Central Parts Warehouse in
Tinley Park (IL)

Horrible customer service!! No system in place for order tracking, 2 rude ladies answering phones. Ordered part 3 weeks ago kept getting run around never ordering from here again

Big scam!! Extremely poor customer service, BUYERS BEWARE!!!!! I ordered parts weeks ago from this website and it did not say on the website before I spent my money on this scam that they have to order the parts from the manufacturer first as this company keeps zero stock on any parts and they said it could take up to 7 to 10 days to receive the item from the manufacturer for them to be able to ship to me. Well, here we are almost 3 weeks later, no parts in my hands, no tracking number, customer service wont answer AT ALL, and they wont respond to your emails at all either.. I cant even get my order refunded and I am beyond angry that they have manged to scam $488.00 from me. Please take this is a warning....

Well I cant speak on these other "lower star" reviews, but my experience with these folks has been amazing. Just recently found them online, and now have completely rebuilt the drive train on my SaltDogg. Thank you guys for everything! Happy Holidays!!

0 customer support. cant even get a hold of them or response to an email. They ship using NON DUTY PAID option and don't inform you anywhere, so your bill is going to have an extra couple hundred dollars when your done. Ordered my item over a month ago, was told shipping would be roughly 7-10 business days. They didn't even get it out of their warehouse until then.

So thankful that everyone is so helpful to look up diagrams and find the parts that we need and then get them ready. Same day for pick up could not do our job without you guys keeping us operating and on the road. The entire team is so helpful and professional thank you guys so much.

Where do I start I called for two days and phone cut you off after holding for almost, 20 minutes. Then I finally got someone not only she was unprofessional answering phone with food in her mouth but was rushing me as she stated she was hungry. Wow then we purchased a very expensive piece and trying to get it reinstall she was no help not even compassionate about trying to help. I guess they are nice until they get your money. We will be taking out other 6 trucks somewhere else as they are not professional and don't provide services to help customers i can understand if they don't provide that service but I guess it could be related better.

Ordered new wiring harness, both truck-side and spreader-side, for our Fisher Polycaster 1.5, due to our old harness having a lot of corrosion. Go on multiple websites, see that CPW has the parts I need at a good price, and everything shows as in stock. It's January, we have a snowstorm coming up, so I pay the extra $200 for expedited shipping. Only to get an email the next day telling me they need to order not one, not two, but EVERY SINGLE ONE of the items that I ordered from Fisher. They did not have a single one of the items I ordered in stock, in spite of every single one of them showing as in stock at the time I ordered them. Had I known they didn't have the items in stock, I could have just ordered them from my local Fisher dealer and probably gotten them as quickly or quicker. Two stars because they at least offered to refund my expedited shipping when it turned out the parts were backordered, which is appreciated. But showing parts as in-stock when they're clearly not is an absolutely brutal move in the plow parts business (the email telling me everything was backordered having a meme about "there's no crying in plow parts" absolutely did NOT help my mood, especially 3 days out from a snowstorm that I ended up having to pay a contractor to deal with).

Great customer care staff! I needed to change some items on a last minute order and Jeannette originally emailed me that my order was shipping the following day because when I placed my online order it was after hours. I called and talked to her and she was able to modify my order before it shipped! My next question I had for her was regarding a snow dog/ air flo wiring harness. She researched and went above and beyond to give me several options that would work!! She even emailed me several pictures of harnesses that could work with some modifications! The most professional, caring, and efficient customer service I have ever experienced with any online accessory company! Keep up the great work!

Absolutely horrible parts staff. Do not want to help other than what their catalog says. I have a Blizzard plow and tried explaining that the undercarriage mounts don't change by plow model, only the plowbox part # does to adapt plow to the undercarriage of the truck. They were totally unwilling to help and basically said I didn't know what I was talking about. I went on to the blizzard powersearch and double checked. The undercarriage part number does not change per plow chosen, only the plowbox part number. The may respond but i am telling you that the Blizzard undercarriage part number does not change per plow. So why don't you learn how to be a good customer support agent and do your job correctly. All i was asking for was a crossover part number to give you $900 worth of my business. Wish I could turn down those kinds of jobs. Thanks for nothing Heather.

We order a $12,000 salt spreader for medium size truck. We call numerous times to assure parts needed to have unit run . Day of delivery they find out parts are sold separately. I wouldn't trust Mary or this company for your snow needs.

I had them install the truck side mount and wiring on a new truck...I drove up from Nashville to have the work done. I recommend CPW to install ANY item they sell or service. I was extremely happy with the service I received and the positive attention given when things went a little side ways due to my mistake in ordering the plow mount. They resolved the issue as any professional Tradesman would, and completed the job on time. Great job installation team, and service counter team for the great experience 👏 👍🏽 I'll definitely make the 8hr drive whenever I need to. Thank you again Jess Ingram

Very good service if it were. The slightly more personalized treatment would be much better. Many of us who are new to the snow pushing business would benefit from recommendations or extras to make improvements to our equipment.

I bought some LED plow lights. And they had a harness for a western 11 pin. Everything was hooked up right. Lights didn't work. I called them. They said they would test a set and exchange with me. I never heard back from them. I never received new ones. Poor customer service. I will deal with different parts outlets. They charge high for shipping. Central parts isn't worth the expense or headache!!!!

