I can’t say enough great things about this towing company. I’ve been using them for over 10 years, and they have never once let me down. Whether it was an emergency breakdown or a scheduled tow, they’ve always been fast, professional, and incredibly reliable.
Their drivers are courteous, knowledgeable, and handle vehicles with real care. You can tell they truly value their customers and take pride in their work.
If you’re looking for a trustworthy tow company that shows up when they say they will and treats you right, this is the one to call. Highly recommend!
Absolutely amazing service! The tow truck arrived quickly, the driver was professional and friendly, and they handled my vehicle with great care. What could have been a stressful situation turned into a smooth and easy experience thanks to their efficiency and great customer service. Fair pricing, fast response, and reliable work — I highly recommend this towing company to anyone in need of roadside assista
Excellent service. Each time I’ve used their services the driver has been prompt and professional. They kept me informed about every aspect of the service: from towing to road side assistance. Will definitely continue to use them in the future.
Eddie is especially the greatest!!!
Called AAA and they sent out this company. Driver showed up a hour later which is faster than expected. The driver was very respectful and had me sit in the truck to warm up while he hooked up the car. He even was able to take me to the mechanic shop I wanted to go to.
I'm assuming the guy with the orange Hummer is the owner or one of the employees it'd be nice if they could stop driving through town speeding, whipping around, and just acting like a menace! really makes me want to never use their business
⭐⭐⭐⭐⭐
Big Tows Towing was amazing from start to finish. Fast response time, professional service, and very fair pricing. The driver was friendly, careful with my vehicle, and clearly knew what they were doing. Being stuck is stressful, but Big Tows made the whole situation easy and hassle-free. Highly recommend and would absolutely use them again.
I've been a AAA member for 24 years and never had a problem until now. Went to work Friday with no problem but then Saturday morning my car wouldn't start. I contacted AAA for a jump and immediately the driver from Big Tows told me I needed a battery, which cost me over $300, sold and installed by Big Tows, which he didn’t even have on the truck. So now I had to wait on him while he waited on another Big Tows driver to bring a battery.
The Big Tows driver asked me to pay before the battery even arrived and told me they only accept Zelle. When I asked about other payment options, he said there would be a 12% service charge. I was not paying that.
He installed the battery and the car would not crank. He kept telling me everything was fine even though the car was clearly not starting. He played with it a little bit and it finally fired up. I went to my destination, stayed about four hours, and when I got ready to leave, the car would not start again. I had to bum a ride from a friend and leave my car where it was.
The next morning Big Tows showed up again. The driver reeked of marijuana. At first I thought it came from a passing car, but when he got inside my car and then got out, I stuck my head in and my car smelled strongly of marijuana. I didn’t confront him, but I definitely noticed.
After jumping the car, he told me the battery was only at 50%. I told him that made no sense because Big Tows sold me that battery the day before. He said I needed to drive at least 30 minutes to charge it. I had never heard that before, so I looked it up and saw that people do say that. My mom and I drove around Chicago for over an hour just to be safe.
Later that same day, I had somewhere to go — and once again, the car would not start.
A friend came over and started the car with no problem and had me try it, and it started. He left. I went inside to grab my things. When I came back out, the car would not start again.
At this point, I assumed something had to be wrong with my car, but both the first Big Tows driver and my friend said the alternator was fine and couldn’t understand the issue. I know nothing about cars, so I had the car towed to Napleton Hyundai River Oaks. My car sat there from Monday morning until Wednesday before they could even run diagnostics due to staffing issues.
On Thursday, the dealer told me they tested the battery multiple times — including charging it — and every single test came back that the battery was DEAD.
They told me to contact Big Tows for a replacement, but by this point I had been without a car for a full week and no longer trusted them. I had already lost work, time, energy, and money. I authorized the dealer to install a new battery, and my car started immediately with no issues. The dead battery Big Tows sold me is now sitting in my backseat.
Big Tows told me they do not issue refunds, even though they sold me a dead battery and neither of their drivers recognized it or replaced it.
I tried contacting AAA directly, but could not get a live person due to the automated system. I called three different numbers, pressed countless buttons, and got nowhere.
Because of Big Tows’ failure, I spent 7 days without a vehicle, paid nearly $800 out of pocket for two batteries, tax, and installation, and lost three service calls in the first month of the year, when I only get four.
This will be my last year using AAA specifically because of their service provider, Big Tows in Midlothian. I was left stranded twice and denied a refund for a service that failed.
Never again. With an exception of the tow truck driver Big Tows in Midlothian is trash!!!
Dispacthed though AAA: Had the rudest driver Tamer acted like he didnt want to be at work today. Instead of doing his job correctly he wanted to go back and forth with me. He asked the issue and I told him my left side tie rod and ball joint popped and that only right wheel moves properly. This dude then proceeds to try and drive the car up the ramp almost popping my wheel off. He hadnt even connected the chains yet. The wheel was already straight, why not just pull it up with the chains. I had to yell like dude!. Yo...yo stop what the hell you doing. He was just tryna rush through the job and not doing it correctly. He then tells me he needed to keep my car running while on the tow bed. We went back and forth about that, it was no reason for him to keep my car running. He was really rude and acted like I was the problem when he didn't really know what he was doing. He must've been new to the job. This experience only due to the driver was terrible.
