Chicago Auto Body Parts LLC., established in 2002, is one of the top online auto body parts and accessories distributors in the United States. Online leaders in the auto body parts industry, providing customers with high-quality painting services for hoods, bumpers, radiator supports, mirrors, and fenders at a great price and with fast delivery. In our vast online catalog, you can find and choose from many OEM, CAPA-certified, or aftermarket parts for any car brand, model, and year including bumpers, condensers, fenders, door parts, panels, headlights, taillights, grilles, spoilers, radiators, wheel parts, and hoods.
Hours not specified
What clients say about Chicago IL Auto Body Parts in Elk Grove Village (IL)
First photo was my old satin black mirrors. Every photo after is with the new ones.
I ordered these Rivirside Blue Camaro mirrors to match the body color of my Camaro. I was worried based on the reviews it was a big mistake. But the price was too good to pass up. I waited almost two months. Which they were upfront about.
I have to say. The paint match was perfect. The quality of the paint is really good and I could not be happy.
I would order again in a heart beat!!!!
I saw the bad reviews, but decided to take a chance and save some money. The fender arrived very poorly packaged and had been severely bend in shipment. I called the company several times and someone was supposed to call me back - never heard from them. I registered a damage complaint on their website and again heard nothing. My money is down the drain.
UPDATE: Chicago Auto Body Parts read my review and contacted me. They had found my emails in their spam folder. They offered to ship me a new painted fender ASAP. I replied that I'd already bought a fender from another company. They then refunded my money. I'll add that the fender they sent me, although bent in shipping, looked very good. I've changed my rating to 4 stars.
9/9/2025 Company has been directed by the Attorney General's office of Chicago, to make contact with me and resolve the issue. As of today 9/25/25 they still have not. I urge everyone that has been ripped off by this company to file complaints with the Attorney General's office and let's do our part in shutting them down. DONT BUY ANYTHING from THEM!!!!! Upon receipt of the fender via USPS, it was discovered that the packaging was inadequate, exposing the metal components and resulting in damage, likely incurred during transit or during the manufacturing process. The paint exhibited significant bubbling and substandard workmanship. Despite filing a claim via the company website and making repeated attempts to resolve this matter through email and phone calls (the claims department voicemail is consistently full), all communication has been ignored. A complaint has been filed with the Better Business Bureau, which remains unaddressed. Consequently, a further complaint will be filed with the Attorney General's office alleging fraud and theft and asking them to investigate this company. Do yourself a favor and do not order anything from this company.
Called MULTIPLE TIMES WEEK AFTER WEEK, sent in MULTIPLE emails about a bumper i ordered having a defect. got NOTHING back in return except getting transferred to a voicemail box (which i left MULTIPLE messages at).
Moral of the story you better HOPE and PRAY your order comes in right because if not your absolutely stuck with it.
eCommerce, yet I have been waiting 6 days for a small in stock part to ship. Item said 2-4 days to deliver. Slow, outdated business practices and lack of customer service. I thought I could order local because it would arrive quick. Out of state from a reputable company would have arrived faster. They don’t care and you can see it in the reviews
Watch out, Placed the order, paid for part, waited, received the call pushing to get extra $450 for upgraded PARTS.
When challenged for not honest sells meted, a lady and a guy as supervisor start yelling and swearing and hang up.
They operate under several websites.
Update:
They are bully also. As soon as I post the review, they post the fake review on my business.
See Bllow:
Alex
0 reviews • 0 photos
starstarstarstarstar 25 mins ago
Watch out, Placed the order, paid for merchandise, waited, received the call pushing to get extra $750 for better one which i did not want.
When challenged for not honest sells meted, a guy as supervisor start yelling and swearing and hang up on me. Bad business .
They also sell bad quality products. STAY AWAY..
I ordered a bumper & fender painted by this company. It took 4.5 weeks for it to be ready for pickup. It came out great despite the shitty reviews for their paint colors being off. My car looks brand new.
