This rating is based on customer reviews, inventory size, pricing, and service quality
Arcola Automotive in Arcola, IL scores 94/100, with reviews overwhelmingly positive. Customers highlight professional, trustworthy service from Jose and Nino, fair pricing, honest diagnostics that avoid unnecessary work, and quick help—on-the-spot tire repairs, next-day fixes, and considerate follow-ups for travelers. Friendly staff and clear communication stand out. A notable complaint cites a missed appointment/no-show, suggesting scheduling can occasionally slip. Limited info on inventory variety, yard organization, or ease of finding parts.
What clients say about Arcola Automotive in Arcola (IL)
Our Family of 4 plus 3 dogs and a boat limped into Arcola Automotive off the interstate. We knew something was wrong as we lost pickup with the engine. Nino was very helpful, provided a diagnostic review and gave us his expert opinion. We successfully made it home, took our vehicle to our local automotive shop where they confirmed exactly what Nino advised. Nino saved us a very expensive tow and provided his expert opinion to give us peace of mind for the journey home - just had to drive under 60 and back roads but made it. Thanks Nino.
Awesome Arcola Automotive!! Broke down with a bad wheel bearing on Fathers Day and they had us out by noon the following day :) They even texted us 6 hours later to make sure our trip was going well! Thank you!
Only been here fifty times in the past couple years. Never had one problem. Only place around that will tell you when something needs fixed. Saved $1000+ on fixing my old car. Had a rusted frame told me to get rid of it. Anywhere else would have just fixed the other problems and sent me on my way. Not here!!!
I had made a 10:00am appointment for today,the day before with this place to get a little work done on my car like a tire patch and a few other things,I had been sure to arrive at the time of my auto appointment about 10 minutes early and nobody was their so I had waited around for about 30 minutes before calling them to ask if they were just running a little bit late or something like that and nobody answered the phone so I just leftI plan to get the work done on my car somewhere else,for the simple reason if they can’t even show up on time for the auto appointment we had made a day earlier then should I really trust this place to do quality work on my car?
