Amazing service and great people to talk too! Dave helped me get my car out of a ditch and made the process less stressful and was so kind! Great company and great people!
I was hit end of september and brought my car in early October. Absolutely no updates unless I called them, each time was a new lie. First my car is in painting and will be ready next wednesday. I call the next tues and find out that no it’s not being painted cuz they don’t have a fender to paint. Actually, they don’t have any parts for my car at all. I ask for a timeframe cuz at this point insurance isn’t covering my rental anymore and it’s been nearly a month in the shop with no progress. “we can’t give you any timeframe, it is what it is.” I had to start chasing parts. I needed a fender, hubcap, tire, chrome piece around my wheel, sidelight and a decal. Now yes, my fender was difficult to find, but there is NO reason why they couldnt have all the other parts IN HAND when i brought them the fender. (The other parts were not hard to find at all) So I found them the fender, hubcap, and tire and it’s been 6 weeks at this point. Still, they do not have the other parts or any timeframe. Dave said “i don’t have enough time for the cars on my lot, let alone one that’s 40yrs old.” If that’s the case, then why accept me at all? They also destroyed the tire we bought and insisted I needed to replace all my tires cuz they should be 15inches. Yet my rims are 14in, the hubcap and the tire is 14in. Since they are so inept, had to take my car on the donut to discount tire and they could easy put that 14in tire on my 14in rims. At this point, 7 weeks out and only progress is you painted the fender I found. And the paint job is horrendous! It’s bubbled! I could’ve done better with a spray can. They also glued my trim piece back on at an angle!! This shop will tell you “oh it’ll be ready on X day” and when you go to get it, it won’t! It will sit for months with excuses. So, I took it from the shop and have to complete work elsewhere. What a waste of time, money and effort. Completely unprofessional and doesn’t really seem to care about getting the job done quickly or accurately.
I had a terrible experience with this business. They did a great job on repair. Office management is a joke. Was never able to get in touch with the office manager plus they lost the insurance payment. Had to stop insurance check and reissue. Plus they gave me grief about getting my car back. Thanks to shop manager I did get my car back. Why didn’t office manager ‘contact insurance company for payment?? Insurance company approved payment. They sent check well in advance. Where is that check??????
Beyond helpful, and run by great people. Dave was incredibly helpful in a small and unexpected emergency today. I recommend Minooka Collision to everyone
Seriously wouldn’t take my car anywhere else. Happened to be there at the right time and place to get my daughter’s car fixed. We were able to have a quick turnaround. Highly recommend!
I highly recommend this place to everyone!!! Dave came and unlocked my car door once. He also fixed a car that I hit with a very reasonable price.They are quickly responsive to your needs and deliver professional service all the time.The office person is helpful and nice.
I arrived 8:15 and left at 9:00am to pick up a car that had been paid for in advance. I was told no pick up after hours when the have a sign that says $50 after hours pick up. They have $45 a day parking, yesterday and today $90. Could of saved me time and made an extra $5 allowing me to pickup after hours. Thanks for the experience!
Our vehicle broke down on the I-80 on our way to the races. We called and they had us at the repair shop within a half hour. Even suggested a rental company that would come and get us. Excellent service at reasonable price.
Dave is top notch, he was there to help me with a flat on the side of the road. Got there quick and explained everything to me from start to finish. He exaplained everything he was doing and made sure I was okay with it. The price I was quoted was the price I paid.
I was out of town visiting family when I had a run in w a gas pump. I went there in person to assess the damage and they couldn’t have been nicer and made me feel at ease that nothing was seriously wrong but cosmetic and living out of state could not leave it but they still spent time w me and explained the process of getting it done when I got home. Even made me feel better doing a stupid thing. Thank you, gentlemen.
I have used Minooka Collision Center multiple times for my family’s vehicles. They are friendly, costs are competetive, they don’t pressure potential costumers, and their work is professional. I highly recommend you let them quote your next auto repair need.
They've helped me out twice now. I totaled one car and they were awesome about towing and getting rid of the car. The second time, I was in a hit and run and my entire door was caved in. Not only did they do fantastic work, they gave me a really great price too.
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