Bought a Battery in October 2005 and it died in December 2025. This store has NO process except to take your money. I spoke to each employee and the manager, with no resolution. The manager denies conversations with his employees not wanting to provide service for the defective battery. Batteries Plus from others has had common complaints about poor product quality (batteries failing early), difficult warranty claims, inconsistent service, and issues with phone/device repairs damaging electronics or causing software problems, while positive reviews often praise quick service, lifetime warranties on some items (like key fobs), and helpful staff, highlighting that experiences vary greatly by store location and staff. I cannot stress enough to stay from this store. Spend the additional cost and make your purchase from Home Depot.
I was asked to contact Frank which I tried with no response. My problem has been open since mid December with no response from the Schaumburg store. Especially since they still have my battery.
I have spoken to the corporate office a number of times, and the last conversation was providing with an email.
I sent an email providing my contact information and still no one from Batteries Plus has contacted me.
I still have a case opened with the BBB updating them on lack of response from Batteries Plus. Maybe, something will happen with their assistance.
I have NEVER had a experience as this with retailer not responding or standing behind their product.
Ryan at Batteries Plus was amazing. He programmed my car key super fast and did an excellent job. Other places quoted me $140+ for the same service, but here it was only around $90. Everybody was professional, efficient, and made the whole process quick and hassle-free. Highly recommend asking for Ryan if you need key programming or battery services.
Good selection but overpriced (~$15 for 2x 9v batteries). Also they handed me the wrong receipt and to buy batteries I needed to give them name and phone number. That said, lesson learned and won’t be back.
Do not shop at this Batteries Plus store. They do not honor their 12-month warranty or work with you whatsoever. I got a deep cycle battery for my Basement Watchdog system which was giving false battery alarms. I needed to get a different battery model. They do not work with you on exchanging it or anything.
Also an employee here told me I never have to add distilled water to a maintenance accessible battery. This is false. Obviously if it's got the 6 caps there, you have to fill them with distilled water when they are running low. I tried to correct him a few times but he was insistant that you never add water to them.
Also, the store manager was rude and does not know how to communicate with customers. He definitely does not know how to run this place.
The positive: The guys at your Schaumburg and Elgin, IL locations did an excellent job in helping me getting the correct battery for my sled.
The negative: Two stars are for the crappy, incorrect website. Battery shows up with positive post opposite what the website shows which is wrong for the sled. Also, the Duracell option is too wide and will not fit sled. Much time was wasted to get the correct battery. I hope the battery starts better in cold weather than the accuracy of your website.
Brought my iPhone and have my battery replaced and they broke the screen. They replaced the screen replaced the battery but didn’t reprogram it. I had to do the reprogramming myself by calling them asking them how to do it that was 2 1/2 hours I had to wait and the battery lasted about a month don’t go there. Don’t waste your time
Came in with my iPhone charging port not working. I had tried all the normal things at home and could not fix it. Ryan fixed it in 5 minutes. Great service.
If I could give zero stars I would. I wasn’t satisfied with the service after buying a car battery. I never left the store I was in my car taking to my dad. Turns out he found a car battery better price and they were willing to install it for me free of charge at autozone. I went back inside the store to return the car battery I had bought. The store manager was trying to tell me they don’t sell the car battery I had bought from them few minutes ago. Tried calling me a liar also telling me my dad might of switched the batteries…. Like what? I told the manager without losing my cool that I never left the store how is that possible? Store manager definitely looked racist.
I needed to get my broken car key repaired or replaced at a fair price, and I was really impressed by how quickly everything was done! The service was fast, professional, and reasonably priced. Definitely a great experience – I’ll be coming back if I ever need help again. Highly recommend!
Just stopped in to get my daughter’s phone’s charging port fixed. They did it in about five minutes and charged $6. Fast, affordable and friendly - highly recommend!
Went to Schaumburg location after purchasing auto battery online. Was able to make an appointment for free installation. Great staff at this location. Knowledgeable and helpful and friendly!
Store was busy. Ehaden took his time with each customer and didn’t rush. You can tell he really cares about his customers. Great customer service! Thank you Ehaden.
When all other retailers either are out of stock or don’t carry the battery we needed, Batteries Plus had plenty of them not to mention 2 name brands and their own brand too! Small store next to Crumbl’s and Panda Express in the strip mall. They greeted us when we walked in and helped us locate the battery we so desperately needed for our garage door Q app. Prices we found are better than the big box retailers and service and help was excellent.
