Official towing in
Oak Lawn (IL)

If I could give 0 stars I would. My insurance providers assigned this towing company to tow my vehicle. They gave me a 2 hour estimate. I waited until the tracker said they were arriving. THEY DID NOT ARRIVE. They dodged my insurance's calls and when they finally answered they said they couldn't tow in the area I was at. After canceling the trip with them they call me trying to get me to pay them SO DISGUSTING and A WASTE OF TIME HORRIBLE

I CANNOT reccomend these guys enough!! Z saw me stranded on the side of the road and beat the other tow i had dispatched, he was very clear and conceise about what needed to happen and very very helpful! He took me to their shop and even offered to find me another ride to my destination 1000000/10 would use them for any towing needs i ever have in the future.

Official Towing of Oak Lawn is the best towing service there is. On Friday night February 16th around 10:00 PM, my car broke down in Forest Park across the street from the Walmart on Roosevelt & Desplaines. My engine shut off while I was driving due to my 3rd cylinder failing to compress; my car died in the middle of the road. I was trying to get road side assistance via my insurance but I couldn’t get through to a representative or towing service. After half an hour of sitting in a cold car while people are driving like maniacs around me (someone even hit my side mirror not even 10 minutes into parking) , a tow truck from Official Towing was exiting the Walmart and he saw us on the side of the road. He quickly put on his lights and drove over to us, talked to us and offered to give us a tow to a repair shop. He told us to sit in his truck while he gets everything situated so we could warm up. He recommended an auto repair shop in Cicero that is only 1 mile away from our home so the walk home wouldn’t be too bad. He drove us to my bank which was somewhat out of the way so we could pay him a very reasonable price. He made friendly conversation with us and recommended a restaurant that we passed by! He even called his boss to let him know that he would be late for his next assignment because he’s giving us roadside assistance; essentially, he made it very clear that we were a priority. I will make sure that I always utilize Official Towing anytime that I need a tow, and I will recommend them to anyone that needs assistance. I will forever be grateful for the help that they provided.

l my car used towing service today with this company but the work that he done for me was so amazing, he help , he understand, he is more pacific and patient. I never get that kind driver towing who help customers. Thank you for him it's name is HAMADA( good guy)

I just had an emergency situation. My driver Hamada was super fast super friendly and got the job done superbly. Will be keeping this place in mind for any issues in the future.

My f 150 ignition was jammed and could not start or turn wheels straight. 1st tow driver gave up and said I'd need a wheel lift tow and drive off with his flat bed. Allen with official towing came with his flat bed and figured it out and got it on the truck , and me home. Thanks Allen

Best people in the world, those people are great I called to help me because my battery was dead, the send the red towing within just 5 minutes, it was awesome, fast service, professional, Honest, I'm very appreciated, thanks for Ahmed and OT Othman.

This brought my car to their yard because the shop was closed at time of incident. They then refused several payments from my insurance company and kept my car a week more than they were supposed to! Conveniently racking up storage fees for them. I spent 3 hours a day on the phone per day for a week getting them all they needed to release my car that was supposed to be released the morning after they brought it to the yard. They wasted a ton of my time and slowed down my repair process tremendously. They also go by their sister company name Prime Time. Beware!!!

Absolutely the best. They have serviced me 5 times in the past. Quick prompt response and proactive. Drivers are very skilled and are very careful of my fleet of trucks. I always receive a follow up call from management to make sure everything was satisfactory. If you need them they are there. Thanks again official, you guys are the best.

Horrible service. The tow truck guy barely understood English and gave me an eta of 11 minutes then changed it to over 20min when I called back. He had the guy in charge call me, they said if we are late, we can bring your car to our facility then you can call Monday and try to get it towed to the body shop. Then I said no thanks I will call my insurance company and hung up. The guy in charge called me back to scream at me that I should have did what he said and not hung up. He was so rude!!!! Never deal with these people. What a waste of time!!

Called them for a tow, they were super quick to arrive, I didn’t have to wait long at all, like the other tow companies would make me wait in the past - it almost seemed like they were already in the area lol. Best price, hands down!! I called 6 other companies for prices and Official Towing gave me the best price right off the bat without even haggling or mentioning I called other companies for quotes prior to calling them. I recommend them to my friends and they all agreed they have the best prices for their services. They will now be my main go to for emergency towing 👌

I have a trucking company, and the most thing i used to hate is towing companies. They are never honest about time and all they care about is money. A friend recommended OFFICIAL TOWING a while ago and i swear they’ve been the best every time i need. Last time was few days ago Friday at 1am!! and they arrived in less than 40 minutes!! FERAS AND MONTASER were Very professional and they will work it out with you whatever your needs are. Even if you have insurance that covers towing, call them. They work with all insurance companies. I’m really glad that i started dealing with them. FIVE STARS not even enough.!