ABSLUTELY DO NOT BUY FROM THIS PLACE! - I ordered a painted fender, they shipped it thru the Post office (believe it or not!) - I arrived with 2 dents and a crease in it, company wont send me a return label, wants me to try and fix the dents myself- now ignoring all my emails. I had to contact my credit card company- company does not care about your order and will never refund your money- you are stuck with damaged goods
guys this is a simple advice put this on a piece paper as you smoke when you sell these parts to the customer you have to know that the customer will not expect damaged parts sometimes things goes wrong still you have to take your customers . how can l order a front hood in front of you and i pay to have it painted you charge me almost $800 now i received it but it is damaged on the right side because i remove the old one install the new one to see if the alignment is correct i didn't put any screws on it i realize it is damaged i just took pictures and put the hood back in the original box ready to send it back i followed up a claim it's been three weeks you haven't answered my email i have to call you every time i call you told me your manager in the meeting. Finally, you sent me an email asking me if I want a discount for what. This is unprofessional, you are completely wrong. Someone spoke to me today because I was called. I asked him why a discount. He said the hood had been installed, but that's not true. I just lined it up to check if everything was okay. When the guys keep yelling at me and start disrespecting me, I don't know why. If you call yourself a manager, you're supposed to be respected. All I'm asking for is a replacement. Why hang up on me? something something have to be done because I already pay $800 for the wood what is damage I cannot use it. You have to understand that.7/18/2025 Guys make it right This is the continuation of my review because I forgot to share the pictures I took. The problem is that after the guy hang up on me I tried to call back, no one answered. I have to use another phone. Finally, a woman picks up and tells me that his manager doesn't want to talk to me if I have to talk to his . I have to send an email, but I decide not to. I have to go check the review. I see that the company only has one star, I should check before ordering my part, because I have seen that many people have problems with this company. this guy even accuse me for damaging the hood how could that be This is the continuation of my review because I forgot to share the pictures I took. The problem is that after the guy hang up on me I tried to call back, no one answered. I have to use another phone. Finally, a woman picks up and tells me that his manager doesn't want to talk to me if I have to talk to his . I have to send an email, but I decide not to. I have to go check the review. I see that the company only has one star, I should check before ordering my part, because I have seen that many people have problems with this company. this guy even accuse me for damaging the hood how could that be.
Despite all the shitty reviews, my parts actually came out quite nice. The parts did take 3 weeks when they said 2 at the most originally. The paint isn’t PERFECT but it’s not bad at all surprisingly. I did pick up so I can’t say anything about the shipping experience
After hitting a deer, my insurance company said my car was a total loss because the damage was more than they valued the car at. I refused to accept that and fixed the car myself. I ordered the new hood and lights from Chicago Auto Body Parts with a color match paint job. The shipping was fast, the products arrived without any damage, the repair was fast. Overall I'm 100% satisfied! And now my "totalled" car is back on the road for a fraction of the cost.
I usually do not leave reviews, but the customer service is absolutely awful. I ordered a new fender for my grand Cherokee, which i received on 5/20 (3 weeks ago) . The fender arrived poorly packaged. Just wrapped in bubble wrap and partially with cardboard. The fender was dented in the area where it was not covered by anything. I’ve tried calling, submitting multiple tickets, emailing, all of which have remained unanswered. When calling, the woman answering the phone was very rude and not willing to help. All I am looking for is a resolution to making this right (new fender or cover the cost for pointless dent repair).
Wish I could give zero stars. This place is a scam. They used a courier I've never even heard of, And surprise, suprise. My order was "lost" but marked as delivered anyways. I've reached out multiple times to them, and the only response I got is "we're looking into it" and they haven't responded to any of my follow ups since.
We purchased a hood replacement from Chicago Auto Body Parts a little over a year ago, and it’s already rusting. We’ve tried reaching out multiple times with no response. After seeing so many similar complaints, it’s clear this isn’t a one-off issue. I’d strongly recommend staying away, at this rate, they won’t be in business much longer.
I would put a 5 star but the package was a damaged a bit. I got a front bumper painted for my car and the paint came out great and matched! The bumper was not harmed in shipping it was wrapped up good but box was beat up though. Other than that it came out great. Thank you!
I am now leaving a review for this partner company to painted auto body parts. Horrendous customer service. I was assured they would match the bumper to my VIN and they simply didn’t do that. I have a 2022 Kia stinger GT2 and I was given what appears to be a front bumper cover for a GT- Line, a completely different body line to mine. The bumper doesn’t fit. I gave up weeks ago and just fixed my old one because I have parts waiting to be installed. I have called everyday. I have made claims online. I was told one time that I would be contacted by a manager, I wasn’t. I will keep calling and review-bombing. You need to correspond with your customers.
*BUYER BEWARE* Order bumper for a vehicle. Received bumper on 4pm on a Fri. Dropped it off at the body shop at 5pm. Body shop said first thing Monday morning bumper was too rough to paint. I sent email to Chicago auto body parts initiating a return stating that. They asked for a picture I provided. Then they asked for the body shop’s phone number I provided which they never called. In the meantime, I ordered a replacement bumper from another company, which I received. Also, in the meantime, I pointed out more damage on their bumper and also sent them a picture. And they advised to let the bumper sit up for one to two days. And of course, I don’t have one to two days because I’ve already ordered another bumper. I requested a return/return request via email 10 times. And they would not provide. They advised it would be at my expense. I stated that is not what their policy says via their website. And as you would imagine, I received no response after that email. And of course I placed a phone call to the returns department, but the voicemail was full. This has been ongoing for three weeks at this point and my last email I felt that they should pay for the return shipping per policy on the website because I felt like it was only fair because I paid for shipping originally to have my part shipped. I have emailed Maria per the previous Google reviews and she said she was going to check into it. Still waiting on that response.
