AutoZone W Golf Rd in Schaumburg, IL is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Schaumburg, IL or call us at (847) 519-1707.
Hours not specified
What clients say about AutoZone Auto Parts in Schaumburg (IL)
Awesome customer service and kind people. Jeffrey was super helpful and informative. Helped me with free testing and get the right battery replacement.
I bought tail light for my trailer....
Didnt work...
They won do refund because it was installed....
NOT COMING BACK
Hugo is not a man for this position......
Thank You
Exceptional Service at AutoZone – Schaumburg Location
I visited the AutoZone in Schaumburg on May 13, 2025, to replace a front headlight bulb. Manager Louis provided outstanding customer service—he was not only eager to assist but also went above and beyond by identifying an issue with my connector and helping me address it on the spot.
His professionalism, knowledge, and willingness to help made a potentially frustrating situation quick and stress-free. Kudos to Louis and sincere thanks for the excellent support!
Excellent service by the lady, who changed my car battery. Initially, I forgot to ask for battery test, but I asked later on; Still she did it patiently without complaining. Appreciate that.
Very professional and did everything very quickly. Highly recommended to go to this place. Thank you.
This place is not friendly at all. I went in to get an air cleaner replacement and stood in front of the register. The lady who works there didn't even acknowledge my presence. She was too busy chatting with another worker who was working at the back. I'm glad I found a self serve register to take care of business. I will never come back to this store. They don't appreciate their customers.
With my life being so busy it's better late than never to express my customer experience at this location. Amy customer service skills are second to none. her knowledge, her breakdown,her willingness to help and her professionalism was phenomenal!!! I had no clue but, by the time I got done with Amy sharing information I was confident in my purchase. Amy should teach a class she is so amazing thank you Amy one satisfied customer!!! I had to call the location to make sure that I was on the right website. I spoke with Dan who was very professional in answering the phone and giving me Clarity to my question. On a scale from 1-10 I give a 20
2/2025 5* Lucio helped me immensely. Got the right part and even helped put it in for me. My headlight works great now! Thanks Lucio. I really appreciate it. I will be back to store as often as I need parts.
Alex at AutoZone on golf road in Schaumburg he was so polite he came out to my car and put my license plate on my car and I've been to other AutoZone's and all of the other kids have excuses for not coming out and doing stuff on my car such as wipers other small items to do on my vehicle none of them such as streamwood or Hanover Park came out to help me with my vehicle Alex was the only one who came out to help me. He definitely deserves some recognition and I will continue to go to your Schaumburg store and not your streamwood or your Hanover Park stores
I had a burnt out headlight on my elantra and went to get it replaced here. I had asked to borrow a few simple tools which they lent me, and I was able to replace the bulb no issues. However, I could not get the assembly back in to save my life, and I asked one of the associates for help. They were able to assist me and popped the headlight back in, which I greatly appreciate. Unfortunatly I forgot to ask their name!
Wayne was super nice & helped me with a problem that I was having with my car.
He quickly found the solution and so did another nice employee there.They seem to be very knowledgeable, and I would highly recommend coming to this location.Thanks
Sold me a Napa battery in 2022 of course me not being a battery expert thought I bought a duralast gold and now the battery is shot I came to test it test bad they said they will replace then started to say it's not their battery and I swapped the sticker I said where can I even get the stickers to print out like planting me as a scammer when they are the ones who scammed me I have over 32 warranties with AutoZone and today they have lost my business forever
The managers there are kids that think they know things but just started the job 6 months ago crazy
An African American guy with one arm sold me the battery in 2022 and they can check the camera and see I am not lieing it's crazy what the world has turned into
0/5 stars this company scams and steals your money just go to Napa or advance auto parts prices are way better there.
I went to Auto Zone in need of a new battery. Alejandra went above and beyond in testing my battery and replacing it for me. She was very knowledgeable and kind. Thank you Alejandra!
Update:
If I could give 6 stars I would. I had such a weird and obscure problem and yet one of the employees (I believe "Wayne") took some time to help me fix my battery post using a strange trick he knew. He deserves a raise. This place never fails me!