Locked my keys in the car. I had my kids with me outside the car. Not even five minutes they showed up and it took the guy maybe 60 seconds to unlock the car they literally saved my life! Honestly one of the best professional towing companies to deal with!

Usually towing companies are rude hence the profession they are in is tough ,but this company will shock you . The professional way they deal with the clients their team is super nice , always on time which is the best in my opinion , reasonable prices . I call them for my semi truck break downs and for any regular cars emergency. They never failed me. By far best towing company in Chicago .

They stole my truck and gave me the run around each time I called until finally 3 hours later they said they were closing for the weekend. They wanted to keep my vehicle as long as possible to rack up charges. The #CityOfChicago needs to open an investigation of this company.

Service not very reliable or trustworthy. Driver called ahead but was not easy to understand and couldn't confirm that he would come at all. After finally arriving 2+ hours after ETA and winching up my car, he then informs me that ride-along was not allowed for customers. (Every other tow company that I dealt with in my life allowed this.) So if you are stranded in the middle of nowhere, far from home, you can get your tow with this company but still be screwed.

Alan was awesome. Communication was the best. He got the job down. Alan was very understanding and friendly. Handled my vehicle with care also taught me a few things I didn't know. Official Towing is the best. Ask for Alan to tow.

The service was great and they made it very simple. It was booked through my insurance, when they were 15 minutes away they contacted me and they arrived at my location promptly. My car was not driveable at all so they helped me move it and took it to the mechanic shop that was designated by my insurance. The driver was also very friendly and very helpful during this whole process.

After waiting over 2 hours for another tow truck Driver to arrive I canceled the call with State Farm & requested another Company. They honored my request to the Company. A driver named Phil came and rendered 5 star services. Thanks for helping a Sister out🥳💋🖤🖤🖤💪🏽💪🏽

I’ll never use this company again. This is the second time my insurance used them to pick up my car and the number doesn’t work to even contact them. They have been holding my car for a week now. I’ve had this issue the first time as well. They were given an order to tow my car to the dealership and they have not taken my car. It seems like they are scamming to get more money by letting the car sit. I’ll be reporting this company. I can’t get a hold of anyone and they have my vehicle in their possession. I’ll be getting my attorney involved as well.

Very professional and knowledgeable!! I definitely recommend this business if you’re ever in a situation where a tow is needed. They were quick and able to help with what I needed I didn’t have to go anywhere else.

Use another tow company and if you do use this one, record your conversation, get the name and time of the person you talked to. My vehicle was involved in an accident. The actual tow truck driver was great and arrived quickly but it was 5am. The issue I have with this company is that they will intentionally hold your vehicle in order to charge your insurance more money for storage fees. My car was in their storage lot since 6am and they were open on Black Friday, after telling me they would tow my vehicle to my repair shop as soon as they got authorization from State Farm they told State Farm they would not because “their lot is closed”. Okay, well if it was closed how did you end up towing my vehicle and bringing it to your storage lot? Do not use this company. They will hold your vehicle in order to charge more money in storage fees and ultimately delay your repairs. I will be reporting them to the city.

This company was used by my insurance to tow my car. They originally said 30-60 minutes. After 2 hours I had to call and got no answer. Once they did answer I had to argue with them for 15 minutes about my address. Because my repair shop was not open on the weekend they had to store my car. After 4 days, they have still not delivered my car even though they told me that they will tow it.

Their flatbed tow truck can hit a parked truck on Good Friday and no one rectifies the issue. Breaking my front turn light and denting my corner panel and damaging my door from it. Having to go through my insurance company to deal with it because they won't reply to calls or e-mails.

The best service! I called late at night for a car lockout. They answered right away and were there in less then 10 min. Very professional. They have the right tools and had the door open within 2 minutes!!! I will forever recommend & use there services, I am so grateful for them coming to my rescue tonight!

I got to say to give a towing company a good rating is surprising but when our car gave us trouble after a long drive to downtown Chicago from the East coast we need a tow. A nice kid named Mo showed up and was very friendly and honest. He was very nice to our kids which we appreciated. I’d recommend them to anyone in a jam.

I broke down at the worst possible time but luckily I found these guys. They came right away and were able to tow my car to the shop. Price was fair and the service was quick and professional. Hope I never need another tow but if I do I’d definitely call them again!