Never ever use this company. I ordered a front fender for my Buick encore from these guys. They sent my part in bubble wrap and some cardboard so when it arrived it was severely damaged. After spending days calling the company on repeat (Over 20 times) I finally got an answer and was told I should have made USPS wait while I inspected the part and made them take it back if I wasn't satisfied and since I had signed for it, it was my fault. I never signed for the package and told them that. They offered to give me a discount if I made the part work but told them I couldn't as it was too damaged. Then I was told to fill out a form, after filling out the form and sending it in I was told that a manager would soon be in touch with me. After a week and a half of no response I called on repeat again (no answer until I had called 30 ish times) After finally getting a response I was told they would send me a new part. After receiving the new part (also not signed for just dropped off) It was in almost the same condition it had less bends in it but this time had dust in the paint. At this point I'm not sure what to do. They are simply an awful company. I attached photos of both fenders I received. They are somehow in worse condition than the pictures can show.
I have now contacted the email left in the response to my review and received no answer. This company is incredibly hard to work with and I would never recommend them to anyone.
DO NOT BELIEVE THE RESPONSES THEY GIVE. YOU WILL NEVER HEAR BACK FROM THAT EMAIL.
I ordered a replacement bumper for my car and from the start there were issues because the part took two weeks longer than expected. But I was okay with it thinking they were getting it painted properly. But no the item to me is the complete wrong shade of blue. I ordered B637P boost blue pearl metallic from honda but I got a lighter paint resembling ford or toyotas similar shade of blue. Not only that but the paint looks like it’s starting to bubble in some areas.I’ve tried to get in contact with them for two weeks since I received the part but no one seems to be willing to help. I was given an email to send the issues I waited a few days with no response. I called back on Monday this week and was told to expect a response the same day from the claims department but no one responded. I waited until today wednesday to call them back and i’ve been on hold for half an hour now. Overall horrible customer service and the paint work appears to not be much better.
Do not do business with this company. They are scam artist and liars! We ordered a hood for our car Nov 2023, they shipped the wrong part. They asked us to send side by side pics via email to show that the part was wrong which we did. They did not respond and ghosted us refusing to return our calls. We are still trying to get a refund via attorney general and they are still disputing the matter claiming they sent the correct part as was ordered. They lied in their dispute rebuttal and said they offered to accept a refund. They have perfected making money getting away with these scams. They WILL Rip you off, believe the reviews!!!! See for yourself in pics.
I waited a month, and the wrong parts arrived in the wrong color. Please be aware of doing business with this company. You'll pay your money, and they will forget about you. I waited over five weeks for my order, and when I reported the issue, they told me that I made a mistake in the order. It's not worth dealing with this company. Businesses with this level of service should be off the market.
You claim in public responses that you will gladly accept returns, but in emails, in which I have to wait several days for a reply, you tell me that it’s a final sale and no longer your problem.
My order also included a grille for the SE bumper. I’m attaching an image. The color was specified as 040 Super White, but you sent just plain white. It took you over a month to fulfill my order, and you’re also behaving shamelessly. When I requested a refund three weeks after placing the order, you said the parts were already being painted, and then it took another two weeks.
Additionally, don’t believe their public responses where they blame the customers. I hope to prevent someone else from doing business with you and losing their money.
Update below: DO NOT ORDER THROUGH THIS COMPANY. SCAMMERS THROUGH AND THROUGH JUST TRYING TO STEAL YOUR MONEY. I ordered multiple parts for my BMW X5 and was sent broken/damaged parts but the box perfectly intact. I immediately refused the delivery, as their website says to, MULTIPLE attempts were made via phone and email to contact the company to make this right and still to this day was never sent replacement parts or a refund. This was back in September 2023.
Not only am I a Registered Nurse but I am an Active Duty Officer in the Air Force so I’m not someone looking to lie, cheat, or steal from people like this place clearly does.
Now hoping my bank will hold them accountable.
Based on how I am unable to respond to the reply to this message I will clarify the scammers. I am SHOCKED you’re able to respond because you have not answered and calls, voicemails or emails. Also shows how much you are aware of your own disputes because my bank is looking into the dispute further after they saw you provided fraudulent receipts of my purchase (not my signature, address or even the parts that I ordered but I’m sure you knew that). I have attached my receipt to show proof I did not sign for anything but rather refused the shipment. A claim against the BBB is the very least in your future. Better luck next time.
Again customers be aware, this company is not a place to give your hard earned money.
Panel was packaged horribly and came damaged. Reached out to them and they offered me a discount to order another one instead of sending a new one. Just find some one local these people are criminals. When you call they force you to email someone and then that person won’t respond when you ask questions. Seriously stay away from these people I have now reached out to my credit card company and they are working on getting my money back. I will be reaching out to the better Business bureau as well. I normally don’t do these it’s just their lack of communication and just straight thieving when I found out it looks like they did a claim for the shipping damage and they’re just keeping my money on both sides.
