Wed 11/26 - they send the wrong tow truck. 3-4 hours later it arrived to my mechanic with no keys. Manager was supposed to “go find” them and take them herself. Never did.
Thur - no calls.
Fri - no calls after me calling and insisting for an update.
Saturday- No calls. We had to take our spear keys so they can work on the car.
Today is 12/11/2025. After multiple calls and messages left with different staff requesting a call back. NO CALLS BACK! I even texted the one manager who did called back last week with all my details, again no call back regarding my keys or refund.
And all I am asking is for the tow truck fee back, so I can replace those keys that also need programming.
Do not pay ahead of time until the service is complete. If they don’t agree, look for something else. Just don’t bother.
The first guy who I originally gave the keys to mentioned that a car caught fire after they sent the wrong tow truck because “it was an all wheel drive.”
Feeling of frustration is an understatement!
Update: today I talked to one more manager who was supposed to call me by 5pm. 8:36pm and nothing yet.
This business demonstrates highly questionable ethics and appears to operate more like a predatory enterprise than a legitimate service provider. Following a traffic accident, they charged an outrageous $600 for less than 24 hours of vehicle impoundment—an excessive and exploitative fee by any standard.
Staff members, including someone named “Gigi,” were unable to provide a clear explanation or itemized invoice. Communication was poor, and the attitude was unprofessional and dismissive. The entire operation feels intentionally confusing and deliberately abusive toward vulnerable customers in distress.
This business should be immediately reviewed by the Better Business Bureau and other regulatory authorities. Their practices are opaque, aggressive, and completely out of step with fair customer service.
Avoid this place at all costs. Speak out against unethical businesses that exploit people during emergencies. Consumers deserve transparency, decency, and accountability—not this kind of mafia-style extortion
I never leave reviews because normally I attribute bad service to someone having a bad day. However, whoever is the person that is answering the phone has got fix their attitude problem. Hung up on me twice. The towing guy was nice. He had to ask for my number so the receipt could be sent. But I didn’t get a receipt so I called to ask if I could have it. She lied and said it was sent twice and I asked if she had the right phone number. And then all the sudden it was actually sent and she hung up.
Great representative of Golf & Busse Towing. Prompt (called and said he’d be there in 15 min and he was) This was a 10PM brake down. Night shift Driver was Friendly, & professional (took extra care loading our antique Mercedes onto flat bed) we appreciate the GREAT SERVICE Highly recommend Golf & Busse
How does this company exist they make up whatever amount of money to charge people. They towed my car and charged 525 then they said 475 then changed it back to 495 and they didnt pay me for the extra because they dont have "cash" on them.
You do not want any cooperation with this company. I repeat, you do not want any cooperation with this company. My box truck was towed in broad daylight in front of a plaza that was open, but that is not the main issue. The problem is that the day after I picked up the truck, I noticed that the last two tires on the truck had been changed. My old tires were in excellent condition, while the new tires they replaced were in terrible shape, and they could have jeopardized my safety. When I called them and explained that I had old, worn-out tires on the truck, they gave me a short, rude explanation that I left the truck for ten hours. First, the truck wasn’t left for ten hours, and second, how could they possibly know exactly how many hours my truck was parked in front of the plaza? Most importantly, the plaza is located across from the police station, and it was a very active area during the day with a large number of cars coming and going constantly. All of this is happening in a very quiet part of Chicago.
Furthermore, my truck weighs 9 tons, and carrying out the replacement of old tires with new ones is a process that requires a hydraulic lift and a drill. Later, I went to a mechanic because I had to change the tires myself to avoid risking my life on the road, and the mechanic told me that the tires had been changed recently. Not only that, but he also noticed that two of the tires were of different sizes.
This is clearly a scam, where someone took the truck to a professional who did the work quickly but not carefully, as the tire replacement is very obvious. In conclusion, this is an organized crime operation.
This people charge you gas fee and then on top of that a towing fee, admin fee and trust me! There’s more! This place is a scam! I mean gas fee? Really? This is your job! Gas is your COGS! They said no one was there to explain the fee! They charged us more than the police station charged. I will make it my personal mission to end their malpractice.
