Ketchum Auto Inc in
Ketchum (ID)

I can't say enough good things about Ketchum Automotive. Ryan and Alfredo were incredibly kind, professional, and trustworthy when I found myself unexpectedly stuck in Ketchum with a failed alternator. From the moment I walked in, they made me feel at ease. Their communication was clear, honest, and reassuring - I had complete confidence the issue would be resolved, and it was. Despite arriving late in the afternoon, they sourced the part first thing the next morning and had the repair completed by early afternoon, even faster than originally estimated. I was so grateful for how quickly and thoughtfully they handled everything. It’s clear they care about their customers. As I waited, I saw them juggle a busy shop with calm and grace, treating everyone with patience and respect. These are good people running a great shop. I wholeheartedly recommend them.

Ketchum auto was wonderful to work with! My power steering went out back in November when I was passing through for a school event, and Ryan walked me through the process, kept me up to speed with what was going on with my car, and was transparent about how long the process would take and what it would cost. They had the part ordered and shipping by the end of the day, and I was back on the road a day later :)

Spencer saved my ass when the transmission line blew on my camper van as I was driving down the highway late Friday afternoon. They didn’t have time for a few days but he got me fixed up so I could at least drive it to a shop further away instead of dealing with a tow (and being out my home on wheels). Saved the trip while my friend was visiting. TY TY!

Ketchum Auto is THE BEST! The service is efficient, friendly, fast, high-quality and reliable! Spencer and his team know what they're doing and will not stop until they've perfectly fixed whatever you need done - and they'll do it in as short a period of time as possible. By the way, when you're there, check out the fish tank...very cool!!!!

Awesome shop! I'm on a road trip and massacred a deer with my camper van. Within hours of me calling they checked it out to ensure it would be safe for the road, even threw in a few zip ties to keep it from falling apart. All this for $33. Our road trip continues thanks to these guys!

Drove my genesis 3.3t in for a check engine light. I didn't have an appointment or didn't call in advance. They scanned, wrote down the fault code for me, and cleared the code. All within 10 mins. Im from out of town, so they saved me. Super friendly business. 5/5

What a knowledgeable, friendly company. While on vacation I had a battery problem. He immediately took care of it and reset my computer. Plus, he gave me some maintenance tips on my car which were very welcome. Wish more companies cared as much about customer satisfaction. Thank you!

I’ve been going there for a little over a year and they are amazing! Reasonably priced and amazing to work with! Communication is great from booking the appointment to getting a call saying that my vehicle is ready for pick up! Highly recommend these amazing guys to work on your car!

After taking my Honda Odyssey to at least three other mechanics (including the dealership where I live) these guys were the only ones that actually drove the vehicle to find out what was wrong with it. In two hours they figured out that I have a defective tire. This has been an issue for years, and I've spent more money chasing it than I care to admit. For less than a hundred bucks these guys solved it in two hours. And they're cool.

The last thing I wanted to deal with on a short vacation was a car repair, especially in a generally expensive resort town, but I was shocked at how great my experience was, what I believe was fair pricing, and the spectacular speed of service I received on short notice! I popped in around 4pm on a Friday concerned about a check engine light coming on while visiting Sun Valley on a weekend trip from my home in SLC, Utah. I had already planned on a late lunch at Grumpy’s and Ketchum Auto was just around the block, so simply out of pure convenience I thought I’d see if they could take a look at my car. I had my car serviced only two weeks earlier back home and was concerned about the light coming on after the drive to SV the day before, with a drive back home planned for Monday. I was expecting to possibly get brushed off due to the late hour on a Friday, popping in two hours before closing for the weekend. That was not the case, within an hour while I grabbed a burger and beer at Grumpy’s they checked the codes, identified the issue, and offered to order the part. They said they could get the part in by Monday morning and installed by Monday afternoon. I was planning to drive back to SLC on Monday afternoon and was a little skeptical all would realistically get done by the time I was hoping to leave town. The last thing you wanna do is be waiting on a car to be fixed when you’re on a short timeline, especially when ordering a part is involved. I had some flexibility to stay one more night if worse case we got delayed, but figured I should just get this taken care of when I have a “day off” instead of trying to drive the car home almost 400 miles to have to go through all this again with a local mechanic. I dropped the car off Monday just a little before 10am, was told to expect it to be done by 1 or 2pm, which was fine as I wanted to head out of town by 3pm. Well, to my surprise at 11am I got a call it was done and all ready to go. My experience with Ketchum Auto far exceeded my expectations. Me and my family visit Sun Valley multiple times a year, so It’s great to know of a good place go while in town if we need a service or repair.

