You better hope and pray that you dont need to return whatever your order. I ordered a painted bumper and have been calling literally everyday for the past 3-4 weeks trying to get ahold of someone. Every time I call and explain that I need this returned/refunded they tell me "hold please" and transfer me straight to a voicemail box.
Purchased a hood and fender for my 2014 S4. The boxes arrived in good condition. I removed the parts from the boxes and everything looked like it was in good condition. The only thing I didn’t remove was the foam corners on the hood.
When removing the foam corners weeks later when installing I noticed that one of the corners was damaged. The corner of the hood went through the foam corners and was bent. There was no damage to the box, the damage occurred before shipping.
I’ve reached out multiple times over the last few weeks with no response. I don’t even want to return the hood, I would just like a break on some additional body parts. I would lot recommend working with this company.
The only reason I even gave two stars is because of decent prices. Outside of that I have nothing good to say. Unprofessional, uncourteous customer service, rude to say the lease. The woman told a bold-faced lie and I caught her in it. I requested that she email the freight company, as that is what the freight company requested to me. She said she would do it. One moment later. I asked her to CC me on the email. And there was dead silence. Only for her to admit that she wasn't going to email them. The quality of the paint job was a joke. My front fender is full of flutters and waves. So I guess the prices weren't that good after all. You get what you pay for.
I'm not going to waste my time leaving this place a long winded review just stay as far away as possible... If you have any issues with part arriving intact and color matched as described they are not going to respond or will keep giving you excuses as to why they haven't responded. Using this company will cost me $400 and I don't want anyone else to make the same mistake.
***Update*** I am still waiting for a response to this incident and have sent email to Maria as requested. Will update further if I am contacted by Painted Auto Body Parts.
Do NOT buy from them!!! I ordered a front fender. It came damaged. I attempted to contact customer service by phone. Left mesege. Never responded. Emailed them multiple times. I got a messege and I quote "...", I contacted them the day I received the part . Here's the pics to show how they ship thier parts. Seriously buy from anyone else. Also they have such bad reviews they keep changing thier company name and website.
Here's a great example of a horrible company who ships fenders out via USPS that arrive damaged and don't follow up on claims, lie to customers about filing a damage ticket that will get a response but never do. I ordered two fenders that both arrived damaged and was scanned by USPS as "delivered with visible damage" so I called and spoke to two employees who both told me not to return to sender which I had the option to do even after receiving it because the packages and contents were indeed visibly damaged. They both told me if I did, I would not receive a full refund and if I wanted a full refund, I must file a claim for which I did. Never heard from them. STAY AWAY. There's many other options for body parts that are just as cheap!
UPDATE... It gets worse. They finally responded to my claim and emailed me return labels after I filed a dispute with my bank. 3 months later and AFTER I threw their junk fenders away exactly where they belong.... THE TRASH JUST LIKE THIS COMPANY!
Do mind and heart a favor and stay away because if you decide to take a chance with them, your taking a chance on a stroke or heart attack with all the stress and time wasted with their terrible customer service and parts.
This place is terrible. Bought a color matched fender and it’s totally not even close. Customer service is a nightmare. They literally ignore you and give you the run around. They tell you to submit a claim online. Did that and no response. They say 48 to 72 hours for response. It’s been over 2 weeks and now they ignore my phone calls. Constantly saying management has to get back to me. Their paint match was way off, their packaging is trash, and their service is trash. Still no resolution or response from them.