Kayla was so awesome she was truly an amazing person she was helpful and I appreciate her understanding. Her customer service was a blessing and she was soo nice throughout the process of me getting my car
Reached out 5 times in 4 days to get a contract written up to tow unauthorized vehicles from our yard. 3 different people, different stories. Texts, promises that contract is sent. THEY DO NOT CARE. Apparently business must be good. They lie to keep you from looking for a more reliable towing company. First impression is key, and these guys suck.
Great team. I was broke down 3 hours away from home with a truck trailer and car on it. These people not only gave me a great deal, but all of the drivers and managers were supernice and friendly. Which made for a quick ride home being able to have cool people to work with, super happy and would recommend to everyone!
Quick and courteous. Called this company and got an answer from a nice lady. Gave them my location and she said she’s familiar with the area. The truck came Within minutes. Thank you for your service.
Have worked with Golf and Busse Towing in the past on several occasions now. Professional, knowledgeable, and extremely reliable. Would call again and I highly recommend their services.
I am very happy with the service I received. I called short notice and asked if they could meet me at a certain time and they showed up on time! The tow driver was super nice and listened to my concerns and helped me get my dead car on his bed. He was very patient and I would gladly go through them again. The cost is a little pricy but I’m happy my car got to the auto shop safely.
Excellent professional service from beginning to end. He was kind courteous and knew what he was doing. His KW was running perfectly unfortunately ours was towed to dealership second time in a week. Thank God Golf and Busse had our backs.
Was hired to tow my toolbox and trusted they were professionals, however once the toolbox was delivered and dropped off found the hutch was severely bowed in causing difficulty to open the lid. This toolbox is my livelihood and cost me thousands to purchase. The driver should have known not to strap it down extremely tight in the middle where there wasn’t much support but knowingly did so anyway. He also very clearly stated to me and two other witnesses that he messed up. Then told me if I can’t fix it to call them. I have been attempting to contact them and just get ignored. Nelson the owner refuses to reach out to me to get this resolved, the manager Pete just likes to ignore people and not respond. Even after I sent over all the documentation and pictures they asked for. Then they proceeded to pretty much tell me I’m a liar. Overall for a professional towing company I wouldn’t recommend. Business and owner seems shady.
Very shady company that does not stand behind their service and is willing to let their customers leave their property to crash or god forbid even get killed on the road. They dropped my motorcycle while under their possession, causing obvious damage to critical parts - handle bar, forks, tires, subframe. They actually let me leave and ride home with an unsafe bike that could've gotten me or others injured or killed. Picked up at night when it was dark, noticed CLEAR damage the next morning when it was light outside. Tried to contact someone in charge for weeks, finally got to me denying any liability. They claimed they took pictures before the tow for said liability. Dont where else on the road you could find dirt that would stick to one side of the tires li ke that, im sure any forensic team can match it to their property as there is a dirt lot in the back. Asked to review their photos with mine and conveniently hid behind the "Thanksgiving weekend being too busy" excuse. I understand that no company wants to give away money if it doesnt have have to, its a business thats fine. But mistakes happen and being unwilling to rectify them is where I take issue. Looking into options for a lawyer if they continue to deny this.
I recommend them 10/10! They were able to help me so quickly. My car got stranded and they got there in less than 8 minutes. Quick and efficient! Definitely recommend them.
Very certified with the professional service received tonight when my Merchandise SUV broke down, they were so quick to rescue me. They deserve 10 stars ⭐
We're from the South Side and we're visiting family in DuPage, when our far stalled and wouldn't restart. On recommendation from a retired mechanic friend, we called for Ambassador in Orland Park. While it was difficult to hear the dispatcher on the other end, and spending a very long time on hold (busy night, I suppose), we did speak directly with the tow truck driver Julio who was very polite, efficient, and had no issues with accommodating our dog who was traveling with us. Keeping the business card in event of another possible emergency.