My alternator went out and I requested a tow thru AAA and I must say they sent the right company. The driver arrived fast and was very polite on top of being very professional. If anyone needs a tow I highly recommend this company for any type of assistance you may need. I would give 10 stars if I could, thank you guys for getting the job done!!!
Robert was awesome. After calling three different tow truck drivers who either couldn’t help or wouldn’t even try once they saw my car, Robert answered the call and immediately got to work. He was the only one who was able to pull my car out of the ditch. Professional, capable, and clearly experienced - I’m incredibly grateful and would absolutely recommend him to anyone in a tough spot.
Alternator died , Booked tow through Tripple AAA they were able to locate me easily even when the gps was wrong. Towed my car back and gave me a ride home in the freezing rain at 2am. Very happy with service.
Was prompt and curtious, this is my first time I've had such a great experience from something so undesired my tow was handled with care and consideration.
My work often gets cars dropped off or picked up by Big Tows. Every single one of their drivers that I've met over the years have been efficient, proficient, profession, friendly, and courteous. Their drivers always ask us where we want the car placed as our lot is small and L shaped this is a huge help to us. They're always willing to go the extra step to help push the car into it's parking spot in the rare event they can't put it right where it's needed. When picking up they always check in with the front desk even if they already have the keys from the owner and are very patient if front desk is busy with a customer.
Terrible service from the big for nothing driver y’all hired. Driver pulled up with an attitude, mumbling under his breath and all. Then proceeded to drop my car off to its destination without talking to anyone or securing my key with anyone. He rode around with the key to my car ALL DAY LONG. Never reached out to anyone about even having the key as long as he did. We had to call AAA 3-4 times to get this man to take my key to the shop. They said he was on his way and he never showed up. Hours later we called again and NOWWWWW he’s on his way, 40 minutes away from the shop…….. at this moment I’m still unaware if my key has made it to the shop. I have to wait for them to open to find out because the big for nothing driver never called us to confirm anything like we were told he would do! Never corrected his mistake. This is very unprofessional, HE is very unprofessional. Worst tow service I’ve ever received. Terrible. Aw yea, He almost pulled off with my hood popped too. Just all over the place.
When the worst happens😱 it pays to have a trusted tow company close by.
👍Big Tows is a big help. 👍
when it come to getting your stranded car from roadside to ..home side(?)😁 Professional drivers are polite and have your car hooked up and secured ,smoothly and swiftly. The phone was answered instantly and truck was dispatched immediately. Thanks Big Tows
I had a battery replacement done by Julian he was quick, professional and responsive!
Best people to call when you need a jump, a car unlocked, or even onsite battery replacements and of course their towing! Big Tows life long customer for all my family and friends.
Extremely helpful, fast, friendly service! I was stuck in the middle of traffic in what could've been a dangerous situation. Everyone at BigTows from the person who picked up the call to the person who came to help us was wonderful! I can't thank you enough! The person who came to help us was so calm and helpful which helped calm me down! Very fair rates also. This is a great company!
Wish I can give them more stars! Honestly one of the best. Tow truck driver was very friendly and went the extra mile for me. Thank you guys for helping me when I was in need. Much appreciated.
Big Tows Towing Service is hands down the best towing service in the Illinois area! From the moment I called, their customer service was outstanding—prompt, courteous, and understanding. They arrived faster than expected, and the driver was professional and friendly. The entire process was smooth and stress-free. Whether you're stranded on the side of the road or just need a vehicle moved, Big Tows is the only company you should call. Highly recommended!
This place is the worst! They came to jump start my car & the battery pack they were using was old & worn! He could not appropriately put them on to start the vehicle! Btw my battery is still under warranty with triple A! This company won’t even replace the battery! Angel was the inexperienced service guy! The dispatcher refused to give his name! be warned! Don’t waste your money or service call!
WORST TOWING AGENCY IN THE WORLD! My rental car got a flat tire, and AAA issued road side assistance. The tow man gets to me and since this was my rental , I had belongings in the car. I asked the guy could he wait literally 3 minutes my Uber was pulling up (had to put belongings in Uber before he could put the car on the tow truck). The guy Tony tells me yes, then tells his supervisor Hank. Hank then proceeds to tell Tony to come to my car and see my phone to verify the Uber pulling up in 3 minutes. I called dispatch (Hank) to verify why would he ask the guy to ‘see my phone’, SUPER unprofessional and to ask him his name (Hank) & then proceeded to ask for manager information. Hank UNPROFESSIONALLY said he would not tow my car and hung up in my face.. all because I asked for a manager. SUPER UNPROFESSIONAL.. DO NOT HIRE THIS COMPANY , DO NOT USE THEIR TOWING SERVICE. They do not deserve customers or business; their customer service is ABSOLUTELY HORRIBLE!
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