DO NOT ORDER FROM THIS COMPANY--We ordered a 2013 BMW painted bumper. Order 6012621. We we told it would be shipped with a signature required. The bumper was left in our driveway. The box was damaged and inside was a cracked bumper wrapped in bubble wrap. The paint is terrible along with the damage. Not even sure it is the correct bumper. We have called and left voice mails, sent countless emails, sent Facebook messages. No response. WE ARE OUT 546.66
DO NOT WASTE YOUR TIME AND MONEY WITH THIS COMPANY. I PROMISE YOU CAN FIND BETTER AND DO BETTER FOR WAAAAAAY LESS!!!!
If you could give 0 stars this is what it would get from me.
I purchased a painted bumper. This bumper was a few shades too dark and was already chipping upon installation. The bumpers paint job is the worst. It is one coat. No sealant and doesn't adhere to the bumper like this was their first day on the job and didn't know how to paint! The bumper material is soft and had a crack in it. When contacting the company they said they would give me a partial credit. That credit was near nothing to the $1000+ price tag. The customer service rep and email Maria stopped responding to emails and acts like she can't read or see photos.
I have attached them here.
This is to warn everyone to not waste their time and to read the bad reviews. They are all true!!!!
*DO NOT BUY FROM HERE - When things go wrong, they disappear*
It's been 2 months since we ordered some parts from Chicago Auto Body, and they are no longer responding. We selected them because they had the best priced items, but had we seen all the bad reviews, we would have went somewhere else.
It took 5 weeks for parts we ordered to be shipped (almost 2X the 3 weeks they advertise), and when the parts arrived, they were damaged. This could have been from the separate shipping company, but when we reached out for a claim, they responded with unhelpful 1 liners or not at all. It took spending countless hours on the phone to find out that the shipping company destroyed the parts (cheaper to claim them vs. ship back), but Chicago Auto Body still didn't respond. I've written ~10 emails and called about ~20 times, and there has been *no* offer to refund, resolve, or help with situation. They have just stopped responding.
We did speak with Maria, who did her best to be helpful (thank you for trying!), but not being part of the Claims department (which doesn't answer the phone + rarely answers emails), there's a limit to what others can do.
Now we've been left with no car for 2 months and no recourse aside from a stopped payment via our credit card company.
The company either does not invest enough in claims / returns or simply doesn't care if customers are unsatisfied.
AVOID AT ALL COSTS. THE LOWER PRICE IS NOT WORTH IT.
These people are very unprofessional. I bought a hood for my vehicle and gave them the exact paint code from the dealer and the paint was incorrect. I did not realize the paint did not match until my hood was installed on my vehicle. When I called they informed me I would have to go get my hood removed, bring the hood back to them for them to repaint and then I would have to go pay to get my hood installed again. They are very unprofessional and I should not have been inconvenienced for their mistake. I would not recommend buying anything from this company
I ordered a new hood for my 2012 civic. Fits well and color code match is very close. Once customer service determined my first part was lost by transport company, the replacement arrived at my door within 10 days.
Beware of buying from these scam artists. They mail out defective parts that have been improperly packaged, are unreachable on the telephone, take approximately 2-3 weeks to e-mail back, and my favorite have accused me of sending a photo of "my old bumper." They have refused to make their poor work right and claim that damage should be identified when delivery company dropped off bumper. The box was undamaged and only when removing the bumper from the box and unwrapping from bubble wrap did I see what is visible in photo and by then the delivery driver was long gone. Both sides of bumper are the same way and basically I have a useless bumper.. It was mishandled by them or shipping company. They will NOT stand behind their product and have first offered to refund repair of bumper (and subsequently ignored phone calls and e-mails), then backtracked and now accused me of sending photo of old bumper to them. Well here are some photos including the box they threw a loose bumper in wrapped in a thin layer of bubble wrap.
If you do happen to read this and made the mistake of giving these people any money and have not yet received your part, make delivery driver wait and remove item fully and unwrap it from bubble wrap and inspect every square inch. before allowing drive to leave. He will likely be taking bumper back with him as again items are improperly shipped with at least in my case, bumper loose in box without support.
I had tried to dispute with CC company and Chicago Auto Body Parts has argued that I need to mail them back the bumper (at my own cost (of $150-$200 or so) and even if I get refund would likely not be refunded on original shipping cost. So I'd be out $300-400 in shipping costs. I'd rather throw it in the trash where it belongs.
Since reply by owner . . .
Also notice that like most other poor reviews, they pretend that they can’t find my order and want me to e-mail yet again. Interesting given that they just emailed me 05/24/2023. (Let me help them out #2013216).
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