What clients say about SCHOW'S TRUCK & EQUIPMENT in Heyburn (ID)
Called in at 08:00 and my truck was in the shop almost immediately. Jaccob was extremely professional and helpful the entire time. Excellent work. I HIGHLY recommend Schows. 10/10.
I’ve bought parts here a few times. Won’t anymore. I was going through so I called to see if they had the part. He took the information and said he would call me back.
Hour later nothing. So I called again got the same guy. He forgot about me. As I’m talking he rudely interrupt me and said that I’ll have to call back a customer just walked in.
Well guess I’m not a customer.
I would like to recommend this place, my truck had regen issues, shop at Eden would charge $2800 for repairs, this place took me in on Saturday fix the issue in 1.5 hours, replace DEF pump, and got rolling, and to my surprise was under warranty so not even a bill for it.. Thank you!
My Freightliner Cascadia broke down in Twin Falls area on Tuesday late night (some emissions fault codes and ECU derated truck) so I couldn't drive it. Closest shop was Freightliner dealership in Twin Falls but they told me they wouldn't be able to plug a diagnostics computer untill Friday that same week and would not be able to start working on it untill Friday next week. That would put me out at least for 10 days. So I called SCHOWS and I am glad I did.
On Wednesday morning towed my truck to SCHOWES in Heyburn ID wich was 45 miles further then Freightliner dealership. They couldn't start working on it on Wednesday as they got some other trucks in bay but they provided free shuttle to a hotel in Heyburn ID. Wayne was mechanic working on my truck and he did fantastic job. Diagnosed and fixed an issue on Thursday mornig. Truck was ready to be back on the road even before I had to check out of the hotel. They gave me a call and provided transportation back to their shop. I was very happy with a service, friendliness, knowledge and skills of the mechanics working there. Can't thank enough for getting back on the road quickly. These repair shops are a backbone of American trucking and best source for OO to keep rolling. Thank you Wayne and SCHOWS. A++++ repair.
I don't know about the price.. we had some emissions codes and had already D-rated. They made it seem like I was gonna be several days, because everyone's way busy.. but we were out in less than 2 days. Serious case of under promising and over delivering.
Had an issue. Resolution resolved. The boss of the company called me and was very reasonable in terms of resolving my dispute. Will not disclose as to what happened, all I will say is that I had an issue, misunderstandings were cleared, and the boss stepped up in figuring out what’s going on. Was gonna go 3 stars, but I am more satisfied hence the 4 stars.
It's schow's and if you know schow's, they will never change their ways but are unfortunately the only freightliner/western star dealers in the immediate area so they take advantage of it to the fullest and some. They are always outsourcing for parts and filters ect, for a few fleets they have come through there annually. Never can find good help and when they do they lie to them and shower them with broken promises. Wayne is great although some don't like him. Austin's heads so big he bounces himself outta the question. Good job, with somewhat decent benefits though but Don and Craig cannot run a business, never have and never will. You'll be missed Steve R.I.P.
Towing center guy answered after hours what a great guy said send me pics I will take the fitting out fix airlines asap. Most affordable best service ever. it was 645pm when this all happened they saved the day.
Crooks, they told me I needed a 7,500 Turbo Charger, when in fact it was 1bolt broke in the Manifold, and because I wouldn't let them Steal from me, the guys SCREWED A NAIL IN MY DRIVE TIRE. They didn't know or see the video Camara pointed to rear of the Truck...SHAME.
Way over charged on price of parts and way overcharged on labor! They fixed things I did not approve (typical Mechanics) but did not fix the main problem I sent Truck there for. And the Bill was outrageous for what was done. My fleet will never return.
First time customer today.. and be a repeat customer when needed... They had the part and was quick to get me in to repair... Polite and professional people here... Definitely recommend this repair shop
I cannot say enough good things about Schows. We have done business with them for 30+ years and there’s a reason. I have never seen a service company care more about its customers then Schows. We’ve had some emergencies where it’s been after hours and we have had the owners come on numerous times to get us going again. The service department is so good at keeping you informed on your vehicle. Wayne and Austin are some of the best mechanics out there. Bobby worked on my cabover and gave it new life. The parts department is by far the best in a 200 mile radius. They usually have the part and if they don’t they get it pretty quick. Tobin and Dana are top notch! Prices usually are lower than any where else in town. Now if they only sold all brands of truck my life would be complete! If your a driver and you have any issues don’t hesitate to call Schows. They treat you right!
Even in the most stressful times of having to accomodate everyone coming thru the door looking for parts and the service department working on trucks they'll stop and give you their undivided attention to help you out. How do I know? They did it for me! The team at Schow's are top notch integral folks who care about their customers needs. Thanks guys, keep up the great work!
Why did I get attitude? Ok, I get that that the service dept. is busy. I called once on Tuesday and once on Wednesday. The service manager ask me, "What did I tell you yesterday?" That was his rude way of saying don't call me, I will call you.
Is it not obvious that some people get anxious?? If my truck is in the shop, I am not earning. Don't read me the riot act over a phone call. Didn't want to be rude back since I need the truck fixed.
I have worked with them for five years now. They have been great to me. Quick service and reasonable rates. The service dept. is great to work with and fairly priced. The parts department is very knowledgeable and on top of their stuff. They are my go to for service and parts in the southern Idaho area.
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