Schaffers Towing LLC in
Coeur d'Alene (ID)

Matthew was amazing! He was quick, very nice, and super helpful!

Mattew was absolutely amazing! He got us out with no additional damage for a great price!

Schaffers towing employees do the right thing regardless of the circumstances! I was changing my tire after being t-boned in a round-about today. Ed was returning from a job when he spotted me. He stoped his tow truck, and quickly jumped out offering me a floor jack and impact gun to help expedite the tire change. Actions like this clearly highlight the quality and integrity of Schaffers and its employees. I highly recommend supporting businesses that choose to lend a hand to its neighbors and community without expectations. Thanks again Ed!

Called AAA to get a tow for my trailer as it had some loose lug nuts on a driver side wheel (Unsure of how that even happened) it came loose someplace in spokane and saw it wobbling coming into Coeur D Alene. So to the review. Shaffer towing picked up the dispatch from AAA, we had already been sitting there for about an hour and a half to two hours waiting for a call from the tow company and when we did, we found out it was Schaffer’s. Previous to this experience, I had been referring my own customers as a Mobile Mechanic to this company when I ran into things that I could not repair; I figured that they were a good choice and they told us that they would be to us in about a half hour. Fast-forward close to an hour later, never heard back from them so I ended up calling them back. Then put on hold for about 10 minutes before the young lady who answered, came back and said we can’t pick up your trailer and gave me no reason as to why. I continue to press her and tell her to put the gal on the phone who I originally spoke with who asked for pictures of my trailer and how full it was. The original girl who I spoke with, got back on the phone and said that the owner told her that he would not tow my trailer Because it was full of tools…(Who drives around with an empty trailer?) They Told me it was because they wouldn’t be able to secure anything inside the trailer and didn’t want to break anything. I drive with this trailer five days a week from Spokane to much of North Idaho repairing peoples vehicles and never have any problems with stuff falling over inside my trailer as I secured everything To the walls and floor. In my honest opinion, I felt like they just didn’t want to pick up the trailer because it would be too much work. What really irritates me is the fact that when I sent him the picture, they should have rejected the tow from the get go instead of having us sit there With our five-year-old daughter in the car. As we’d already been sitting there for about three hours at this point. Hungry and irritated because of the debacle that AAA caused with their lack of communication with the tow company that they contract with. I will never recommend this tow company to any of my customers again. I would recommend a liable towing. They came quick and securely put my trailer on their flatbed. Even though I had to pay $360 out-of-pocket for this, I take that over dealing with AAA or this tow company.

Called AAA, they are contracted with Schaffers towing. We were told by AAA after an hour and a half that they were dispatched and then contacted twice saying that they were 30 minutes out. To just sit and text my husband and get all the pictures of his work truck. Apparently that AAA did not relay to them. He is a mobile mechanic that’s local, and all of his toolboxes and tools are secured and strapped down since he uses this trailer five days a week. After three hours of sitting in a parking lot outside of Cracker Barrel with our five-year-old daughter in the car, being told that they would be there within 30 minutes (two times)and then sitting on hold for another 10 minutes when we called them to find out the ETA. We were then told that they wouldn’t be able to tow the trailer because apparently there are tools inside the trailer. Please tell me how many trailers rolling around are empty? People use trailers for work, and most cases trailers are fully loaded. My husband‘s trailer contents were fully strapped down and even though he tried to tell the people at Schaeffer‘s Towing, they refused to listen and refused to tow us. Even after being contracted through AAA and contacted through them. We were assured by AAA after explaining the entire scenario initially that they would be able to tow us and they would be in contact. Well, that wasn’t true. Now we were left without an option to get towed thankfully we ended up calling RELIABLE TOWING and they came within 15 minutes to tow us. PLEASE DO YOURSELF A FAVOR AND DO NOT USE THIS TOWING COMPANY. AFTER THREE HOURS AND AN ENTIRE DAY WASTED OF SITTING IN A PARKING LOT WAITING AROUND FOR THEM, WE WERE UNABLE TO GET A TOW. GO WITH RELIABLE TOWING, INSTEAD TRUST ME YOU WILL APPRECIATE THE SUGGESTION.

