Got there in a timely fashion, very professional, and offered great advise. Took back to shop to have battery evaluated and turned out the shop I got the battery from sold be a bad battery. Wouldn’t have even thought to go back and have it tested without their recommendation.
I called a week prior to getting car towed to my new house over the phone the lady told me 65 then when im ready a week later I was 75 that my only complaint other that it was fine
Parked at the wrong side of a lot at the site of my own apartment. Although signage on the lot indicated that parking was for private use only, there was little indication on assigned spots. Ended up costing me 300 dollars with very little explanation provided, and my car would not initially start. Go to Tatman’s, you’ll be happy you did.
When my car wouldn't start I called Reynold's Towing. They showed up in a reasonable length of time, jump started my car. Andrew was professional and did an excellent job. I would recommend Reynold's to all my friends.
Double trailers were pulled back onto the road. The last trailer wasn’t that far off the shoulder. However, the wrecker kept saying that I was in the ditch. I told him that I’m not in the ditch. The ditch is down there. He didn’t respond to me and continued to charge us for being in the ditch even though I was not. Good thing I took photos.
My son's car slid off of I-57 about a half mile from the Market Street exit in Champaign, IL while on his way to Champaign from Chicago during a snowstorm to watch the University of Illinois vs. Northwestern football game on Saturday, November 29th. There was no damage to his car. It was just stuck in the snow on the side of the road. I called Reynolds Towing after being quoted $875.00 by Tatman's Towing to do a "wynch out" (pull his car about 15 feet to get it back on the road). Reynolds Towing came out and got him back on the road within about 10 minutes of arriving. They were very professional and efficient and they charged us a very reasonable fee of $175.00.
i got my car towed today by them and i was there the whole time they were towing it. had cash in hand to pay but because big dude that’s a ginger prob 250IBS decided because he got his feelings hurt to tow my car to the impound lot and end up paying 350. Was i mad my car was getting towed of course so i had an attitude but was willing to pay and go on about my day but ended up spending my whole paycheck because a dude got his feelings hurt. do better. if i could give 0 stars i would
Once, when I was leaving the parking lot in front of their store, a tow truck driver who was driving their tow truck back. We met at the intersection in front of their store, and the driver was very rude. Later, when I returned there to do business, he even came to the front desk to threaten me. The employee's attitude was very problematic. I hope everyone knows that when you encounter this type of driver, don‘t be friendly to him.
After trying to get Roadside Assistance (out of LA) to find me a tow truck to help lift my trailer back up onto the ball of my pickup for over an hour. I gave up and found Reynolds on Google. I called them from the northbound side of 57 two miles south of Rantoul, and they were there within 15 minutes! The guy who came out was fast, friendly, and efficient. He had me back on the road and double-checked the hitch to make sure it wouldn't let the ball loose again. The service was affordable and the technician was professional. You can't ask for better when you need afterhours service on the side of an interstate. Thanks Reynolds!
They were so quick and fast they beat me to my car and was there less that 20min I loved it service was nice and I think Andrew helped me . He’s awesome and quick he needs a raise
I was charged 110$ for them to bring me a couple dollars of gas. If they would have towed me it would have been 115$. Someone please make it make sense!!
My only issue is that after 45 minutes of waiting for the wrecker to arrive, I called back to get an ETA. I was told then the wrecker was now en route, which took another 30 minutes. They had my number, could have notified me of the delay.
The price was better than anybody else that I called and checked With and they were very friendly down to earth and did exactly what they said they were going to do and Took the car exactly where we needed it to go. I appreciated them.
I called Reynolds because my car would not start in my garage.The serviceman arrived quickly & the car started for him. He never looked under the hood. The next day my car would not start again in a store parking lot. I needed a new battery installed. I saw the battery & it was corroded and had pink foam all over the top. I was in that store lot for 3 hrs. waiting for someone to install a new battery. If your employee would have taken the time to look under the hood, it would have saved me time & money. I was not very happy.