Update: they finally respond then say they are going to send me a replacement and will take 3-4 days. I waited 2 weeks and decided to reach back out asking what is going on and they are back to not responding to me. It’s coming on 2 months now since I originally ordered and below Maria responds to this complaint on here to email her. I forward her the emails and still no response and that was 4 days ago. Stay away from this place. They are literally impossible to deal with. Voice mail boxes are always full so you cannot even leave a message and the operator will just forward you to another line and nobody ever answers
My wife's 2011 Lexus had some bumps and bruises from 14 years of city driving. A few months ago, she hit a deer and viola!, the entire front end is repainted. That was nice (not for the deer), but now the back end looked really terrible. I ordered a painted bumper from your company, and it arrived in a box with a hole in the side. I was worried at first, but it didn't damage the bumper cover. The installation was quick - 6 bolts and maybe 30 minutes from start to finish. The paint matches the "Cerulian Blue" factory paint exactly. If I didn't know the bumper had been replaced, I would never have known. (See the before and after photos below) I detailed the car, put a ceramic wax on the car and it looks almost like new. One caveat - the factory bumper has plugs that cover the bolts and they did not come with the bumper. You will need to have the plugs on the car, or reach out to the seller in advance to make sure they can include them.
If I could give them negative stars I would! I ordered a fender that came bent, they didn't respond to my claim but did respond via email. They sent me a replacement that was also damaged with bubbles in the paint! I submitted another claim that went unanswered and they are now not answering any of my attempts to get my money back. I have reported them to the Better Business Bureau at this point in hopes to get some resolve as they could care less to make it right. Don't buy from this company!! They are complete trash!
I order a fender from Painted Auto parts and the fender don’t match I put in a claim and still has not heard from them. 6041066 Order number. Look bad Just wanted a fender that match. They don’t even get back to me.
By far a miserable experience. I know what I am doing...the question is do they know how much they fail at every aspect of business. This is a verified purchase for my wife 2016 Malibu a few years after the Painted part was installed. The rust is a testament to the corrosive customer experience they excelled at. I know what I am doing. All of my vehicles have an unlimited car wash Membership. Pay more elsewhere and leave these clowns in the dust or rust.
Horrible service at its best. They don't contact you at all. When you call, they tell you go on they website find information there. My package came in damage, im trying to file a damage claim now it's been two weeks and haven't heard nothing from them yet. I wouldn't recommend buying from them they don't care about they're customers at all. I'm still here waiting for damage claim for two weeks.
Painted Auto Body Parts was amazing. I needed a mirror painted for a 2005 Buick. They communicated clearly with me via email so I knew where in the process they were and when my mirror was ready. The mirror came in a reasonable amount of time and it looked beautiful. However, I made a mistake with the color, and they were great! I explained the problem to them, sent back the mirror and they corrected the mistake at a totally fair price to me. Overall, they were just a great company to work with. They were trustworthy, had fair pricing, and did quality work. I would use them again in a hot minute for any other auto painting I needed done. Wonderful company! Rick
I recently ordered a car hood and front bumper with the "paint to match" option. The entire process, from placing the order to receiving the parts, took less than three weeks, which was quite efficient. As I live in the Chicago area, I was able to pick up the parts locally, which was convenient.
The only issue I encountered was some dust bubbles in the clear coat. When I called the body parts shop, the lady advised that I should buff the surface to remove these defects. Overall, I'm happy with my order. The color is an exact match, and the parts are of good quality and fit perfectly with zero issues.
Despite being skeptical at first due to some negative reviews, my experience was positive. I would definitely consider ordering from them again.
I am happy with the bumper cover I bought from Painted Auto Body Parts. Communication was good throughout the process. I had a concern early on with a color match that was addressed fast and correct with no hassle.
The cover is of very nice quality. I had to move some parts from the old bumper to the new one and everything fit perfectly. The color match with the rest of the car is great even though the car is 16 years old. The finish quality is very good.
During installation, the new bumper lined up perfectly with the fastener holes and it looks great. I don’t know exactly how much I saved over the cost of a body shop repair but I’m very pleased with the results. Attached are pics of the old, damaged bumper and the new Painted Auto Body version. Many thanks!
