What clients say about Town and Country Motors in Steger (IL)
Hello! I felt I need to make a review when I came to check the vehicles.
Many of the vehicles here have check engine lights, significant rust underneath, and other mechanical issues. When concerns are raised, the owner will respond, but often minimizes the problems, making them seem minor or normal.
The sales staff are polite, but “as is” doesn’t excuse serious issues. Buyers should be extremely cautious and get a thorough inspection before purchasing. Bring a mechanic and a diagnostic scanner as one coworker who bought a car here was dismissed with “your cheap scanner”, which shows the owner’s ego and approach to customer concerns.
Overall, the dealership seems to prioritize making a sale over honesty about the condition of the cars.
I’m new to the area and am used to the slick talking, insufferably cliche sales techniques of the city. I went in there and felt it was about as honest as you can possibly ask for. Was impressed by their entire relaxed and friendly approach.
Had a wonderful experience with Mike, Eddie and Mike Jr. They went above and beyond to take care of us. They were friendly, understanding, and genuine. There was no B.S. included. This was my second time buying a vehicle at Town & Country. I definitely recommend this establishment to anyone whose interested in purchasing a vehicle. I will also be back myself.
P.S. Please don't believe everything you read. Find out for yourself.
I purchased my SUV from them a little over 2 years ago. At the time, the vehicle needed repairs to be operational, which they did. I did what anyone looking to buy a used car should do…check the car fax and have a mechanic look at it. It needed a little bit of work, but it was reasonable in price and I wanted something that would be good in the winter. I’ve been keeping up on oil changes and maintenance and I’ve had no major issues for 2 years.
Just last month my power steering went out. I took it to a few places for estimates and was told it was the power steering column, mine is electric so it would be over $2k to repair. Upon further research, found that this is a common issue for this vehicle and it should have been included in a recall suit against the company but for some reason this particular year model was left out.
I decided to take a chance and reach out to where I bought it from to see if they could help bc $2k right now just isn’t in my budget. To my surprise Mike went out of his way to help fix my vehicle at a fraction of the cost. I know eventually I will need to replace it with a new part, but this is a life saver for the time being. I wasn’t expecting any sort of help, especially after 2 years of having the vehicle and an “as is”warranty. Mike really went above and beyond to help me. Great guys Mike and Eddie. Thank you both so very much!!
WARNING! Do not purchase from here. Lemons and scams. There is less than a 10% chance that you will purchase a reliable vehicle. The owner does not let you express your concerns, instead speaks over you to try and throw you off, as any con person would do, they rush you through the process.
Do your research and if they do not have 4.5 stars or higher and current good reviews, then I advise you not to purchase from a business such as this one here.
Greatest People in the business. I never had any problems with them. Always honest and promising. I highly recommend Town and Country. No lemons! Real Winners🚗🏎🛻🚚🩼🚌🚐🏍
He was upset I didn't know why.We went to look a car he yelled.wat You want?.he has that manner. Whit others .. what's happening to Mike.. what's wrong whit You Bro?
This os a small lot with a few cars that can be good if you have cash in hand and some amount of car knowledge. Most are just fine but older vehicles. Haven’t purchased one there yet, but would consider it.
I took a vehicle there on consignment as I was tod that he would sell the vehicle on my behalf with a small handling fee. After 5 months and nearly 7,000 miles later, went and took my vehicle back. The owner denied using the vehicle for any purpose other than to test drive it but I had recorded the mileage prior to dropping off the vehicle.
Beware of this used car lot .
Have been dealing with Mike for a couple of years, these are used cars and not under a warranty,as is. But Mike has always been fair . When a problem comes up he has always let us bring the car back in and tried to fix even though was sold as is.
Only giving one star because there is no negative stars option.
⚠️ Buyer Beware!!!⚠️
My husband and I got a used van from Town and Country. We were told our title would be in the mail within a couple of weeks..... One month later no title! When we went to the BMV to try and get it registered and plated, we were told that Town and Country title jumped and that we couldn't get the car registered in our name because it wasn't Town and Country's vehicle to sell. 😡
I just reported them to the BBB!
And will be getting this issue settled in court if need be.
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