minimum-hour requirements, or separate charges for the truck and trailer.
The tow truck arrived two hours later, and after transporting me approximately 1.5 hours, I was presented with a bill for $4,500. When I called to dispute the charges, the representative suddenly claimed they have a minimum five-hour rule and that the $350 applies separately to both the truck and trailer, even though only one tow truck was used. None of this was mentioned during the initial call.
When I asked why this information wasn’t disclosed beforehand, he responded that it was “general knowledge” and that “everyone knows that.” This is blatantly false, intentionally misleading, and an unacceptable business practice.
Additionally, they required me to ride inside my own truck during the tow, which is unsafe, against industry safety standards, and in many cases illegal. I was told that if I did not immediately pay the $4,500, they would take my equipment to an impound lot.
This entire experience was deceptive, unethical, and oppressive. I fully intend to file a formal complaint and pursue legal action for misrepresentation, failure to disclose material information, and unfair business practices.
It looks like they have pulled the same scheme on other people as well! They quote you one price and charge you a much higher one why is that okay? I was quoted 95$ to hook up and 4$ a mile my home was 12 miles away! I had to wait over 3 hours and every time I called all I heard was half a hour.so then I made sure I had enough money in my account to pay for up to $200. WELL my bill was $360 also! Had I known that I would have called one of the many places closer to me much much cheaper! So they made my bank account overdrawn as well. And ..don't get me started about the driver I had! Very inappropriate! Will never use again ! And will tell anyone I know never to use them! Why can they get away with a a quote they give you is completely different from what they take out of your bank account after they get your card number they insist on that which isn't right either very bad service I don't know how much longer they think they can get away with this but I'm not done with them!
They towed my car 9 miles from Skokie to Northbrook IL, and charged me 51 miles, on the phone they gave me quote of $94 and when I provided my card’s details they charged $290.16. Total fraud. Use their services if you have money to waste.
If I could give them 0 stars I would. PLEASE READ!!! DO NOT let them hook your vehicle without proper authorization, they think just a phone calls authorizes whatever they want. GET IT IN WRITING BEFORE!!!!
Was told $200 an hour from hook and drop, and that’s it no other financial information given. Asked for my credit card to hold the spot. Came picked up the truck towed it AND then sent an authorization for $1397.76, for a 24 mi ride from Bolingbrook lemont area to Rockdale Illinois. They charged me port to port for 6 hours when the hooked at 11:15 and dropped at 12:18. Supervisor supposedly wasn’t there to confirm what he told me and the girl said pay it or we take you vehicle for impound!!!!! DO NOT USE THEM!!! They also go by Gilbert N Pepe’s towing!!! Be careful!!!!!! I am pursuing legal action! I did not authorize in writing the amount or pick up for amount when I was told $200 from pick to drop! Stay safe and make sure to be careful! Also after some research and calls I have come to find these two limitless are in FACT THE SAME company! They are using different phone numbers and “websites” but they all lead back to the same ownership and or affiliation!!!
This Place is a COMPLETE SCAM!!!! Called and was told $95 hook fee plus $3 a mile. Asked for an estimate of how much to my drop off location and was told do the math at $3 a mile which was only 12 miles from the pickup location. What they DONT tell you is. They charge an Enroute Mileage (come to pick up the vehicle)Loaded mileage( pick up to destination) and Deadhead mileage (drop off back to base) All at $3 a mile. Turned a $140 tow to $340 and they don’t explain this to you until AFTER!!!! They hook your car and are on the road. DO NOT USE THIS PLACE!!!!
They are liars they give Tow truck drivers a bad name they told me $95 for hook up three dollars per mile. It was 20 miles away. I was quoted at 168. They took my car and told me they were gonna impound it unless I gave them 389. I talked to someone who most likely lied to me about their name named Gus. These are bad people.
BEWARE! This business engages in “bait and switch” tactics. They quoted me on the phone $125 + $4/mile at 33 miles the night of October 20. They picked up my car then sent me a new quote of $125 + $4/mile at 122 miles. When I told them to just drop the vehicle where it was currently at they were adamant they were NOT allowed to do that until I threatened to call the police. Then they said “sure we can drop it for you but it will be $500 + $100 per hour that we wait for you.” Which is it? You can’t or you can but only if paid? They also have lost their BBB accreditation recently. They will hold your property hostage after changing their quoted prices. The woman on the phone there even agreed with me that the man I had originally spoken to should have sent me a physical quote. I would not have agreed to let them take my vehicle if I had had that. If you are going to use this company, DO NOT let them take your car before you get a physical copy of your quote. They will bait and switch. Also I had to argue with the driver. I have a tow hook installed on my little race car SPECIFICALLY FOR THIS OCCASION. He insisted on hooking to my (aluminum) control arms until i told him i will hold them responsible if the arm bends under load.