Shipping was slow, but that was to be expected by reading other reviews. I was not impressed with the quality of the paint job. The fender has many bubbles in it however the color matching was accurate. Packaging was decent. Wrapped in bubble wrap however box looked destroyed. Fender arrived with a small dent in it. The fit was mediocre. Did not line up perfectly with existing panels. Really disappointed when spending so much money for a fender to have this many mistakes and issues. Definitely do not feel the product I received was worth the money I spent. For the $500 I spent I was expecting a lot better quality and not a damaged product. Would be more than willing to leave a better review if these issues were resolved or made right.
I ordered a painted hood and it showed up dented. Made a claim per their webpage instructions and have yet to hear back. Tried to call their customer service but received a recorded message that their mailbox was full. I guess I’m stuck with a bad part.
I ordered a painted bumper, front fender and fender liners for my 2014 Honda Accord. After 2 weeks I received the wrong liners. I sent a couple of emails, with no response, but was finally able to speak to someone on the phone and they apologized and said they would send the correct ones and to just keep the wrong ones. I started looking at their reviews. I know that I should have done my research on them before placing my order but I am so glad I didn't, because with the reviews that I've read I would have never bought from this company. Needless to say I was very worried about what my parts would look like when or if I got them. I was worried and stressed and thought that I had just wasted $700. It took almost a full month for the parts to come in and arrived in a very damaged box. Luckily the parts were not damaged and the paint job was perfect. You cannot tell the difference between the new parts and the old, it's a perfect match. They did an excellent job for a fraction of the price of what other companies wanted. Yes the shipping is a little slow and they're not very good at answering emails or phone calls, but the work they do is worth the wait. Apparently this is a very small company and they are extremely busy which explains why everything takes longer than what we feel it should. People are much more likely to write a bad review than a good one, which is why I wanted to write a mostly positive review for them. I know everybody has different experiences but I am so glad I chose to go with this company and if I am ever in need of car parts I will definitely be using them again.
I had a great experience with painted auto body parts/ Chicago auto body parts. I bought my bumper through them and had them paint in all in one step. Very convenient and the paint came out great. I definitely recommend them. I got a bmw bumper and it came out good. They were very nice to me in person as well, helped me right away through the door when I went for pickup. Did a good job wrapping on pickup as well.
I'll have to update the review once I get resolution, but first off all I ordered was a mirror. I think the site did a good job letting me know it'd be roughly two weeks for me to get the painted part (they are actually a local shop about 10 miles away). So shipping actually came a little quicker than expected. I did email them asking if I could pick up the part and avoid shipping. I never got a reply back (it's been several days). The actual part seems fine, the paint matched (we provided proper code...checked, double checked, and then triple checked), but the paint job is poor. There's a run of paint right at the top, overspray all around the black housing, the painter left the tape on the housing (come on, clean up the final product). I requested a partial refund to help make it fair, as we will have the mirror painted properly locally. We'll see how the resolution goes...I just emailed them this morning 12/23/2023
Update: they offered a $30 refund, then invited me to drive it down to them and have it repainted after I declined the offer. I offered to ship it back at their expense or a partial refund (the cost of the paint job they charged me). The CS rep seemed to want to go back and forth. I don't have time for that. Ultimately, I've chosen to dispute the charges...I cannot believe the headache in trying to get a resolution. Who has this kind of time? Painted Auto Body -- Fix your QA, adjust how quickly you provide satisfaction to your customers, and your business will improve. I guarantee it.
I strongly suggest you do not order from this company online and have the painted parts shipped. It took almost twice as long to get the part than what was stated online. I ordered a hood from this company that was supposed to be painted to the paint code that I provided. Every time I reached out to find out when my hood would ship the response I got for over a week was the hood was being painted and would ship in the next day or two. It took 10 days after that to get a tracking number. The part was delivered in the middle of the day to my house. I didn't sign for it or could inspect it. The box was pretty beat up when I inspected it that night but didn't see any damage. When I went to install it under the foam corner bumpers was damage on both rear corners. I had to install the hood so my wife could drive the car. Once installed I could see how horrible the paint mismatch was. I sent them pictures and the paint code as they requested. After I sent this information I haven't had a response in over a month. I have emailed them many times and never get a response. I found a number for them on the BBB website and when you call they can't help you, you have to email the claims department. When I told them I don't get a response from emails to the claims department I was told "I am just a salesman." This has to be the worst company I have ever dealt with. I guess they figure if they ignore you eventually you will go away. I have filed a claim with the BBB and am filing a claim with the AG office as well. Look at the pictures, paint isn't close to the right color. Don't waste your hard earned money buying from this scamming company!