Professional, knowledgeable staff. Appreciate their troubleshooting the issues I've had with electronic devices. They care and will not push you to buy products if it's not needed! Definitely recommend Batteries Plus!
Was very pleased with my pickup experience. Was in and out with what I needed in a very timely manner in the morning before going to work. The employee that helped me was very nice as well. Would definitely buy from here again.
Each visit I have made to BatteriesPlus has consistently been a pleasant, successful battery replacement experience. In regards to my most recent visit, Patrick took great care of me. Patrick was very personable, knowledgeable, fast, efficient, and customer service oriented. My Original Defense siren was a bit challenging and he succeeded with completing the task. Well done Patrick! Again, thank you for the great service!
I easily found the deep cycle marine battery with the right specifications for a backup sump pump online and arranged for pickup at the store. Very competitive price, and available same day. Store personnel loaded the new battery into my car and removed the old one for deposit. While there I asked about watch battery replacement. Best price I found for a replacement and completed in 5 minutes.
In a world filled with 'Look at me!' and selfies galore, this store, and the young man running the front counter, was an unexpected surprise. The check-in process was fast, the information given was pertinent, and most important, the service was given with a smile. Cudos to that employee, he's one of the good guys!
Batteries + in Schaumburg, IL had the Duracell deep cycle battery that I required in stock. I was able to order online and pick up in store thereby saving 10%, using a discount code provided on their ordering web page. I brought the old battery with me, when I went to the store and was able to exchange it to get an immediate refund for the core charge. The staff was informed and helpful and carried the new 60 lb battery to my car.
They don't honor their warranty on batteries. Had a sales person test a batteries in front of me they tested bad. Supposedly the manager on duty had to retest because she couldn't issue me replacement without his approval. He goes in the back says they are not testing what they are supposed to and gives me story that something killed then blah blah no replacement. Even though i have warranty on them. This was the first time I ever bought anything here and last time. I spent $700.00 dollars for 4 batteries. Biggest mistake ever
Great service they went above and beyond.. fixed my old key that had a broken metal piece in it to start my disabled vehicle to get the car there and they swapped it out immediately…. Thanks Illya and Rick….
The rep over the phone was able to cross check my options and took the time to thoroughly research my options. Once at the store every thing went smooth and they explained everything very clearly. I was impressed with the quality of service.
Fernando was great at helping me with getting a duplicate car key made. He explained the process and called another store when he didn't have my key fob in stock. He programmed the duplicate key for me and it works great. Excellent service, thank you Fernando.
Unfortunately, Google doesn't let me rate them zero stars...they don't deserve any! BUYER BEWARE- DO NOT SHOP HERE ! I went to do a return at this location and because I had fraud on my credit card and their policy according to the store manger is that the refund has to go on the EXACT card that was used, they wouldn't issue a refund. The credit card company cancelled my card , I don't even have it! I offered to just spend the $$ in the store and they refused to allow that as well. I called Corporate and they contacted the owner who after some time told them that someone would be calling from the store to issue my refund. It's been over a Month and I still don't have a refund. I have made 4 calls, 1 to the store and 3 to Corporate and they just keep putting me off and tell me that "they are looking into it." The owner nor Corporate care at all one bit about their customers. I have given them ample opportunity to handle my return and I hesitated to post here because I wanted them to resolve the situation but I am convinced that they aren't even competent enough to figure it out. Corporate has no idea what the franchise stores are doing and clearly the franchisee is an absentee owner who doesn't resolve customer issues. I get it, everyone is short staffed and it is difficult right now...I have been more than patient with them but am over it at this point. I will also be contacting the BBB since I have been lied to and denied a refund that I am entitled to.
Update: 11/7/21. I did finally receive the refund that I was due. It is a shame that I had to put a bad Google review to finally get the attention of Corporate/Owner since my repeated calls resulted in no resolution.
The customer service was excellent. I went in a week ago to get my battery replaced on my cell phone. I was told it was best to make an appointment on line and receive $10 off my visit (which I did). I brought my phone in after the appointment was made and Mike was extremely helpful. He couldn't find me in the system but after a few moments I was found. He was helpful as I told him I was not a techy type person. I returned later and picked up my phone and the gentleman who replaced the battery was also personable.
Website
