Excellent experience. They gave a very fast turn around in an emergency repair, worked hard to get the best value on parts, and made sure I was completely satisfied. Thank you!
Our local mechanic sold his business and it's always hard trying someone new. John and Julie were amazing to work with. They are fantastic at communicating and got to my vehicle the very next day both times I dropped it off. Very reasonably priced and John took extra time to discuss and teach me what was going on with my car. He even suggested I take it home and make minor repairs rather than charging me for things I could easily do myself. Franklin Auto is my new place to take all my vehicles because I've never had a better mechanic.
I have used Franklin Auto for ALL my auto needs. We have five vehicles and John has fixed every problem and performed every service we have needed. I have recommended him to my family and friends, who have all used him. Julie in the office knows here stuff too! She always comes to my rescue. They are the best!!!!!!!
I'm with a trucking company from MI. had a truck in the area that needed some brake work and a tire. called these guys and they were on it in no time, even going out of their way to pick up a tire for us and back to the tire shop to get it mounted. So pleasant and great to work with...Heck, wish i lived in the area just so i could use them all the time!! A++++
I am so beyond thankful to have found this place. As someone who knows very little about cars, when mine began to overheat I was very anxious about what could be wrong. They were very personable and polite. They began by helping me get in at a time that would work around my crazy schedule and kept in contact with me through the fix so I knew exactly what to expect. Their quotes were accurate and fair, god forbid anything else happens to my car, I’m calling them first. Thank you again!
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