PLEASE BE AWARE! After placing my order I waited 20+ days and began asking questions about when I should be expecting my Bumper. For the next 3+ weeks I was told that it's painted and drying. They where lying in my face. After almost 2 months of wailing I sent a frustrating email, again asking for what is going on and why I still don't have a tracking number. I received a reply saying that they did not had the item in stock but now it's for sure in stock and getting painted. Now almost 2 months went by .At this point I was very frustrated with them and asked for a compensation for Waiting, at first I was offered $100, I replied that it only be fair if I don't get charged for painting at this point. But next day they made a decision to give me $150. When I asked that It would only be fair if I'm not to be charged for painting, I wasn't realizing that I'll get a bumper that is completely different color. That is with the sapmle that I send over to them (See pictures) I gave them on option to fix it at their shop or refund $200 so I can have it repainted here at my local Professional Body Shop. But instead of acknowledging the screw up they said we all ready give you $150 here is $85 more and it's your problem. Quote from customer service (The world is not perfect you know) guys I encourage you to be smart, and stay away from this place! It's not worth dealing with this company, I promise you that. At the end you'll lose more money and have more gray hair.
Please stay away from this place. I bought a hood for my 2008 335i e93 bmw. They did a good job on the paint, but the aftermarket hood was complete junk. Espically for the price, priced the same as oem from bmw dealership. Also when I came to pickup the hood, the guy that brought it out was dragging it on the floor to me. I tried contacting their customer service and all they kept blaming it on my bumper and making random excuses about my cars Hood hinges being bent and etc. Nothing on my car is damaged. I put my old damaged hood back on and it fits just fine with my bumper, I even put my old oem bumper with the new hood and still doesn’t fit. Asked to bring my hood back for a refund or an exchange for a new one or even a partial refund. Horrible customer service didn’t resolve anything.
I placed an order on or before 10/30/22.(I received my confirmation email on this date) I ordered a hood painted. Today is 12/12/22 and still have not received my hood or even a shipping notification.
I have called this company many times. They are very hard to get ahold of and don’t respond to emails. 90% of the time I will get voicemail and their voicemail is full.
I finally got ahold of a gentleman on 12/8/22 . He said there was an issue with my paint code. I expressed my frustration as they have my order for over a month and are just figuring that out now? Per instruction from this gentleman I sent a picture of my door jam sticker to them via email. He said it would be shipped within 24hrs. I asked to speak with a manager and he said she was out sick.
I call roughly 8-10 times on 12/12/22, finally get ahold of someone. She asks for my order and then interrupted and said are you Mr.wxyz? I said yes. She said it’ll be shipped today. I said oh okay great! I then asked to speak with a manager. She said she isn’t in today. I said ok when will she be in? She told she doesn’t live her life so how would she know? After those kind words she hung up the phone. After several attempts to call the company back, I now get their full voicemail.
Absolute worst customer experience of my life. Place should get negative stars for such an awful experience.
Update: Finally got a shipping notification. This company is lying saying they left voicemails or even tried to reach out to me. Their staff is extremely rude. I also attempted to call again yesterday and left a voicemail and today which I received their voicemail again. No call back.
Update 12/23: Emailed back and forth with Maria. She apologized for my experience and said she would pass my information along to a manager. Still have yet to hear from a manager. Received my hood yesterday, paint is the complete wrong color. Paint quality is okay, more on the poor side, has a lot of “fish eyes.” Called today and left a voicemail, of course they didn’t answer the phone.