When I got a flat on Trail Creek, Spencer fit me in the same day to help get me back on the road! Furthermore, when I had questions regarding my manual transmission (that was still under warranty with Toyota), Ryan took the time to explain the issue I was having and what I needed to say to Toyota so that I would receive an honest assessment and not spend extra money that wasn't necessary. Thanks

Awesome, old style car mechanic with incredible service. On vacation, I experienced a tire puncture slow leak - pulled up to this busy shop - they made it happen and quick. Problem solved and vacation saved. Many thanks to this team!! You can trust these guys!!

I live in Stanley and my breaks pretty much stopped working on Galena Summit. I brought my truck here and they were able to fix them that day despite being pretty busy. They were super nice and the prices are fair. Definitely recommend.

It looks like I am one of the few who was not happy with my experience. First, they charge a 4% "up charge" to use a credit card. They wanted to charge a large shipping fee on one special order tire. I got a quote for the same tire for half down at Les Scwabbs in Hailey. Additionally, they left my car unlocked overnight out on the street with the keys IN the car. I am traveling so have my passport and a lot of electronics in my car.

Best experience I’ve had with an auto shop ever! My car wouldn’t start and I had to jump it to get it to Ketchum Auto. I was visiting my grandmother who lives here but I’m not a local so I wasn’t sure what to expect from them. Absolutely AMAZING service. They charged my battery, checked my car out and didn’t charge me a penny. I will be driving all the way from Boise to get my car done by these guys. Amazing place, amazing customer service. I would HIGHLY recommend! 🚗

This place was a life saver! Spencer did a great honest job and helped us get out of a bind! No one wants car issues when on vacation but if you have to take your car in, take it here!

DO NOT GET YOUR CAR FIXED HERE!! My family was on a vacation and we took the car into the shop on Monday, and we needed to leave on Wednesday. on Tuesday we still had not heard anything so we called and were told the issue and that we needed to order a part and if we order the part in the next hour, we could get it today and then they would start work on it. We told them to order it and they said they would call back and confirm that they ordered the part. 55 minutes later we called and they still have not ordered it so we asked him to order it and then they said they did. we called them three hours later and they had never ordered the part so they had to wait till Wednesday morning to order the part. They get it in the store Wednesday at 10 AM and they say they will have it done by noon. We call at 10:30 to check on it and also at 11:30 to check on it for an update and they have not started. They finally start on it at 1:30 PM and they cannot get it fixed and working so by 6 PM. They say they can’t get it working. We had to drive it to a dealership in twin falls to get it fixed. DO NOT GO HERE!!!!

I can't reccomend this place enough. The staff was beyond friendly, very accommodating and the price was affordable. We were heading back to Boise when our strut broke from the mount. We were stuck out of town and didn't know who to turn to. Luckily ketchum auto fit us in immediately and got us up and going in 1 day. Absolutely wonderful shop. We appreciate the help in an emergency. Thank you ketchum auto for getting us back on the road and home so quickly.

This is a family business and they certainly treat you as such. Laura, who I assume is the shop manager, was incredibly nice, responsive, helpful, and accommodating. I had my '95 Toyota van overheat on me on the way to Ketchum and I had it towed here. They worked with the shop I usually take my van to, to help diagnose the problem and tried everything at their disposal to fix it. My van is a Japanese import, right-side-drive that is certainly not what mechanics in the states are used to working on. They ultimately weren't able to figure out exactly what was causing the issue or remedy it but the amount of time and hard work they put into it plus coordinating a pick from a tow company on a Sunday is ultimately what made me give them 5 stars.

Was visiting here on vacation for a weekend. Found out Friday afternoon my tire had a leak. I called them and they graciously helped me with minutes to go before the weekend. The fixed the problem quickly and affordably. We would've been screwed without their great service! Thank you!

I live here in Ketchum and sent my father who drove 14hrs to visit me and found out he had a possible transmission leak to you. He was miles away from home and didn’t have any tools to check the problem he was having so I sent him your way. He told you to be careful with the bolts for the fifty pound plate underneath his jeep but apparently no one listened and you guys just cross threaded new bolts thru the body causing more damage than what you charged for creating it.. then he drove 14 hours back home with what you did and could have caused injury or death and put his life in danger.. shame on you! However, the real kicker is you told him the transmission fluid was full and he drove 3 miles back to my place to find that it was 2+ quarts low. If you guys can’t determine fluid levels (which is basic auto mechanics) how the hec should we trust you with any vehicle maintenance?

