This place has a great vibe that blends friendliness and competence. Their commitment to exceed expectations begins with the first call to make an appointment, continues in the execution of the work order, and ends with a quality job well done.
I am a few years late to write this, but these lovely folks were life savers! The day before a cross-country move with a haul trailer, I needed to replace my hitch. No one was able to help until we came to Master Hitch! They saved the day in a pinch and made sure we were all set to hit the road!
Master Hitch is kinda like Cheers...everyone will know your name and you'll feel right at home. Every employee, from Susie answering the phones to the owner, manager, and technicians, is personable, knowledgeable, and hilarious! Felt like I was leaving family by the time I walked out. Oh, and they'll teach you loads, too!
These guys are great!
I went in for a tow hitch installation and while I waited, I listened to the way they treat customers. So smart, so professional and caring about their individual experience. I would come back to them for all related business.
Just had a trailer hitch installed on a 2024 GMC Acadia. Chris and his team did great work fair pricing fast service. Would recommend to family and friends.
I had a hitch installed on my Suv by Master Hitch. I was in and out in no time. They are super friendly, right to the point and super professional. I highly recommend this company!
I went here to get a Draw-Tite hitch on my GTI (for a bike rack), and I couldn't be happier with the service. Honestly, the hitch looks like it came from the factory. The ordering process was easy, the install process was fast, and the price was great. I would absolutely return here to get a hitch put on another car.
A couple of years ago they installed a new BOSS plow and did a great job. I was passing by today and remembered I needed a poly blade for my new concrete parking lot. They had one in stock! The owner and I'm guessing his son the new owner told me the tricks to install it myself. Did it myself in under an hour! Took longer to find my tools!! Highly recommend this biz.
Spectacular! Tom is the owner (I think) and there's Scott behind the counter. Both great guys! SUPER KNOWLEDGEABLE. I brought in my BMW X5 for a hitch installation and they had me taken care of in less than 2 hours and Tom walked me outside for a full wiring demonstration. Definitely would come back. Thanks guys
Everyone here is so nice and so well informed/experience. I came in and they were able to resolve the wiring harness and trailer brake control within 1 hour on my f350. Reasonably priced as well. Will be definitely coming back here for all future trailer solutions. Thanks guys!
Great service! We were leaving for vacation when the boat trailer lights crapped out. They fit us into their schedule and we were back on the road in 90 minutes. They’ve done quite a bit of work for us in the past. Highly recommend them!!
We needed our Toyota Highlander setup to attach to our RV, and Master Hitch got us in on short notice and performed the necessary work in one work day. They were very respectful and friendly and informative.
They are easy to get to and very close to a great donut shop, Spunky Dunkers.
Even with an extremely busy schedule, my vehicle had a hitch installed same day as my appointment and communication was phenomenal. Would definitely recommend over any local hitch insulation expert.
Fantastic place. Family owned and run. They are honest and hard working. Treated me fantastically. I got a hitch and bike rack installed on my BMW 328. Not the easiest car to work on. Took just over an hour. Great price and service for both the hitch and Thule bike rack. Thank you Master Hitch team. I will highly recommend you to everyone!
Master Hitch Inc in Palatine offers the following services: Trailer supply store. You can check with them or contact us—we also offer free vehicle towing, instant quotes, and expert advice on finding the correct parts so you can save money and get exactly what you need with minimal effort.
Master Hitch Inc are located in Palatine, and the exact address is listed above on this page. Our regular business hours are 8:00 AM - 5:00 PM, but we can arrange appointments outside normal hours upon request. For your convenience, you can also use the Get Directions feature or request on-site service.
Yes, Master Hitch Inc in Palatine buys vehicles in any condition — from fully functional to damaged or non-running. You can contact them by phone or us via the online form on our website, specifying the make, model, and year of manufacture of your vehicle. We’ll make you an offer, schedule a pickup, and in most cases, our tow truck can arrive the same day with cash or instant payment.
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