[Original Review]:
The people here are always nice and ready to help. This store has been incredibly useful for me, especially with the hours and selection of items. I wanted to change my own oil and it had the oil, it had car ramps, it had a Honda OEM filter, it had the pan, it had literally everything I needed. They provide free diagnostics for check engine and free battery inspections too. They also take used oil. Such a convenient and awesome place! Saved money here too since we were able to get parts that were way cheaper than what the mechanics had. Saved us literally a thousand bucks.
This auto zone is terrible! Went in to buy oil and a filter last night the girl and guy working wouldn’t move from behind the counter to show me where the product was that I need to buy and the store was completely empty. When I brought back the wrong thing and asked if they could show me which one I needed all they said was its back there. They were more concerned with what the girl needed to get her mom for dinner after their shift. Hopefully management reads this and has a discussion with them. I’ve gone to many different auto zones with great service and this place is not one of them.
I recently went to this store to get replacement bulbs for my license plate. Francisco L. assisted me at the counter and kindly offered to install the bulbs for me. I was pleasantly surprised and grateful since I didn't know how to do it myself. Despite the chilly weather, Francisco professionally replaced the bulbs and didn't charge me extra. Thanks to Francisco's excellent service, I'm now a loyal customer of AutoZone.
Appreciate having such a great staff member like Francisco!
Thank you Dario and Manager Hugo for your help and service you gave me. Addressed all my issues and went above and beyond to help me. I recommend this location to everyone! Especially the help from these gentleman. Well done
This encompasses two visits. The 3 stars is for the first. The second visit, you don't have enough stars. I got a battery 1 year ago. Recently I had to jump somebody, and noticed a vast amount of corrosion. I thought it strange fie a sealed cell battery. Friday, it died. I got a jump and went back.to.the store on Saturday. The man helping
me was of no help. Yes, I had a 3 year warranty, yes, the battery
was a year old. It's the cable that is bad. So he shows the person he's training how to do a terrible job of cleaning the corro
sion. After that, just a load test. Never offered a new battery, never really let me talk. And he was training a woman? Yeah, training her for failure.
It died Monday night as I pulled into the garage. Jumped again, back to autozone tuesday. What a difference. The man listened, looked at the receipt, checked the computer and asked if wanted a new one. He replaced the battery, cleaned and cleaned some more and got the positive connectort clean. Then he sealed it. It's people like him that make me keep coming back. An exemplary employee
My mother in law recently went to this autozone on a busy Saturday January 27th. She is clueless when it comes to anything automotive wise and Dario went above and beyond the call of duty to help her with her car. She was very pleased and beyond grateful. Dario treated her like family. She would go back there just because of him. Please give that man a raise!!
The guy who helped me was very helpful. Didn't get his name but he went out of his way to make sure I got the right item and even put it on! Will return in the future for other things for my car.
I was looking for some sand paper and was able to find some sanding sponges! They are prefect for the project I need to work on. The sales associate even was able offer other options that could work for what I was doing. It’s great that auto zone staffs people who really are car people and know there stuff!
The staff at this AutoZone really try their best to help you out with any auto issues you are having. They take their time and have a good work culture. I was assisted by a very polite and hardworking part-time/seasonal staff member named Jimmy and he did his best and then some to help me with a headlight replacement.
Got the 4Runner a new pair of windshield wipers. Good customer service, especially Devin and the manager on duty. Appreciate the good deal and quick service. Would definitely recommend.
The staff here is unprofessional. I came in looking for a simple item and I stayed in the area for quite some time. No one came to see if I needed help. There were 3 people behind the counter “chilling” in deep conversation while the other one was out smoking cigarettes. I took my business elsewhere.
My son and I recently went into the store and needed quite a bit of help. Neither of us really knew what we were doing. Brian went above and beyond to help us get everything we need and even helped install a few things while also guiding my son how to do it on his own. It was an awesome experience and we are so thankful for him!
I had 2 battery issues today ,,,, brought 1 in for check and had to have someone check my current battery in my car.... store was busy but James did the job and was very friendly and nice ... Auto zone is lucky to have him as an employee... he went the extra mile to install our battery and troubleshoot the 2nd one...called us back and resolved the issue.. great Job ! also Joan at that location was great as well !! will be back and these 2 employees should be commended !!
Website