DO NOT RECOMMEND. Slid into a ditch. Called for estimate. They asked me to send pictures of incident. After reviewing photos, they estimated $85 for a winch out + two dollars per mile after that. It was towed 4.5 miles. Took them less than an hour to pull it out. Charged me $509. I asked them why the estimate had changed so drastically. They told me it was 3 dollars a mile, THEN told me the miles are not calculated from the incident to destination, but rather from their shop. Not only did they mislead me with the estimate. They also misled me with when they would be able to do it. The day before, The Driver called and told me he was wrapping up a job and would be heading my way afterwards. After not hearing from him for 5 and a half hours, I called back and he said that he had several other jobs that he had to get to before me. So I had to reschedule for the next day. Lied about cost and mislead me on timing. So , don’t believe a thing they tell you.

I was helped by an employee named Anthon I was not the one in need but I had a friend that I had just met she needed service in that she needed to get back into her vehicle and Anthon what is the one that showed up for unlocking her car. He went above and beyond and was excellent at what he did and he already sounds like he has a five-star rating just how he is as a person and as a specialist and I would like to continue that rating for him and if he is not already rated five stars this will be added to his repertoire. I appreciate his service and his attention to each of us ( My friend and I ) as we were trying to get her back on the road after her stop that she was at. Anthon also texted me as I requested after I had to leave before everything was finalized after she got in the vehicle And this was appreciated because I asked him to let me know of anything needed to be done or if she was all squared away and to make sure that she was taking care of to let me know of the status after I had to leave. And Anthon was courteous enough and professional in getting back to me afterwards and then following up after that night the next day to make sure everything was still kosher on everyone's end financially and for her (my friend) and for Schaffers towing as well. You have an excellent employee in Anthon, and this review is a little couple days late but I told him I'd leave him one because he deserved it, in everything he did. May God bless you Anthon and schaffers towing in all that you all do from here on out. May you receive blessings more that you can carry and more than you can take in for yourself and for others. You are all truly a blessing !!! keep up the good work!!!! Thank you In Jesus's Almighty NAME God bless you all AMEN AMEN AMEN ???

Schaffers Towing was exceptional in every way. Since our charging system died, our battery was 99% dead by the time we managed to limp off of the freeway. The car couldn't be jump started because there needs to be a bit of juice in the battery for the engine to run so towing was the only option. The tow truck driver Steven was exceptional in every way with arrival time under an hour. My wife asked me afterward "should we have tipped him?" Yeah I think we should have. His level of service far surpassed any barista or table waiter. Sorry Steven, next time!

Matt was amazing. My elderly neighbor's motorhome needed towing and he was so kind. I highly recommend them.

Quickest and friendliest service I have ever had in an extremely stressful situation! The young lady I spoke to on the phone was super sweet and Steven who came and towed my truck was prompt and so kind! I appreciated it so much when my whole day had just been ruined!

These people are wonderful, helpful. People easy to work with! Thank you, thank you again for helping my elder friend get home with his white Toyota.