Reynolds showed up within an hour of when I called. It was one of our frigid temp days so I thought they might be busy with other dead cars. Tim was super efficient and friendly! He even tried to do a quick troubleshooting so I could avoid the tow. It didn't work but I do appreciate his efforts and his fast, friendly service!
Alex was prompt and very professional. He was able to jump-start my car in the garage with his jumper pack. I was charged only for the service fee and not for the tow. I'd definitely use them again, but hopefully not!! LOL. Make sense?
Tonight my girlfriend and I had to get her car from lodge park in Monticello to the Wicked Wrench in Monticello. This is less than 5 miles. The officer that stopped to help us asked if he could save me time and just call it in through dispatch. I was appreciative and said go head thank you. We waited we received our tow everything went smooth. When arriving at destination we were told we had to get up charged because the police made the call. Also we had to be charged for 25 miles. So we paid a total of 350 something for a 5 mile tow. The driver was kind I will say that much. I recommend using any other company first. I used Tatmans Towing for my Honda last week. From Neil street and Kirby Champaign to Wicked Wrench Monticello was 250$.
The driver arrived in a fairly timely fashion VERY early on a morning I expected it to take an hour or more due to Black Friday shoppers. He was quick with the lock-out, and polite, and when I realized I was 5 dollars short on cash he had no problem with the time it took me to get that extra 5 from someone else.
I called Reynolds for a flat bed to tow a C6 Corvette a regular wrecker showed up which concerned me Brandon said don’t worry I’ve got this what a great job he did and careful not too damage my car the starter had went out and I was dead in the water
Great service and staff. Even on a rough day they were great. Tim stopped on the side of the road and went out of his way to make sure I got off the intersection safe. When it came down to pulling the plug and having it towed home the price was reasonable for a medium duty service. Bob was great and got her home 3 hours away. Many thanks all around.
Had to have my jeep towed and Kalen arrived within 45 mins from calling. He was super friendly and professional! He was the first driver to ever tow my jeep like this...I asked why and he explained that since it was a 4WD it would be less damage on my transmission which was great...and I appreciated that. Treated my vehicle like it was his own. KUDOS to you Kalen!!
You would think tow drivers of all the drivers would know how to properly park. I guess Reynolds employs a special kind of driver. This man was on his phone while stopped at the stop sign blocking bicycle traffic and creating an unnecessary hazard. Genuine question, do I call another towing company to come and get this dude off the street or do you guys provide your own in-house self towing?
Very fast service with an affordable towing price. Around $3.50/mile (+other fees and tax) for a long distance late night AWD towing. The towing vehicle can take up to 2 customers on it.
Had a nightmare afternoon with a blowout and then the spare donut went flat and came off the rim. We were a mile from Buckley on 57 with 12 rescue dogs on a transport.
A fellow transporter drove from Kankakee to pick up all the dogs. We called a towing service from Urbana first it would be $404 to tow back to Champaign. I called Reynolds and spoke to Shannon who was so helpful and friendly and she told me it was only $250. Mike was the driver and was very friendly, professional, kept us updated, and was there within 30 minutes. A+++++
They where called to tow my semi that was on the shoulder but close to the interstate to a truck stop and when they arrived, they said, they couldn't. Then, to move my truck 4 feet down on the shoulder they charged my $525. I suppose is better to charge you an exaggerate amount to move your truck 4 feet than offer you the service they where called for. They take advantage of their position and charge you whatever they want. My recommendation: Don't use their services!!
Had road side assistance that selected Reynolds to tow my car to dealer lot. Arrived at dealer with mirror busted. Before and after pics show it pretty clearly. Reynolds response? Must've happened while sitting still in dealer lot. Absolutely no consideration of culpability even though they handled it entirely while it was in motion. They are insured for it of course, but they still opted to shaft me by taking no responsibility for this. My interaction with them was ridiculous. It sounds like I would have needed to follow them down the road at all times recording video in order to get them to acknowledge what would be obvious to anyone else.
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