7:30:00 AM - 5:00 PM
7:30:00 AM - 5:00 PM
7:30:00 AM - 5:00 PM
7:30:00 AM - 5:00 PM
7:30:00 AM - 5:00 PM
Closed
Closed
Same Day Service Available
Price Quote Guaranteed
Top Dollar Paid for Your Vehicle!
Working Time and Location
Quality, Experience and Dedication
Stephens Automotive located in Palatine, Illinois is dedicated to giving our customers the best quality parts, repairs and customer service.
We operate on the belief that honesty and integrity are more important to our customers than discount pricing and half fixes.
We are a full service automotive repair facility in Palatine, Illinois that specializes in quality, honest repairs of domestic and foreign vehicles. Our ASE trained technicians join owner Joe Stephens in taking a very serious, committed approach toward customer satisfaction and getting the job done right the first time. If your vehicle needs servicing, please give us a visit.
Monday
7:30:00 AM - 5:00 PM
Tuesday
7:30:00 AM - 5:00 PM
Wednesday
7:30:00 AM - 5:00 PM
Thursday
7:30:00 AM - 5:00 PM
Friday
7:30:00 AM - 5:00 PM
Saturday
Closed
Sunday
Closed
What clients say about Stephens Automotive, Inc in Palatine (IL)
Really professional and friendly group. They are great to work with. I’ve brought my cars in several times and they did a great job. My Buick was deemed irreparable by a local Buick dealership and Stephens repaired it for way less than I expected. It’s my favorite car and they made it perfect again.
I had an urgent issue with another car and they accommodated me at the last minute. I was very pressed for time and they empathized and helped me out.
I recommend them 110%! Best shop in the area!
You rarely see a perfect 500+ 5-star reviews for ANY business so naturally I was a little sus
But it’s well deserved %. I didn’t feel even slightly ripped off like i do with most places.
I have a big road trip coming up and they really put me at peace of mind. Very knowledgeable and extremely friendly. I will definitely be coming back here for my car needs in the future.
Amazing amazing service!!! Highly recommend. Chris was so sweet, so knowledgeable, and made me feel extremely comfortable in trusting them with my car. He told me exactly what needed to be done. I not only just got my oil change here, but also my brakes and flushed my transmission fluid. Not to mention, I came in on a busy Monday morning and he was able to take care of me. I appreciate them so much and they have earned a lifelong customer. Thank y’all so much!!
The friendly folks at Stephens Automotive thoroughly diagnosed and repaired my truck restoring my confidence to keep driving it for years into the future. They are very knowledgeable, professional, and kept me informed along the way. It’s great to have a good local repair shop you can trust.
Chris was so great and informative about my car. Went in for a tire repair but he noticed my shock absorbers were leaking (and I had just been to the dealership for a major tuneup). Got them replaced and what a noticeable difference in my drive. I highly recommend them for their expertise, honesty, and fair prices.
I just had a wonderful experience at Stephen automotive in Palatine. I own a handicap vehicle for my son in which I transport him in. I looked at many places to try to get some repairs done on the vehicle and it was very difficult to find someone my son reached out on Facebook and someone recommended Steve automotive here in Palatine and I gotta tell you was the best thing that could ever happen. They took care of our vehicle fixed what needed to be repaired but not only that they were very professional they were very knowledgeable. The owner Joe is absolutely wonderful And a young man by the name of Chris really put this mom‘s fears to ease. I highly recommend them. They’re in Palatine and they’re called Stefan automotive and such a short time they became family because of all the wonderful things that they told me and how they answered all my questions and their kindness and professionalism. Please give them a chance to check out your vehicle. I highly recommend them.
Had a great experience at Stephen’s Auto. Eric was incredibly helpful—knowledgeable, patient, and went above and beyond to make sure my vehicle was taken care of. I really appreciated his clear communication and honest advice. Highly recommend!
Stephens Automotive is the place to go if you are looking for expert reliable, and honest service. We have been taking our vehicles there for many years and we have never been dissapointed. The customer service is great also. We wouldn't consider taking our vehicles anywhere else. Highly recommend!
Stephens is hands down the best automotive repair facility in and around the Palatine area.