After finishing my job in West Chicago late at night my vehicle had a breakdown & I was hauling a trailer. No other towing service was available in the area except for Golf & Busse Towing. This was one of the best experiences I've had with any service in general, this is because of Joe for being efficient, quick and for making it on time. I can't be more greatful for his help. Highly recommend.
We had a horrible experience with them recently where they Wrongly towed my husband’s car at our apartment complex. They said there was no sticker in the car which was incorrect because he did have one. We have been living there for 5 years and one morning they just towed the car. Also the pictures that they took of the car before they towed it CLEARLY SHOWS THE STICKER IN THE WINDOW. Even after we told them that, they refused to give us the car and they kept giving us so many excuses. They wrongly towed the car and they still wanted us to pay to get the car back. The lady we talked to on the phone was extremely rude and didn’t want to hear anything that we said. There are many cars that park in our lot on the weekend who don’t even live there but yet they want to tow the ONE car that actually has a sticker and they live there. After reading some reviews it looks like they have towed many cars from apartment complex buildings for no reason. This place needs to be shut down!! They are just scamming people out of money and a horrible establishment. I am honestly thinking of suing. There license needs to be taken away.
This review is specifically for their driver Joe. He was kind and helpful. I appreciated his kindness during a terrible time for me. Of course having to go the company after a terrible accident was not fun or a good time. Joe, however took the time, was patient, and a calm presence. He’s good people.
I’ve been in a target parking lot waiting for a friend, and I got to watch these guys at work. There’s a big old FedEx box truck that had the box fall off the flatbed at a weird angle. These guys got it put back on top with no problem. I didn’t use this company myself but damn just by watching, you know they’re good at their job.
Stay away from these crooks. Their tow driver incorrectly hooked up my car and it bent both tie rods, causing $900 of damage and a new alignment. They refuse to even open up an investigation and continue this cat and mouse game of who's the actual manager. I've been lied to multiple times and they refuse to take accountability or even objectively review the evidence of the issue. If you ever get a police ordered-tow (as I did), make sure it's not Golf & Busse. I hope the owner reads this and decides to make it right by me - and I'll also give you the web of lies I've documented from your daytime office manager.
Update - they “closed” the “investigation” and, shocker, are assuming no responsibility. It was a joke of an investigation. They never got pictures of my proof nor spoke with the mechanic to get their evidence. Absolute crooks.
A tow will cost approximately $217.00 and an additional $40.00 a day for storage fees. If you were towed at the request of law enforcement, there could possibly be additional charges to pay at the police station in upwards of $500.
While driving down the road, my electrical system just stopped. Pulled into a side street. My battery had run out of power. So I called Golf & Busse Towing. The operator was friendly and told me someone would be there in 15 minutes. During the 15 minute wait, a Sheriff pulled up because the people in the neighborhood were worried about someone just sitting in front of there houses for 2hrs (I was waiting on another Tow Company that I called previously). The Sheriff asks me if I needed help because he could call a tow truck. He then said (without me saying anything) that they like to call Golf & Busse Towing. As I'm finishing the conversation with the Sherrif, Golf & Busse Towing arrived. No issues whatsoever. Kudos to the Tow Operator, very attentative to the vehicle. Oh..Kudos to the Sheriff too. Both were very friendly and Job/Task focused. Note: The first towing company that I called was from an ad on my iphone. They never showed up 2hrs later. Tried calling and kept getting put on hold. When I finally got through I cancelled. Lesson from this: Stay away from Jonnys/Priority towing. Call Golf & Busse Towing first and it won't come across like a learning experience.
Tow driver was great! Lady on phone was very rude. Eric was quick, efficient and very nice/understanding. Nina…… the woman who answers the phone… she, on the other hand, threatened the police on me for my card declining when someone told me the amount was $100 less than what they were trying to charge me. I immediately fixed the situation and look at that… my card went thru and I paid the driver. This all happened within 5 minutes and she threatened the police over to my residence. Ridiculous. And hostile. Very unprofessional. Maybe be a bit more accurate with the cost before you tell someone and charge them something different. Besides that I’m happy with my tow driver and the job he did. I really appreciate him :)
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