Drug my lowered truck onto a flat bed. Damaging the underside of my exhaust and bent my U bolts, folded my skid plate along with scratching the bed of my truck with their chains I was upset about having to get my truck out of a tow yard and having to pay over $450 for it to sit there for ONE DAY. So yeah, I had an attitude and told the guy behind the counter that the cost was “robbery” and that I felt the cost was unfair (obviously not my place to asses costs, but again I was upset and I still think the cost was unfair) And was told “you know, I don’t even have to give it back. So if you want to cop an attitude I’ll just keep your truck” Complete extortion. Fine. swallowed my pride and took it for what it was. Waited at the gate for the driver to come open in, walked to my truck in the lot and saw the scratches down the side of my bed. They Bent my door frame with the airbag they used to unlock my driver side door. Then I get it home, put it on the lift and see all of the clear damage that didn’t exist prior to having my vehicle towed without my consent. After mentioning it I was told “no. Couldn’t have been us” I’ve heard horror stories about these guys and they all make sense now. Tore up my truck and some of the most unprofessional employees I’ve ever seen. Edit: I can’t reply to you because google doesn’t work that way. I’m not going to call you and give you anymore of my information. If you’re saying there is no record of my truck being in your lot then you guys are doing some sketchy work. I have the receipt and the red tag you put on my keys to prove it. My grandfather was with me, he can vouch for what was said. I have the information that was given to me from you guys, it was definitely you. This happened months ago, I just never posted a review because I figured I’d let it go, but after hearing more and more horror stories about you I felt people should know what kind of business you operate. Lowered Nissan frontier with bronze wheels. The only one in town.

Schaffer’s Towing was exceptional. From Jami contacting us and setting things in motion to Matthew arriving on scene, with a professional and personable attitude and highly skilled. Explained every step of the process and most importantly, got us to a shop safely. Thank you Matthew and Jami.

Last night I got into a car accident while heading home from caring for my mom at the hospital. Thankfully I walked away unharmed and the passengers from the other vehicle were also unharmed. Police and firefighters were there and they did their thing and said they contacted the towing company to come. The guy a from Schaffers towing came by and did their thing. The one towing my car came and asked for my information but before that he asked if I was okay. I said I was even though I wasn't. I could not find my phone that had everything on it and I didnt know anyones number by heart sadly. He told me that he was going to tow the car off the road and then he will look for it. The other guy came and said he would look on the road while the other looked in the car. They didnt have to but they went above and beyond. When I saw him walking towards me and handed me my phone I started to cry and just told him thank you. I was able to call my family to come and get me. They didnt have to but they did. They were the ones God used to be of a comfort to me in a moment of chaos.

This company came for AAA to unlock doors. It is expected they can complete this offered task without causing damage. They caused damage to my vehicle, cracking the door due to inflating the airbag tool too much. The guy told me after the damage it was his first time working with this type of vehicle and had only watched a 5 minute youtube video before arriving. This company told my insurance they would call and take care of this issue in their own way. They have not communicated or responded to me at all and it's been a month. They have been contacted by myself via phone and email, and my insurance company, and seem to be refusing to respond or provide their insurance information. Still waiting to hear from manager and waiting for insurance information. I would avoid this company. It has been a stressful experience. Please use caution as you move forward with this company.

Caleb was absolutely wonderful. It's never a fun situation getting your car towed. I have never had to call to get my car towed until today. Caleb was skillful, knowledgeable and was able to pick my car up and deliver it quickly and efficiently. He had great customer service skills and getting squared away was so easy. I'm hoping I am not in the position where I need my car towed again, but if I do I am definitely calling Schaffers.

I called Schaffers Towing after making some bad choices in the snow. Matt the driver that called me back, quickly realized this was a difficult one. He arranged to have my family picked up in a timely manner and then set in motion an appropriate response to get our car extracted. Getting our car out was smooth and professional at a fair price. I am thankful for Matt's expertise and highly recommend the team at Schaffers Towing.

I had the opportunity to deal with Matt from Schaffers, and he was an absolute professional. Had my truck get stuck off the side of a road in pure ice conditions and he not only came up to the site in sketchy conditions, but knocked out the recovery flawlessly! Truck was out damage free, quickly, and the cost of it was very reasonable! I hope to never need a tow again but if I did, I would call Schaffers first!

I had my Durango towed by Schaffers twice now just down the road to the mechanic. Highly recommend. Yesterday i met the driver named Curtis. He was so nice and very thorough with my vehicle. They are always reasonably priced. If you need a tow that is who you should call!