Called for a tow for a flat tire near exit 277 on I55. Dispatcher told me it would be $175 plus $3 a mile (to a dealership only 10 miles away). Driver, George, was really cool-sorry he’s working for this crappy company.
Got to the dealership and they charged me $400 a tow-didn’t tell me that they were coming from Schaumburg and were charging mileage from the time he left-sponsored the ad on Google so the location would show up as near me even though it was in Schaumburg! Manager was a jerk and told me they would impound the car if I didn’t pay, and wouldn’t negotiate the price.
Keep looking or you'll get screwed. We called to get info on towing pickup from Lake Villa to Round Lake so we were quoted 95 and 5 per mile. What we were never told was the other charge which pays the driver to go back to where he came from. This fee brought the bill from 140 to just under 400! We refused to pay the higher amount. We spoke to Jessica and she was very firm and then threatened to impound the truck so we decided to block the tow truck and call the police. In the end it's civil matter and the police wouldn't make us move. They did drop the hidden extra fee but please ask all charges up front. The driver was nice and professional, the office on the other hand was not. Gustavo Gonzalez (Gus) is the owner who won't quote the right prices. Look elsewhere unless you want to deal with a headache at drop off time. Stay away. Crooks.
Worst company ever! When I first called they acted like they didn't even want my business. Then when I was explaining the situation, they made me send pictures to them of my car. Then proceeded to tell me it would be at least an hour before anyone heads my way. Then they never showed up. They said it was bc when they called me I didn't pick up the phone, even though I told them I had to try and find a way to work. To top it off, when I found out they didn't pick up my car they proceeded to be extremely rude to me. Never again!
Called for a tow truck for my suv broken down on a Saturday night. They said they were too busy to come out. I would not use this company or support them. There are several other local tow companies that provide excellent services.
I asked if they would replace, balance and install my own tires and reasonable quote was provided over the Facebook. At arrival I asked randomly and was provided the same exact price. Honesty and quick services are always appreciated. They sell new and used tires as well.
Beware! This towing company seems like a scam artist. They charged extra, and when I requested a breakdown of the costs, the staff was rude and dismissive. They insisted on payment in cash and refused to provide a detailed receipt.
This is a perfect towing company if you want to be treated like garbage. I am so upset and angry at how this towing company treated our 24-year-old young man who was stranded in the middle of the night early Saturday morning while on the job doing a shipment for our company. As he was delivering this, his tire blew out. Of course, on the expressway now being 2 am in the morning, this young man decided to call multiple towing companies. He called Limitless Towing, and they told him it would cost $250.00 and $5.00 for every mile to the drop-off location, which was only 2 miles away. My driver was fine with this price when he got there. They connected the truck to haul away, and then raised the price to 775.00$, and that was NOT what we agreed on. They called the police on us because we were disputing the price. Not only was my driver distressed from the tire blowout. Now he was also treated like garbage by the company that was called to help him. Imagine that. This towing company is nothing but a big scam artist, and they will take advantage of you. Trust me, DO NOT USE THIS COMPANY!!!
Great service. Great prices. We were stranded on the side of the road, on the high way. We were given an estimated time and he arrived during that time. Really appreciate the quick service and honesty.
Limitless was extremely polite and professional. Very upfront with prices, no hidden fees. Arrived on time and was able to get me back home with a tow. Hopefully I'll never need them again, but if I do, I won't think twice about who to call.
Gustavo is very humble and respectful. On time and fast. His tow truck is like new and very clean. When he hooked up my car I can see he took extra care to not damage anything. Very impressed, I recommend Limitless Tow!!!