We’ve been taking our vehicles there for years from little minor repairs to some pretty big jobs. Chris, the Service Advisor, is always prompt, courteous, and straightforward when it comes to communication about what our vehicle needs. There’s never any BS or hidden fees! The owner is also very involved with his customers to make certain every customer is satisfied and happy with their experience! To us, that says A LOT!
If you need your vehicle repaired, Stephens is the place to go!!
Stephens, and Chris really helped me out in a bind and very quickly. My daughters KIA had gotten broken into - an attempted car theft in Chicago - and in 2 days these guys fixed everything. Glass replaced, parts ordered and put back together like nothing ever happened. It's a beautiful thing. Plus they fit in an oil change on top of it. Thank you Stephens! The work you did was awesome!
I've searched many years for a auto repair shop that didn't disappoint in some way or another. A shop that was fair in pricing , knew their craft and communicated what needed to be done and what could wait. A shop that welcomed you and the business you were bringing in and didn't treat you like just another number in line. After doing my homework by reading others reviews and hoping for the best I brought my Jeep Cherokee into Stephens Automotive and man they didn't disappoint and went beyond any expectations. Starting with my initial phone call with Chris, showed me the importance they placed on earning my business. Chris didn't want me to waste my time and didn't want to inconvenience me when they told me to wait couple days before I brought my Jeep in so they can repair it that day instead of it sitting on their lot for a few days until they can work on it. They called me to inform me of the repairs needed and told me the cost which was fair ,competitive and which stayed as quoted and didn't change for any reason . They also told me what to watch out for but didn't need repairing right away. I truly appreciate that honesty. Quality work and treated well at a fair cost. I believe I found my repair shop. Thanks Chris, thanks Stephens Automotive
It’s almost like i should crash my car just to get serviced again at Stephan’s automotive ..
KNOCK ON WOOD * *
Really, these guys are great! Super efficient, knowledgeable, caring, and hard working men!! I knew i was in great hands. Got my car back sooner than i expected. All the guys are amazing. Chris was very informative and professional. Made sure to call with details and keep me in the loop. Well done really great shop here
First off I called a few months back about having them look at it and I believe it was Chris who I spoke to and I had a real sense of honesty on the phone… fast forward months later….. I Brought my truck to Stephens Automotive and talked with Chris about issue I was having since it was my first time coming here. And off the bat I felt like my truck was in good hands he told me the issue and looked over the whole truck found other issues that weren’t mentioned even at the dealer didn’t notice.. so long story short Chris and his team were awesome I got my truck back as promised and Chris communicated with me about the status on my truck. So I will be back and will recommend all my family and friends to have their vehicle serviced here… I’m glad
I finally found an honest shop that does quality work. So thank you guys you did an outstanding job keep up the good work.
Everyone was so incredibly helpful and kind. They were able to rush getting my car done on a really busy weekend and I can’t recommend them highly enough. Will definitely be back!
My check engine light came on and then went off. I was told that I would fail my emissions test by autozone. So I took my car to Stephen's and they were so helpful! They ran a full emissions testing cycle on it and found out that I would NOT fail my emissions test. They did this all for free! Very nice and friendly staff. Thank you for your help!
I have been in the auto industry for many years and i have not seen or experinced a better shop then stephens sutomotive. The customer service was excellent and the repairs performed we exceptional. I have no fears with this shop.. If you are looking to get something repaired or replaced go see Joe and the crew. I promise you will not regret it
Stephen’s automotive took care of my issue quick and painless, they did a great job. I will be taking my car here from now on for all my automotive needs.
I have been going to Stephen’s Automotive when my Jeep Wrangler requires service for 25 years now and have always been very satisfied with their Honesty, Friendliness and Services. Always feel a sense of relief when hearing of others complain about their experiences from other repair shops. Never crossed my mind to find a service shop closer to my home. Highly recommend
Fantastic service everytime. They explain everything easy enough, even break down what they think you should do right away and what could wait till down the road. I appreciate that they do that instead of making everything sound dire. Highly recommend!!
