NAPA Auto Parts - Gilman Auto Parts in
Gilman (IL)

The store owner, Nate was willing to go out of his way to help me.

I didn't get any names but I wanna thank all the guys that was there today 2/06/24 really helpful and kind I'm a trucker and I broke down at the truck stop with no ride, they brought the parts to me and help me get back on the road, thanks again guys

To let everybody know that the website says 530 but they close at 5

got screwed out of the parts I desperately need because their website says they close at 5:30. but their doors are locked at 5.

Great service and nice helpful people! They had what we needed.

Do you enjoy bad service? If you like being pushed to the side by an employee when someone he likes better comes in, then this is your place! Was there today and in the middle of being helped, the employee told us he was going to help a customer that just walked in. Good job NAPA! I'll take my business elsewhere.

Called on a Friday, late afternoon, to inquire about current inventory of Aluma trailers. They happened to have exactly what I had been searching all over for and at the best price I had come across. Called first thing Saturday morning to verify it was still there and upon confirmation made the hour journey down. As a bonus, when I arrived I found out they also sell and service Ferris mowers. I have had fits with my two local dealers and general disinterest and lack of knowledge. I met with Bill Kraft and quickly learned that he was incredibly knowledgeable about both the mowers and the trailers. His approachable demeanor pretty much sealed the deal on both the trailer and my future parts and service needs for my mower, despite the fact that they are 3 times the distance of my closest dealer. Bonus points to the way he handled an issue with the state registration website and had my temporary plate in the mail to me on the next business day. Highly recommend!

It could have more stars if it opened when they say. Hard to accomplish work if you can’t get parts and materials. Guess I’ll go to the next town.

Expensive but professional staff and well stocked.

Nice clean store manager helpful and polite

Awesome great friendly service, and

Had issues with my van. They were super quick to test my alternator. Great store.

Nicest staff very helpful...

Great staff great people always willing to help you out with the most trivial thing you're working on and very knowledgeable in their field if they cannot find the answer for you they'll refer you to someone who can

They didn't have the part I needed but they went to the next town and picked it up and brought it back these guys rock

Amazing service and polite!

Never disappointed when i walk in this establishment.

Always good place when needed

Good auto parts store and Stihl dealer. They also rent a few smaller machines, like stump grinder, edger, etc

Great people to deal with. Always go the extra mile to help you.

Stopped to find repair parts..DIDN'T STOCK OR HAVE THEM IN CATALOG.

They were nice enough to let this tired driver park and go to sleep in there parking lot. Thank you.

Always top notch service

Bill and staff will do whatever they can to help a customer

Too many ventures within the same store, but still got the part I required

Very helpful. My first time there

Jack was great to work with. I highly recommend these guys for parts or trailers!