What clients say about Repair's Unlimited Inc in Smithfield (IL)
Repairs Unlimited has my vehicle as I type this. I left it with them 15Jan26 to have the timing chain replaced.
Called them two weeks ago to see if they could help me. They told me I could drop my vehicle off the following week.
I have to drive 30 minutes to get to them, so the day before I was told to bring it in, I called to make sure we were still good to go - we were not. They said it would better for them if I waited another week to bring the vehicle in. 1st red flag.
Finally, two weeks later, I schedule someone to follow me out there to drive me home and we leave to drop off my vehicle.
Drop off was smooth, aside from their parking lot looking like a junk yard. I drove around the entire building trying to figure out where to leave my vehicle or where to enter the building.
I was told they’d check out the vehicle and call me that evening (last night) to let me know what was going on and what the plan was - that never happened.
Just got off the phone with them. The man who answered the phone had no answers for me about what was going on with my car or even if anyone had even looked at it yet. He said “he couldn’t find anyone who would know” and said hed hope to know more later today.
Frankly, I’m very concerned I’ve made a huge mistake giving them my business.
Once our business is complete, I’ll come back and update this review.
I hope I’m wrong.
Repairs Unlimited has been my go-to for all of my vehicle needs, and they’ve consistently delivered excellent service every time. Whether it’s routine maintenance or more serious repairs, they’ve always been professional, reliable, and honest. It’s hard to find a shop you can fully trust, but these guys make it easy. I truly appreciate their dedication. Highly recommend to anyone needing quality auto repairs done right!
Do very minimal work for too much money. I just recently had my car worked on by a different mechanic and seen the exhaust work they had done on my car. It had huge unfinished weld marks and they welded over different things. Also they lie about people. Telling their other customers lies about other people. The 3 bosses are very rude to their employees, if they're not related to them. Wouldn't recommend them, not to mention the building and parking lot is very messy and hard to get around. The lifts there are very dangerous for the employees and customer cars!
Lied about the timeline twice. Kept my only work truck for 75 days to do a head gasket replacement. Poor customer service. Zero updates with progress. Vehicle returned to me with low coolant. Coolant was so rust colored and chunky another shop had to flush the system three times to clean it out and told me it was actually water and not coolant that was replaced by this shop. The inside of the office looks like an episode of hoarders, and the outside is a haphazardly parked used car graveyard around 100% of the building. Maybe they used to be good but i wont go back even if these head gaskets fail. Garbage
Had my center link, tie rods, hubs and a few other things replaced and the parts that were in the truck look exactly the same from old parts. My steering stabilizer bolt was just sitting in its place with the nut on the bolt half way screwed on. Not the first time I’ve heard of this issue of them not replacing parts. I refuse to bring it back as they tell me to every time I call in I can’t ever get a straight answer on anything.
This is the place to be! These guys will get whatever your car needs. From tires, alignment, oil change, replacing parts, etc
They have got you covered.
Very friendly group of mechanics very honest excellent pricing will give you a quote upfront so there’s no big surprises when you come there to pay highly recommend this group of mechanics cannot say enough good about them
These guys are honest, talented mechanics. They've worked on our Chevys and Mazdas, and their pricing is extremely fair. We can't recommend them highly enough!
Gave Repairs Unlimited my 2006 Ford F-150 to check out after three other people told me three different ideas of what could be the problem. Curtis Baughman of Repairs Unlimited checked it out and found the problem and fixed it. Very reasonable and excellent work. Appreciate the guys at Repairs Unlimited. Thanks guys.
I've used their services many times on at least three different vehicles. They're always honest, fair, and they explain exactly what they've done or what is needed.
Most recently I had to have some repair done because I hit a dead animal. They assessed the situation and explained to me exactly what the problem was and what they did to correct it. I was expecting a huge bill but they just charged me for the couple of hours it took them to repair it and the couple of dollars worth of parts they already had on hand. The car is back to 100% again.
My whole family has had vehicles serviced at repairs unlimited for many years. As their name claims, they are capable of repairing everything from tractors and lawn mowers to imports and hybrids. they have always been honest, competent, affordable, resourceful, and timely. they communicate different options well, from the necessity of repairs to choices of parts (new/junkyard/etc). whether you want to string along an old car or keep a new one in top shape, they're a great choice.