Louis was awesome. Showed up quickly. Got my van loaded up quickly and safely for the ride to the shop. Solid professional.

Mazda roadside dispatched Schaffer's to tow my car to the dealership in Spokane. The two gentlemen that came were fabulous. I am terrible with names but I THINK one was Jason and the other was a newer employee learning the ropes (to be honest, I would have never known he was only a couple weeks in if they hadn't mentioned it!!) They tried jumping my car before setting up the tow (no luck, unfortunately) and offered some suggestions about what could be going on. They were careful and meticulous getting my car loaded onto the truck, all while explaining the process and letting me chat their ears off ? Managing car problems is never fun; I appreciated their energy and commitment to getting the job done pleasantly!

These guys are so incompetent they broke the front bumper of my truck and ripped off my front license plate. They also somehow bent my exhaust pipe while unloading. Then charged twice the price after towing it or they were going to keep it.

Thank you Matt! Schaffer’s communicated well and recovered our Jeep from a hairy situation after we slid down a steep embankment. Matt worked diligently and was able to pull us out without damaging our camper or rolling the Jeep. Additionally the price was beyond fair! Very grateful for his skills and great attitude. We were able to share a few laughs after a very stressful situation. God bless!

As a result of water in our diesel tank we were stranded with our 3500 dually pickup and 35' 5th wheel on the on-ramp to I-90. I Googled and found Schaffers Towing and gave them a call. Within an hour the pickup was on the way to a local dealer (we are from Louisiana) and our 5th wheel was being towed to our campsite. Long story short, Schaffers Towing saved the day. Now if we can get the truck back soon! lol

Jeep died just over 4th of July Pass and Schaffers was on top of it. Within 30 minutes John arrived and got the Jeep loaded and drove me back to CDA. Saved my day. Thanks!!

My uncle decides to take me catfishing at Cocolalla Lake, at night, since that when the catfish bite. At midnight we drive the boat back to the ramp, with only two fish. My uncle backs his pickup and trailer down to load the boat, and when its on and I yelled "go!" the pickup didn't go. Somehow the parking brake that my uncle uses to help start the truck up the launch (its a manual and he cannot manipulate the clutch, brake, and gas at the same time, so he uses the parking brake) got stuck engaged! And to make matters worse, its under water. I called AAA. About 3 hours after my call, a rollback showed up. His truck couldn't back down the ramp because, according to the driver, his parking brake would not engage! So he winched it up, very slowly, a little at a time, from the top of the ramp. He had to use cables and chains to extend the winch rope. It took about an hour and a half to get the pickup (with the boat) to the top of the ramp. It took another 30 minutes to get the pickup on the truck and tied down. Then the 45 minute drive to my place where we unloaded it, which took forever. We had to leave the boat, on the trailer, at the launch. So I then had to drive my pickup to go get it. It was about 7am before I finally went to bed. All this to say, Schaffers Towing was great! Great but very slow.

DO NOT USE THIS COMPANY! Their name should be SCHEISTER'S TOWING. They showed up to tow my truck 5 miles to Hayden. The first driver that came didn't have a jack capable of lifting my truck. It resembled a toy that would be used to lift a "Fisher-Price" truck. So the second guy rolls up. At least he had a jack. So they got it on the flat bed eventually. Upon ratcheting down the straps, the second guy CARELESSLY put a HUGE scratch on one of my brand new Nerf bars (less than a month old). He skeddaddled outta there but told the first driver to apologize to me. So, I made a claim with them for the $150 I paid. Sent pics, the whole nine yards. After avoiding me for three weeks, the owner told me that the drivers had both said, "It's not that bad." So, there is no refund for me! This is a 10" gouge that won't buff out. The drivers denied it, even after the first driver admitted it to me, in person, right after the fact. They colluded and down-right lied to the owner (or he knows but won't cough up the dough.