What clients say about NAPA Auto Parts - Grangeville Auto parts in Grangeville (ID)
We broke a hydraulic line in the motorhome. We were traveling from Pocatello to Lewiston. Jason at Napa Auto parts in Grangeville was amazing! He went above and beyond in customer service. He made a new hose for us, after crawling under the motorhome and pulling out the old one, to make sure he cut the correct feet. Then after hours he helped us reattach the hose to make sure we were not stranded. What integrity this young man has! Thank you Jason, and thank you Napa auto parts for hiring this kind, knowledgeable person.
Kelly and Sheryl of Pocatello
We had a trailer spring break coming out of the Frank Church River of No Return Wilderness on a Saturday. We limped into town and as soon as we had phone service started making calls. This Grangeville location had the part we needed but it was going to be a challenge to arrive before closing.
Not only did Jeremy hold the store open for us but offered the use of the shop to fix the broken spring. Our 400 mile drive home went from being a potentially scary and nerve wracking drive, or possibly returning in a week after the trailer was fixed, to smooth sailing after leaving NAPA. We are so grateful that Jeremy and the NAPA crew helped us out the way they did.
After reading other reviews this is what they do. Help people in need. Thank you so much NAPA team for helping us out.
I was driving through town when my car started making an odd noise. It was a Sunday and there were no mechanic shops open. The man at Napa was so kind and went out of his way to try to help troubleshoot what could be causing the noise. He narrowed it down to a few potential causes, but ultimately gave me peace of mind to finish my road trip. I’m very grateful to him and the time he took to help me.
My cousin and I broke down 10 miles from Grangeville. Turned out her Kia burns through a ton of oil. We called Napa and Bo came out to rescue us. He brought the oil and didn't even charge for delivery! He even made sure we made it back to Napa so that we could pay for the oil. I am so impressed that this company would go above and beyond for someone in trouble. Thank you Bo and thank you Napa!
I went in to buy a rear windshield wiper and Trevor came up to me and asked if I needed help. I told him what I needed and he proceeded to take the old one off, get me the correct new one and install it on my car. So grateful for the great service and knowledge!
We have a plethora of vehicles, most pretty old, and do our own maintenance and light repairs. The folks here have always been great about helping me out, whether it was buying wire to re-do a RV or learning how to use a grease gun (and being patient when I accidentally squirted grease on the counter), this is my favorite auto store.
They are a little high in prices and sometimes they get you the wrong part. But they go the extra mile and make sure you get the right part even when you have to order it. They get it to you in a timely matter.
Our pinnacle motorhome blew a hose on the way to Dworshak from McCall they had just the one we needed in stock and let us borrow a screw driver to put it on.
Also our sensor connected to the cooling fan wasn't kicking on so Matt built a whole jumper wire with a toggle switch. His customer service and willingness to help was over and beyond.
Thanks Matt for helping us get our last few days out of summer break!! You the bomb?
Wow, windshield wiper blades were on sale! Jessica and Cody were great and even put them on for me. I forgot what it was like to see out my windows on a rainy day. Thanks Napa.
They helped with a battery replacement. So nice the man didn't smile but was really glad to help. He had to order a battery in advance. It took three days but over all I was happy with the service.
We were traveling through grangeville when our charge light came on, so we whipped in to Napa for some help. They went above and beyond with how great thier customer service was - they not only tested out our alternator, but also helped us change it (and loaned us the tools we needed!). It's hard to find exemplary service these days, but these folks definitely provide it!
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