I am writing this review on behalf of all my experiences with Limitless Towing. I had at times found myself in a rut with irresolvable problems that I couldn't acquaintance to be met with my skills as a mechanic. I have personally worked with Gustavo on a multitude of such occasions where when I'm a in rut without a doubt I would always phone him. His kindness alongside professionalism is always appreciated and never the less, and he always goes above and beyond at his job and sincerely cares and puts effort in taking care of not only my vehicles but also my friends and family's vehicles alongside his other clients he’s always been very kind and supportive in circumstances where I freak out at times during summer I had a friend come from Wisconsin a Manuel Subaru, unfortunately, she blew the engine on the highway due to her lack of knowledge of how to properly drive a stick shift, we were alongside a busy highway and Gustavo was able to get us out of the situation very fast he was very understanding and he got a driver to come and get us within less than 20 minutes! Talk about quick and efficient, another occasion was with a catfish Camaro I had, it was a project car and I initially had it sitting and I decided to drive on it briefly eyeing the tires. I drove on a flat tire after paying respects at a cemetery and couldn’t make it home due to my rim scraping alongside the tire completely demolished and I had to get my car towed his brother was very caring as they initially thought someone broke into the car (it was a project car) they quickly and efficiently called me to let me know my door was opened. On another occasion, I had to get a BMW towed and Gustavo was able to do it in a very precise timely manner alongside with delicacy and care! Foreign cars are a hassle so the careful delicacy of being in the automotive industry at times I find myself helping others more with their vehicles by providing potential clients with Limitless towing services alongside friends and family, I recently sold another Camaro of mine and was able to provide the new owner Gustavo’s services with Limitless towing, I would never give out recommendations to anyone unless I knew for a fact that they would be able to go above and beyond and provide excellent care and service, I’ve also junked a Nissan Murano with them so whenever someone asks me about a towing, junk yard removal, lockout service, I always send my best wishes to Gustavo and his family! The quick efficiency, professionalism, kindness, and care, always go above and beyond and always exceed my high standards. Today I got a Nissan towed alongside my BMW Gustavo was quick efficient and friendly as always, and I have never encountered a negative experience with Gustavo and his company. He always maintains the vehicles with care, I've never personally or my friends or family ever reported any diligence along any sort of disrespect. For me, this is the best towing company I've encountered ( trust me I've encountered a lot) you will never have to worry about this company's commitment to providing great efficient reliable services. They do tire changes alongside, lockout services, I'm always impressed and satisfied with every outcome on behalf of myself, my friends, and my family. You absolutely will never have to worry about dishonesty with this company. This is top tier this is the business you want, I promise you won't regret it! (I don't break promises)
Words can’t describe how thankful I was for these guys. When I tell you they came quick , I think it took me more time to browse for a towing service. In addition, my driver was super efficient. Loaded the car very quickly which was nice because I was on a main road. Thank you so much for saving me !
Quick, affordable, and fantastic service. My son needed his car towed to the mechanic. We called AAA, waited five hours plus, and no one ever showed up. Called Limitless Towing and they were here in 18 minutes and during rush hour no less. They also took extra care loading his car onto the flatbed truck, which we appreciated.
I’ve had multiple tow services done by this company Gustavo is a great businessman and conducts a healthy business with excellent customer service, this towing company will give you the experience everyone deserves when their vehicle breaks down! Gustavo and his brother are extremely knowledgeable and helpful when it comes to handling a customer’s needs! They are super quick and efficient, extremely reliable, friendly, everything as to what a company should be is all this company right here ⭐⭐⭐⭐⭐ I’ve had them tow one of my Camaros in the past a BMW, I even junked an older Nissan Murano SUV. This team is reliable I highly recommend this company for your towing needs and ect, you will be well taken care of guaranteed! I have never had any damage done with any of my vehicles the service has always been top-tier and I will always be a persistent customer when in comes down when I'm stuck in a loophole I am a mechanic so at times I am not able to fix my cars in the present moment due to a tire issue or safety mode for my BMW, I highly recommend this company they're affordable, quick, and professional! You'll be in safe hands whether you need transportation with your vehicle or whether you're worried about damages to your vehicle this company truly cares and goes above and beyond to excel and sure the safety of you, your loved ones, and your car babies
Pepe’s Towing and Recovery delivered on its expectations, time of arrive, quick service and price beat at least 5 other quotes. On top of all that, the driver was extremely nice, easy to work with and obviously loves his job.
Sat in my car for 4 1/2 hours waiting for AAA and Limitless Wrecker Services were there to get my car right when called! They even sent me a picture of my car and let me know all the directions were followed as requested. After a traumatic evening, they made it so much better. Thank you thank you thank you! Call them if you’re ever in a pinch and need an affordable and friendly service!
Highly, highly, HIGHLY recommend this towing company. I have worked with many towing companies in my field of work and these guys are the ones you want towing your car! They all are amazing to work with, very communicative, reasonable pricing, just all around great service. Would recommend them to anyone I know.
Great service, great price, showed up in less than 20 min. very low car friendly aswell n they have the right equipment to make a clean easy safe tow onto the flatbed. Very experienced driver, Definitely recommend
Jun 10, 2024
Nearest Junkyards to Limitless Towing, Heavy Duty Towing
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