Me and my family where traveling through Idaho and got a flat tire on the highway and the dispatcher James was great to work with he got the driver to us quickly
Hendrickson Towing got me an affordable rate to have my car towed from my house to the shop thanks James for listening to me and reassuring my concerns!
I had John help me at 4am after another tow truck said they couldn’t help me with my BMW 750. John was surgical with his towing experience and I couldn’t ask for better help. Thank you John and not the guy before hand who drained my battery and said he couldn’t help. John is the man!!! In case you’re confused he’s the guy with the gorgeous beard. Give this fool a raise!!!
These guys are awesome, including the Eaton Towing team. Always on time, always available! Alexis goes above and beyond making our equipment moves easy. Thank you all!
Our motor home broke down quite a ways from anything. They came and got us and took good care of our home on wheels. Thanks Seth and Jeremy for all your help!
Our Volkswagen Atlas broken down with a camper on our way from Idaho falls to the Grand Teton national Park. It was at midnight and John came out to rescue us from the middle of nowhere without cell phone service area. Hendrickson Towing customer service is great and always provide us the update and always willing to help. 5++++ Stars service!!!
We were stranded on 20 outside of Rigby, on our way up to Island Park with trailer in tow John was a bright spot in a very stressful situation. He was patient, friendly, knowledgeable, and very helpful. You can tell by the way he parked our truck and trailer that he is a very experienced driver. Having an employee like John says a lot about Hendrickson's commitment to great customer service We also felt that the price for Towing was very reasonable I highly recommend Hendrickson's Road Solutions for your Towing needs
They saved my butt. Quick response also. Forgot to get the techs name that helped me today but he was great, saved me from having to go buy a new alternator!
Excellent experience with Jeremy & John and my dead RV. Tried everything to jump start, but no go… a bigger problem in the engine?! Tried to tow it but in their professional opinion it was too high a risk of damage so the option to load it on a large vehicle transport low boy. There were always concerned about safety of my rig. Both obviously very experienced and excellent ambassadors of the towing industry! Hope I never need that type of service again but if I do, hope they are on call that day!!
They completely suck. Shouldn’t be a business at all. Got my car towed, they barely document anything and have no information/proof of what happened to my car. Would give them -100 rating if I could. Even the Idaho dmv practically stated you guys were dumb
Broke down in the outskirts of Driggs, and Johnnie was my operator, he knows what he is doing and was very friendly, personable and my favorite is that he has no ego, which Is a rare quality these days.
He was great to work with. Thank you for getting my truck back safe.
Hendrickson's came to our rescue when our truck's turbo blew out on US-26
Our driver, John, was prompt and professional, giving us a call once he received the work order and another when he was about 15 minutes out.
John was able to safely disconnect our fifth wheel RV from our pickup and tow both our trailer and truck to safety. Despite a GPS error taking us down a wrong turn, he safely navigated some tight roads without concern. There was never a moment we felt unsafe once he arrived.
Due to the gps error, our tailgate was dented in transit. John promptly brought it to our attention, was sincerely apologetic, and connected us with Chuck in the offices. I genuinely believe this wouldn't have occurred if it weren't for the GPS error.
Chuck was understanding of our extended travel circumstances and was patient as we were 3-4 weeks out from getting a quote to him for the repair.
Within a week, our tailgate costs were taken care of. The whole process was a breeze, I am grateful for both our driver and the office for their services.
All I can say is that Kenyon with this branch is amazing! He has a ton of experience and is very efficient. I broke down in Idaho Falls and needed to get to Salt Lake City. No repair shops were open on the weekend to get the part needed to fix my semi so my company had me towed back. There was a mix-up getting a wrecker up from Utah, and he got involved and got things set straight and me moving. Thanks a ton Kenyon, you are awesome!
My RV broke down outside Jackson Hole, WY. Hendrickson's towed me all the way back to Idaho Falls. Ryan the driver was awesome, a very professional young man. Very refreshing during a stressful salutation. Thank you Ryan!
We were stranded in our RV ON route 30 in Idaho with no cell phone service. Luckily we drove to an area to cell service and was recommended your company. Kenyon came and rescued us and was outstanding. Thank you so much, Kenyon.
It's refreshing when it seems all is lost and two true professionals show up and save the day. When your baby (my rv) is being towed due to a freak accident you just pray that the guy showing up really know their business. John and Jeremy from Hendrickson's Towing service are those guys. Not only were they professional but also personable. It was comforting to know we were in good hands. If you ever need towing service call this place and ask for John or Jeremy. Thank you guys!
I had a lot of worries about how I was going to get my car home, after breaking down. However these guys were super nice, and extremely helpful! They took my worries into account and got my car home safely. Fast and at a decent price. Highly recommend!!
Hendrickson towing was a life saver during my vacation. I was stranded out in Jackson, Wyoming with low oil pressure and a month-long wait time for any shop to work on it, when I had to be back at work in another state within a week. Ryan was able to make it from Idaho falls within a few hours and delivered the car back there for us. Later that week he also helped us move the car to another shop, taking care of the tow in less than an hour of my call. At one point there was a plastic undercarriage piece that snapped from a chain, but the manager Cody was very understanding and helpful and was able to resolve the situation within a day and offered to replace the part. Overall they were very time efficient, very fair costs and made me feel like a valued customer in the end. Thank you very much Ryan and Cody, hopefully I'm never broken down out here again, but if I am, I know who I'll be calling!
This towing company took great care of us. We broke down with our RV in the Caribou Nat'l Forest with our 33ft. Camper. They drive two hours to get to us. Once Kenyon and his trainee got us to our repair facility, they took time to make sure we were okay and gave us tips on places to stay. We felt very secure with them while going through a very stressful situation. They are an excellent company to deal with and deserve more than 5 stars!
I cannot stress enough what a fantastic company Hendrickson's is. This is the second time in less than a year that I have needed a vehicle towed. The receptionist was friendly and courteous. She was able to schedule a truck within 30 minutes of my calling. This time I am giving a shout out to Ryan! He was right on time. Determined the best way to deal with my beast of a car. Explained the process and answered all of my dumb questions. Had it ready to tow quickly and was already at the mechanic shop when I arrived. He had the paperwork ready and I nearly cried (in a good way) when I saw the total cost. These people are very good at what they do. So reasonably priced. I'd be crazy to go anywhere else! THANK YOU AGAIN
Firstly, I'm going to have to agree with majority of the reviews here about the company. They definitely deserve to be rated 5 stars. Now with that said, let's get into the review,shall we!
My first interaction with Kenyon was great. Definitely brightened the mood considering the circumstances. I'm extremely big on customer service,which was ever so clearly displayed,since the first conversation, as they were en route to my location.
The customer service went above and beyond,and even gave me a ride to my hotel,which was extremely appreciated. Excellent communicator, professional,and customer service is clearly at the forefront.
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