My car was towed due to a car accident a few days ago and I called W&W towing to inquire about the situation. I spoke to a guy named Larry and he was very pleasant, empathetic, and understanding. He answered my questions with patience and the kind of week I've had the kindness was definitely much needed. Kindness can make or break people and it really made my day a little better. The price is a lot when you just don't have it and it's an added expense you didn't plan for but it's not as bad as it could be so I'm grateful for that. Because of Larry's kindness I felt it important to leave a review on my interaction. Thanks again Larry.
The people here are most respectful. The tow drivers really know their stuff and the people I side are helpful and patient. As tow yards go.....this once has integrity.
I had my vehicle towed here by the matteson police. I was told by matteson dispatch that they need to contact the matteson police if i need to get anything out of my vehicle. I was told i did not need a vehicle release form. Because i was abandoning my vehicle and just gathering my possessions.
The tow company was non compliant. Requiring a vehicle release form 500$(cash) from the village of matteson, il police department. After the police department said i didn't need one.
This place seems dirty/crooked.
I was holding my entire life inside my vehicle.
Including my prescription glasses.
The village of matteson police department is not cooperating. Im worried i may never get my belongings now.
Lawful evil.
These guys are helping today's YOUTH! Need I say more?? Look it up, Check it out! Thank you Early Walker, you are the Man!
Your friend, Ashburn Searcy Jr. -
never done business with these folks but mr walker is a helluva man. i just saw him on tv on dr phil. rewarding the young hero who saved the mans life on the train is one of the coolest things ive ever seen someone do for a stranger.
people like this deserve our business and respect.
Early Walker is one of those dudes that sees heroes in action and wants to reward them for their selfless actions.
Well done Mr Walker
Do not use this business, I paid my towing fees so the insurance company can come get my chevy equinox but come to find out nobody know where my suv is located
People were very friendly and helpful when we needed to get personal belongings from a car.
The man who was at the crash site was the same man who helped us. He gave a lot of input to our family member who was involved in the crash. Very nice guy.
Avoid this place at all costs. Had a stolen car found in Harvey. Was told w&w had the vehicle. The total tow was less than 3 miles in which they charged $550 to get the vehicle out. This place is an absolute slum would never recommend anyone to use this place. If you have a car stolen and it ends up in Harvey tell the PD to not allow the vehicle to be towed to this disaster of a tow yard.
I received an life saving experience. Very prompt and professional. They also went above and beyond and assisted others without the means. Very community oriented company.
Excellent service! They arrived earlier than stated and were extremely nice and very professional. I would definitely recommend W & W Towing and they will be my first choice if ever I need services again.
I was thoroughly impressed with my experiences with W&W Towing. From the inception of the initial call, the promptness of the driver, and the professional care for my vehicle; the company exhibited nothing short of excellence in their dealings with me and others in which I know personally who have all used the W&W Towing services.
I was in a car accident ww towed my vehicle in a timely fashion, when I went to pick it up they was very Sympathetic and made my progress smooth, great customer service
I had a great experience with this company. I got services in a great timing. All the staff were friendly I had no complaints with this experience. I will be using their services again. Good place to choose!
Was surprised at how fair they were. (To be a towing company) the employees was very friendly and made sure everything was quick and easy. I called before I went up there and they broke down everything I need to go to get paperwork need and also helped me with a point of contact to help. Despite being a towing company I can admit 5 stars is well deserved.
My car broke down in the middle of the street I needed a tow asap these guys were there in 30 mins I truly appreciated that. 2weeks later I locked myself out of my car and once again they came to my rescue in a timely fashion. I Would definitely recommend WW TOWING GREAT SERVICE.
This place is terrible. No hours posted. They don't answer phones or return calls, I left 3 messages. This is how they scam everyone including insurance companies out of money. You can't get in touch with anyone so your vehicle incurs excessive storage fees. I will be reporting to BBB.
On 8/4/21 Vehicle was towed from accident, when I went to get my things I seen all my tools were stolen. I have video proof of items in the vehicle before the tow truck left.
On 8/6/19 a W&W driver stole personal items out of my car inside there tow yard, also the little girl who works the front window changed me $25.00 to retrieve personal items. I did not remove any items because everything was already stolen. A W&W employee went to my car with me and witnessed everything.Businesses that steals should get the poorest rating possible.
My vehicle was stolen from the northwest suburbs, taken south and then very suspiciously ended up at this outrageously overpriced towing company. The facility was dirty and didn’t look up to code. Don’t expect speedy service or a compassionate reception.
When I found out my vehicle was stolen and brought here, I had to quickly arrange to get there on a Saturday. When I called and said I would be 2 minutes late after they closed, they were absolutely unable to accommodate for those 2 mins, and they gladly charged me for more daily storage fees.
The whole operation was very shady, and I would’t be surprised if a steady stream of stolen vehicles end up getting towed conveniently to their lot. The customer service was extremely slow, and they don’t accept credit cards presumably to avoid paper trails. Avoid this place at all cost.
One of the worst experiences I've ever had bad service and extreme over pricing they should not be able to have a business license. Shady things happening here SMH.
I waited 3 hours from AAA and they were a no show.
These guys showed up in 20 minutes and had a fair price for cash compared to how long I had to wait.
5star service all they way. Ask for Maurice he's da best
These guys are awesome! They have great customer service, they were super fast to my location, and they a super talented in towing becuase I had a difficult tow and they made it easy and fast.
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