Update 12/28: called and emailed this company. They responded to my voicemail via email and asked for pictures. Sent pictures and almost a week later, have heard nothing. Called yesterday and left another voicemail. They really left me no choice, filed a dispute on the charge.
Ordered a rear bumper for a 2013 Audi A4 from Painted Auto Body Parts. Before ordering, I did had some reservations about this company due to some of the no-so-great reviews I read, mostly concerning past-due delivery dates and some quality issues. Elk Grove Village/Chicago BBB reports were also a bit discouraging with delivery and customer service complaints, but in my experience some people easily complain and tend to exaggerate their unpleasant experiences; most actually turn out to be rather minor issues. So, I went ahead with the order and purchase. Now, my one-time experience here with my own painted rear bumper order from them has turned out to be excellent. First: all 3 times I phoned them with questions, I was able to conveniently speak with a knowledgeable person there about my order. Second: the bumper actually arrived a day early. A company rep from Painted Auto Parts had previously encouraged me to carefully inspect the bumper upon delivery before accepting it from the shipper. The truck driver from the freight company was cooperative; we opened the box and closely inspected the contents: all good with no shipping damage. It was packaged pretty well but not great, with thin-foam sheeting and bubble wrap around the painted bumper itself, but there was lots of "rattle room" inside the oversized cardboard box. Obviously and fortunately though, the packing job was sufficient and effective. Third: the paint job looks really great, evenly coated, no runs or orange peel, nice shine. The color match isn't quite perfect, but white is a really difficult color to get a perfect match with by using just the factory color code, without using a computerized paint-matching optical instrument, such as a PPG machine (also, I have since noticed that most factory plastic bumpers aren't a perfect color match with the metal body panels either). The color match is close enough to be satisfactory for me, and no one else even notices, they just mention how nice it looks. Fourth: the fit and alignment of the bumper is excellent. I've used after-market body parts in the past on other cars and they can be imprecise, difficult to fit, and have gaps or mal-alignments. This bumper was a CAPA certified body part, which I paid a bit extra for. It fit great -- precisely with the other panels and mating component on the car - no problems whatsoever. Overall I'm quite pleased with my order and experience with Painted Auto Body Parts from Elk Grove Village, IL. I would use them again.
we ordered hood and front bumper from them. after the first wash of the car the whole paint on the part have shed and cracked. I contacted them for a solution after one month of waiting to respond me back their best solution was to discount a 100$. That is ridiculous and waste of time. The whole painting of the parts cost us beside the cost of time. They should take the responsibility for their unprofessional work and to know how to put solutions if they don't get it done the right way.
It's true that shipping takes a bit longer than stated. Understandable with the current state of the world. I never received tracking or an official notification of shipment, it would have been nice to expect it for sure.
I still got a timely reply when I inquired about the status of my order. No complaints.
Items were packaged fairly well. They're extremely wrapped in bubble wrap and foam. There was still slight damage from shipping. I mostly blame the mail carrier although all three items were in the same box.
Perfect color match, acceptable quality replacements.
Can not complain one bit, parts came as described. Yes it did take about 3 weeks to arrive, however this was expected as they mention it could take at least 3 weeks for your parts to arrive if you want them to be painted. Paint was perfectly matched to my car and it was wrapped and packaged very carefully. Fitment of fender was spot on. Holes lined up perfectly which made installing this a breeze. I would definitely recommend their products.
They shipped it Usps partially wrapped in cardboard!! Arrived bent, dented and paint chipped. I’ve tried contacting them multiple ways for the past 6 days. Including making a claim. No response. *Update. So it’s been 2 weeks now and still no response. Yet they responded to this review. So many reviews with the same complaints. Really wish I did my research about them before I placed my order.
We ordered a replacement bumper for our 2016 Camry. It was delivered on time. They forgot the replacement directional light, but a quick email and they took care ot it immediately. The bumper matched the car and we end up saving 3-4 time on the repair cost. Our teenager is grateful that an insurance claim was not needed.
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