Unfortunately the plow parts we ordered didn’t actually fit our plow. The company resent another set that was cheaper than the set we ordered. This set also did not fit. Pictures were sent to the company they stated it must be a manufacture error. My husband had to drill the part to force it to work. After literally hours on the phones, bills sent to the house for the second wrong product sent by the company, they only refunded $12 and stated everything was all set. They tried to help but did not actually seem to have the parts to fit the plow as advertised at the buyers expense and time.

Great people, very knowledgeable. Really good / fair pricing on parts & service. Have come through every time I needed them. Highly recommend them!

Worst company I have dealt with. Purchased a leer cap and it was installed this year. I have been back 5 times as the cap always leaked. The back window holders do not hold the window up and it now smells like mold. They are completely unresponsive at this point. I have called, left voice messages and emailed with no response in two months now. ZERO stars.

Sent me a Meyers A-frame when I ordered a buyers A-frame then when I sent pics they told me that was not a-frame they sent. Has refused to replace with correct part. It took me a year to email them but no response and was another year before I got an answer. customer service will not response!

These guys blew me off after saying they could help which left me hanging just before snow season. They had me complete detailed paperwork and provide extensive specifications for some custom cylinders they said they could make. I never heard back and attempted to contact them multiple times with no reply. I lost several weeks trying to deal with them. Good luck if you need customer service.

Will never buy from these guys again!!! Got wrapped into a lease to own scam with their finance companies ( quick spark & timepaymemt)) so I clicked the financing link because we were in the 4th snowiest month on record and 1st all time Feb. I was in the middle of 4 total financing loans. This one being one of them the other 3 were normal as they usually are. Other 3 are for different equipment and companies. But I just signed and went cause I was going none stop for the whole month. Only reason why I went with the load for the Salter was to keep money in the company account for break downs or anything that comes along our way.. the plan was to pay it off before the first month which I went to pay it off and it went from being a $3695.00 loan to $6300.00 in less than 30 days. Long story short ILL NEVER BE SHOPPING WITH ANYONE OF THESE SCAMMERS AGAIN.. central parts is just as guilty having a scam option like this to fock their customers.. oh if I want to return the un used Salter still in package its $4300.00.. This Monday I'm going to the attorney general of Minnesota as everything said financing tell the last second

Outstanding service. Funny Memes and fast shipping. When I need parts for my plow, this is the place to go to. Ordered a set of Pro Wings, got to my house in two days. Can’t wait to instal, thanks again guys. 🤘🏼

I ordered a small solenoid, great price, free shipping, Until later when I get a phone call asking me to spend another $50 for shipping or spend another $30 to qualify for free shipping ( but not overnight), plus my invoice shows free shipping too. "The website is to blame, they can't control the website"?? If you go their about us page they use words like "...sophisticating our computer and order fulfillment systems..." or "...Our latest endeavor is our new website built on the hottest technology ..." FAIL. .Then they tell me that they don't have the part,so it wont be next day anyways. They talk about honesty as a "CORE values" Ha I wouldn't want their values. BAIT & SWITCH, FAKE ADVERTISING. kinda like FAKE NEWS. Not an honest company.

i called the number to WJN enterprises with central parts warehouse cause I called to check on my return just to make sure they got it back so they could refund the company i ordered from to refund me and i spoke with Mary and she was absolutely rude the entire time on the phone very snotty to me and terrible customer service. i will be making a complaint with executive office too. she shouldnt have a job speaking to a customer that way.

Great to do business with. Has most parts in stock. Only confusing part is website price is different compared to over the phone price compared to what is said in person at the store. Best to order your spare parts ahead of the winter season, otherwise you'll be waiting a week or two for major components.

Drives me nuts when you break an important part on a plow, go to the website. Place order to be rushed out in a hurry. Then find out 3 days later that the part is backordered and will take much longer. And still get charged for expedited shipping. Is it that hard to put a label on the item on the website that says "backordered" before you purchase?. kind of like every other website in this world. Thanks for your unprofessionalism and screwing with my business. It's taken me 15 years to build my client base and takes one screw up from a crappy supplier to destroy it. Thanks central parts.

I ordered an extension cable for a western 6 pin I ordered it on Friday evening my order was shipped Monday and I received it Wednesday morning in my hands. The price was actually cheaper than I expected too! I'm very satisfied.

I just got off the phone after ordering a part from your company for the first time and I felt I needed to write this about the person who helped me place the order. This company has a winner. Tim Helac, is by far, the best person I have dealt with over the phone, when placing an order. He was helpful, kind, etc.... If this was my company, I would make him employee of the year. I have found we are fast in contacting others to complain about people, but complementing people just doesn't happen like it should. So please, thank him again and pat him on the back from me.

Communication with this company at best..is horrible. I wanted a snow plow/salt spreader package estimate which they priced over the phone. However, I had to call several times to get the estimate emailed to me. I run a landscape company and have to have a paper trail when making purchases. What business doesn't? After making the purchase I could never get a straight answer when the items would be available and then be shipped. I ordered this in late Oct and now it's Nov 24th and I still don't have these items. I had to call several times just to get a tracking number so I could locate my shipment. I was told 2-3 days and I would have the plow. A week later..still don't have it. If you don't mind giving a company your credit card info and hoping that you'll get your stuff, have virtually no contact, and no idea when your stuff will show, then this is your company. I suggest looking elsewhere for your plow equipment. By far the worst on-line ordering experience I have ever had to deal with.