Mike is my favorite person in the whole entire world! I’m soloing on a road trip and my tire got a leak. Mike was fast to help out with a nice attitude. Super nice and helpful I am forever grateful. Also it was extremely well priced and super fast :)

Up visiting the area and a snow storm hit. I noticed I had a small rip in my side wall. We had to drive back to Stanley that night in the storm. I called to see if they had studded tires that fit my car. Thankfully they did. Best price I’ve ever had on tires and they had them mounted in a half hour. This was hands down the best experience I’ve ever had getting new tires and mounted ever.

I write this review of my experience from Ketchum Auto to get this off of my chest and to inform any customers about what kind of people they are. My car broke down mid-driving on November 2nd and had AAA tow it to Ketchum Auto. We left it there for a day or two, and then called to see if they knew what had happened because nobody informed us yet. They said the timing belt snapped and that they were going to work on it within the next few days. After 3 days, we called again and after the 5th call, they answered and told us again that it was the timing belt and that it should be ready the next day. The next day, we took a bus into town and when we passed by the shop, our car was still out front untouched. It had just snowed so I was trying to be patient, but we called to make sure that everything was ok. They didn't answer and it went to a voice-mail. We left them alone because they were busy and I didn't want to bother them. So the next day, we called and they had informed us that it was the timing belt and the water pump and they have to order new parts and he quoted us $1,000 for parts and labor. We were upset, but understanding. We waited another couple of days and called them and they again told us it would be ready the next day. After about a week of more phone tag, I decided to just go into the shop to see what exactly was going on. As soon as my partner and I walked in, a worker exclaimed, "Uh oh. Someone is in trouble." That isn't something you want to hear when getting an update about your vehicle. We talked to a mechanic and he said that the timing belt had warped the engine and an engine replacement was around $3,000 - $5,000 which isn't even close to what we had discussed over the phone. I'm not sure why they didn't know that the engine was busted before charging me for parts that they put in for no reason. Extremely upset about how my car has been handled for the last 2 weeks, I talked to a man at the front desk who was still trying to charge me $800 for a car that doesn't even run. My partner told them to stop working on the car because they were just going to continue to jack the price up without communicating with us about it. We fought about the price because it is absurd to pay almost $1,000 for a broken vehicle. I just bought this car from Pioneer Motors in Twin Falls 3 months prior, so I'm devastated. Between being sold a lemon from the dealership and now an auto shop hassling me and selling me a car that is more broken than when I took it in, I'm in tears and beyond frustrated. The guy apologized for the complete lack of communication between the auto shop and offered to tow it home for free which was kind of him. I went to go get some food so they can get the car ready and when I came back, they were wrestling in the shop. I was trying to talk to them about the next steps I needed to do and they completely set me aside to continue wrestling with each other which made me feel ignored. We all drove home and they treated my car problems like a joke. They got my broken car to my home and when they drove away, I just bawled. I couldn't believe the way I was just treated. As a local that praised Ketchum Auto and even gave them business from my friends, I was appaled and devastated. Between the lack of customer care and communication, constant phone tag and having my car in the shop for 3 weeks only to pay $600 for it to be broken, I am never going there again and I will stop recommending them. Nobody deserves to have their trust abused and sit there with a broken car sitting in their driveway. I write this to share my personal experience with you and in hopes that you don't make the same mistakes that I did.

My 20 year old Daughter has a 1985 Toyota Odyssey Motor home that had a bad hydraulic clutch. We limped it into Ryan's shop and he was tremendous. My son and I had to drive back to Seattle and leave my daughter in Sun Valley till Monday to get it fixed. Ryan was fantastic , he ordered the parts he thought were bad ahead of time and got her back on the road. From one father to another, I can't thank you enough Ryan!

My vehicle literally died in front of the Sun Valley Lodge doing winter break when my family and I were vacationing from Portland. Ryan started working on it immediately as soon as it was towed in and kept me apprised of the situation as it unfolded so I could deal with the complex logistics of changing our travel plans and securing last minute air travel home. Ryan replaced the alternator and even went so far as to offer to find someone to drive my vehicle back to Oregon! Not a typical service offered in major American cities! I flew back to Hailey to retrieve my car and not only were all our skis and other personal belongings still safely inside the car, despite the fact that it was left unlocked, (only in Sun Valley,) but my car was checked by my Audi dealership when I returned and all had been done properly. I can't thank Ketchum Auto enough for helping me deal with an extremely stressful and inconvenient situation.

Amazing small town service! Our car was over heating, check engine turned on, we were in a major bind. They ran the code for us, let my husband tinker with the car next to the lot, loaned us a tool and even let us top off with coolant! Talk about first class service! It's nice to know that their are still good people in this world! Thanks again for you help.