Freedom Towing - Recovery LLC in
Carbondale (IL)

Absolute 5 stars across the board. I needed to have my car towed to my house after the disappointment of being told that it would be too expensive to fix 😔. I asked Shelton Towing for help and they refused to assist me and were very dismissive. I googled other towing companies in the area and found Freedom. Not only did they listen to me without brushing me off they came fast to get my car. They were so nice and I am beyond grateful for their service. Will be recommending them moving forward. 1

This gentleman was invaluable. I use a walker and he was so kind and helpful. He carefully helped me get into the tow truck. He got our car back to the dealership and he got me home. If you need help, this is the tow company to use. Thank you, Freedom Towing

I've used Freedom Towing twice now and have nothing but exceptional customer service and dependably. Thank you to the excellent staff!

Freedom Towing was prompt, professional, and respectful of my time and vehicle while part of an auto accident cleanup a couple weeks ago. Worked quickly with the auto insurance claim team, thank you!

Excellent customer service. Kind, friendly staff. Definitely will use again. Brian was very helpful. Thank you!!!

Best tow company in Southern Illinois. My car broke down on the way to work. Called Freedom Towing and they came all the way up past Willisville picked up my car and brought it home. Excellent customer service and price. They will always get my business and support.

Dale is amazing... I would not be able to get back home two hours away without Dale. He went above and beyond. I am so grateful.

I have had my vehicle towed several times in recent years but never by a company like this one. These guys had a steel cable snap and it caused the car to roll into my camper. Thank God the man running it wasn't hurt. The owner and another employee were here within 15 minutes to ascess the situation. They realigned my camper, fixed the scissor jacks and even aired up a flat tire on it lol. They towed my car safely even without the flatbed. The owner and the employees are a great bunch of guys. If you need a vehicle towed these are the guys to do it. ♥️

Freedom towing saved a panicked mom free of charge! My van locked with my four month old in it, it was running with ac on but I still was obviously was losing it. The 911 operator called them for me and they got to us fast, got it unlocked very quickly and even consoled me while doing it. I will recommend them over and over again and go to them anytime I need a tow!

'lil J is the best! A few days ago, I was parked at Goodwill in Carbondale, locked my keys in my van. He got me back in my van & explained the process of needing to let the "bp cuff" release 1st to avoid a bend in the door. This man is genius! THEN SAME DAY, another guy at freedom towed me from 127, when my transmission went out. Forever grateful to these men!! Freedom is literally THE BEST!

I had a flat tire and Dale came and was so helpful getting my flat tire off and putting on my spare and making sure my van was safe to drive back home until I am able to take it in for repair. I am beyond grateful! Excellent service!

My daughter had her keys locked in the car, it was super hot outside, we received a call a few minutes after I contacted my insurance. Jason did let us know that he was on his way, I did appreciate the quick service Little Jason! I absolutely recommend your service to everyone! If there would be more than 5 stars you would get every single one⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐👍🙂🙏

Little Jay is the man! Wonderful customer service from this guy. I locked my keys into my car and he quickly made sure to call to let me know an ETA, cared enough to make sure I would be somewhere safe from the heat and was all around super friendly and personable. Saved my day! Thank you!

Honestly best towing company out there my boyfriend and I had a flat tire no one was able to help us fix it everyone said we would have to get it towed all the way back to Tennessee (4 hour drive) Richard was the only one who gave us a better easier solution which involved no towing stayed and told us he wasn’t going to give up on us called in reinforcements to help 😂 and turned a 1500 towing job (from someone else) into a 60 dollar tire lock removal job. Affordable ,dedicated, and respectful establishment Richard deserves a big raise

Great Experience with FREEDOM Towing from Carbondale, Illinois. With a short wait time --a very courteous and knowledgeable driver, "Little Jay", knew to to manuver a tricky hilltop driveway and placed my truck precisely where I wanted it.

I’m an Automotive student at SIU. Got a job at a car dealership in town and needed to haul my toolbox there from the airport. The guys at Freedom were able to tow my box there in a timely manner and got it there with not even a scratch on it. Highly recommend!

So many great things to say! Dale was awesome. He came to town my van but was able to jump my battery. He took his time and tested batteries for me. Put in some coolant and got my van running right! He was funny and very personable. Exceptional service! 20/10 would highly recommend

Amazing experience. They were quick efficient and the owner made the experience top tier with his knowledge. Thank you so much for helping me get my car home from 2 hours away. And on top of that, they came right after another company refused the job.

I contacted my insurance agency for roadside service. They set it up and gave me an estimated wait time of 45 to 75 minutes. The Tow truck was there in less than 10 minutes from the time of my dispatch notification. The Driver was very personable, communicative, and insightful. His name was Lucas Rains. Highly recommend this service and driver. I would give 10 stars if I could.

After being lied to by Sheltons towing about them not being able to remove our vehicle from a lot when we had the keys and permission to move it, as we were waiting Sheltons came to tow another vehicle out of the lot after telling they could not help us. So we called Freedom towing and they came and hooked us up faster than the other guy and we were on our way! Highly recommend!!!

I have used many tow companies around here before. This company was by far the fastest and cheapest, and also the nicest. Our tow truck driver Dale was great made the experience as least painful as possible and super nice and helpful. I would recommend this company over any of the other tow truck companies down here in southern Illinois.

Normally I see tow companies as soulless blood suckers, but these guys are different. They're not trying to get rich off other people's misery. They have nice equipment, nice people and they are fairly priced. Larry's quoted me $150+ mileage and these guys were half that. Great service, good price and on time. Can't ask for more than that. Pay cash and save a couple bucks. Thank you fellas!

Woke up to a flat tire on Christmas morning... Merry Christmas to us! Used our Roadside assistance who dispatched Freedom Towing. Expected an hour + wait, but it couldn't have been more than 20-30 mins before the driver showed up and had our spare on with NASCAR Pit crew speed! I didn't catch his name, but he was amazing and we couldn't be more grateful for him taking time out of his Christmas morning to assist us!! Thank you Freedom Towing, may you all have a blessed new Year!!

I hit a deer and had to be towed. Freedom Towing absolutely amazing. Said he had to get dressed and would be right there and he was. We were so cold. He helped us into the truck and let us warm up and wait for our ride. Price was more than fair. We were towed 32 miles. I had called our home town towing. Freedom Towing was 200$ cheaper. Unbelievable. I had been staying at the hospital with my grandson and money was tight. I am so blessed and thankful for Freedom Towing. Thank you again!

I had a great experience with Freedom Towing today! My problem was solved by Dale, a professional employee with extensive knowledge. Saved me hundreds of dollars and I didn’t even have to leave town or be towed like I initially thought! Thanks for the impeccable service Dale! I’ll be sure to recommend to others!

I had a great experience with Freedom Towing. They had a quick response time to my emergency call. The team was professional and respectful. They had fair pricing and didn’t have any hidden fees that other towing companies charge. I would recommend this company and would use them again.

Some friendly advice, tow guy.. don’t park your tow truck backwards in a turnabout that is clearly marked as a no parking zone by yellow paint on all the curbs just so you can go inside & annoy the employees of the business. Continue using unprofessional methods & you will continue to be reported to the city of Carbondale. If enough complaint reports are made then the state (ICC) will revoke your license to tow. Stop acting like you’re an authority figure & just be a professional.