Afraid of taking my classic BMW back to the "stealership" when an intense and mysterious vibration developed, I opted to take it to Stephens Automotive. The technicians at Stephens not only work fast, reliably, and professionally, but are also very personable. When finished with my repairs the technician took the time to show me exactly what part had failed, how, and explained the affect it had on my car in words anyone could understand. I knew exactly what I was paying for and that's the kind of service I'm happy to pay for. With my complete satisfaction, Stephens Automotive has secured my business from here on out.
Always helpful whether a small issue or a big one.
Stephens Automotive Service has rescued me in the past offering towing, a ride and a loaner as well as fixing the problem. Recently, the housing on my passenger side mirror got knocked off. They told me just to drop by and they would snap on the replacement. I use my vehicle for work, so it was wonderful to have that easy fix and get back on the road. Jeff and all who work there are very nice and easy to work with.
Exceptionally helpful.
I had an unexpected problem with my vehicle, which I use for work. Jeff was very helpful organizing all the parts of getting my vehicle towed, picking me up, and helping with alternate transportation. Shortly after my initial call, a gentleman came by and was able to jump my vehicle so I could drive it. Jeff calmly accepted the change in what I needed. I drove to their location and they were able to confirm that the only issue was the battery, but also found another issue which they fixed on the same day. They did provide a loaner, even on such short notice. Everyone I dealt with was well informed about my particular situation, friendly and professional. I will be returning for future service needs.
I took my Scion tC here for the first time and they took care of my car so well! Chris and his team are amazing and they have very reasonable prices as well! I’d recommend this place to anyone! I’ll definitely be coming back here!
My Dad has been going to Stephen’s for years. I live in the city and still drive up here to get any work done. Extremely knowledgeable and trustworthy team working here. With the issue I had I had nothing but full transparency with what’s being done and how much it would cost. Great place to take your vehicle. Even though I live 25 miles away I’ll still be coming back.
We have been going to Stephens Automotive since moving to Palatine 15 years ago. They do excellent work, and they do not try to sell us on services we do not need. They have our loyalty. I highly recommend them.
After my first experience meeting with Joe, the owner of Stephens Automotive in Palatine, I would absolutely and without a doubt, highly recommend them to anyone.
To anyone who is in need of a highly qualified, truly honest, friendly, caring, and more than fair auto repair center, this is definitely the place to go.
My experience with my 2001 Toyota Rav4 with only 78,000 original miles on it was that I got in and started it one day, drove about a block and without warning the head gasket blew. I've never experienced this ever in my 50 plus years of driving. I called Stephens Automotive for a tow and inspection to see how severe the damage was. Joe Stephens came out himself for the tow. He told me he'll have a mechanic take a look and assured me he'll minimize the cost by doing just what's needed to determine whether or not the engine was still viable.
To my surprise that's exactly what they did. I was expecting a jacked up cost for the inspection alone, but was especially concerned about all the labor that was involved with this type of job.
They could've easily taken advantage of me, but they were upfront every step of the way, giving me all my options, and advising me with their expertise, not wanting me to keep throwing money into a car that was not worth saving. I truly appreciated this.
I know this review is quite lengthy, but when somebody does right by me, they deserve a wordy review that's full of praise.
Thanks again Stephens Automotive!
Jim D
#satisfiedcustomer
They’re always extremely helpful and informative! They’re quick to diagnose the problem and explain what work needs to be done clearly, even to someone like myself who doesn’t know much about cars at all. This is my go-to place for any issues with my car. I would highly recommend them for any work needed!
Needed to find a new reliable shop on Colfax and certainly found one. Very honest and reputable family business that will explain the details in common language. Chris made sure to address what’s really important when it comes to your vehicle.. I will be a return customer and will surely recommend to others.
I've taken my car to Stephens a few times now, and I probably won't go anywhere else as long as I'm in the area. They've been more honest with me than other repair shops, and after I recently had several repairs done by them over a couple of sessions, they patched my noisy exhaust at no extra cost. They're fair, and they do good work, quickly.
A good place to take your vehicle for repair. From automobiles to vans and buses, they repair. Friendly service and reasonable. They look like a small place, but they’re not small by any means. They have eight bays to handle lots of vehicles. Again, beside autos they work on school buses, small bus type vehicles, and vans. Tap on the thumbs up below before you leave.
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