Can't say enough good things about our experience. During the initial call to dispatch, the driver was already calling with his ETA before we processed our payment. The driver, Pat, was only 10 minutes out. He loaded up the vehicle, delivered and dropped off seamlessly. He took pictures of all angles to prove no damage to the vehicle. Great customer service, quick to respond, fair pricing, and made the towing experience easy from start to finish. Highly recommend and saved in contacts for any future needs. Highly recommended!
They are nice and got my car there to where I need it and got it there when traffic was crazy . They are friendly and make sure that everything is good and tied down and stuff
They were late - but at no fault of their own. It was my provider that "forgot" to confirm my tow, so this has no effect on their rating with me. (I confirmed that my provider forgot by contacting both the towing company and my provider).
Mathias was the driver and he was awesome with everything, from hooking up my truck, getting it on the flatbed, and delivering it to my tire shop.
Thank you very much!
Got a work truck stuck in mud in a very precarious situation. The guys did some great problem solving to get me out. Great attitudes, hardworking, and very competent.
Mathias was so helpful. His service was top notch! Communication was very good and he was so willing to help us get on with our day. 10 out of 10, I would recommend!
Steve himself answered a roadside assistance call in McCall when our kids were stranded at Cougar Mtn Lodge on New Year’s Eve! He was so kind on a holiday evening when he could’ve chosen Not to make the hour trip down to rescue them. Thank you so much for taking such good care care of our family.
Overall very great experience for being just a tow. Their new guy Mathias is amazing! He was on time, went above and beyond to ensure I got where I needed to go and gave me a lot of good advice and knowledge on popped tires as I know nothing about cars. He was very friendly and conversational and overall a very good representative for this company and he showed he cared a lot about performance and customer service. Even took my tire off for me! He deserves a raise! :D
Arrived right away. The guy was really nice and seemed very knowledgeable. He had the car out of our garage and towed away before we knew it. I would recommend him to anyone.
Their battery packs were unable to start my car and they did not have the tool necessary to access the battery compartment. The driver needed to complete his previous call and deliver a motorcycle before he could return to tow my vehicle to my home he was given another call to answer. Driver was great, overall service no do great.
Top notch company! Steve makes sure I am well taken care of every time! Definitely recommend this company! I have met all of his driver's and they are all very kind, knowledgeable and professional!
If I recall Christian, was the worldly name of our Super Hero - his amazing power is car elevation. Thank you Steve's Automotive & Towing for empowering this wonderful young man with the right tools for the rescuing of damsels in distress.
Service was exceptional, especially since I had several things wrong at the same time. Took a little longer to get to me because I needed a special tow truck. The link sent to me kept me updated on what had already happened, and what was going to happen next. Driver was concerned for both me and my dogs. Made a difficult situation pleasant. Perfect gentleman. Even the dogs liked him, and they were scared.
The experience could not have been smoother! The tow truck driver arrived sooner than expected and dropped the car off without any hiccups. This company will be my go to in the future!
Christian was very helpful and concerned that I was not going to be left alone and stayed until family members arrived home.
I would definitely recommend christian and Steves Auto towing to friends.
They are the best and very happy.
I had a car battery die up a trailhead outside of Stanley, ID. Triple A contracted out the call to Steve's. When the owner called me and heard that the car was up a dirt road, he told me that Triple A DOES NOT cover that cost. His driver was heading to help me, but based on the distance (4 hrs), the cost would be $750. The owner said that he would not do that to me. Instead, he called a friend in the town I was near and arranged for a local mechanic to come help me out for only $50. Steve's didn't accept any payment, but went out of their way to be kind and help me out. Great people - I highly recommend them.
Very friendly. They called me personally after my insurance ran me around in circles. They towed my vehicle 116 miles in the middle of the night without me even being there. Will definitely use them again if I need help.
My Verizon roadside assistance use then to tow my truck. Was suppose to meet me between 9:40-9:55 am. Contact Verizon, was told they got stuck in traffic (Full of BS!!) and would be another 25 min. 40 minutes late still no tow truck, no call from the driver, no respect from the company glad I wasn’t in dangerous situation. The number the company gave Verizon was discounted. I finally cancel and request a new tow company. Never will try and use them again.
Called him and he hung up on us trying to explain our modified truck was not over 10k gvw. Refused to pick up the vehicle and just bluntly hung up. Thank goodness for B&W towing!! Call them instead
Wow, an angel came from haven and literally knew my old mechanic actually (towing company owner is the dad of the mechanic great awesome people)
They are literally a blessing how it happen, they discounted my miles cause they know each other, I got the cheapest tow of my life.
Can not be more appreciative with this company. Not only did they pull me out of a really bad spot. They were very respectful and great at there job. I will recommend them 100%.
Kase fired Steve Automotive and Towing! We left one star. After seeing a review Steve made after us firing his company. We left no comment at all just one star. We know the truth about this owner and his employees. Steve i suggest you stop being a petty person. We have moved on and use your relatives company.
Add on to the response a screen shot was taken of the original response by the owner which as now been altered.
What an amazing experience I had dealing with Mark while I was 7 hours away in another state. He was very kind and professional, helpful and so very willing to work with me no matter what the time day or night I had to call because there were several calls to him I had to make. I cannot thank you and Steve enough for all the help in getting the bikes out in a very timely matter and the prices were very reasonable considering the circumstances in which we were in. So thank you guys again for letting me disrupt your 4th of July holiday and family time just to help me and my family out. I would highly recommend you guys to any and all my friends and family.
My mother was broken down along Curtis in her car that lost all power so flashers could not work she was stuck in the middle of the street and one of Steve's Automotive & Towing tow trucks was sitting behind her honking their horn and flipping her off flipping her off when all she could do was sit there they did not stop and offer to help push her out of the street as a company owner I know that my actions and the things I offer to do make a big impact not only for my company but also for my own example that I show I would highly recommend this company to talk to its employees about being kind and courteous to others and keeping obscene gestures to their selves and personal lives those kinds of things should not be tolerated in the workplace. I am not giving this review for any shoddy work practices by this company I don't know what kind of job that they do this is merely for the character of one of its employees
These guys are very good at what they do. They have experienced people who know how to handle any of your automotive mechanical issues as well as getting your car to the shop. pretty fair prices too :)
Steve is a poor excuse for a business owner. If he doesn't feel like driving to your location he won't. He is rude unhelpful and ignorant to the highest degree. I suggest you never use his business. He can and will leave you stranded. He does not care.
I will forever be a member and recommend Steve's towing. The service I received today from Trevor was beyond excellent. He was honest, quick, and FIXED MY TRUCK for me, free of charge. We called him for towing and in the end it was just a couple loose spark plugs that he fixed for me right there on the spot. Honest, real people with impeccable service. Absolute A+
Great prices, were very thorough and took pics to confirm no body damage. I would give 5 stars, but they were 2 1/2 hours late for a tow I scheduled the day before. But stuff happens, and I understand. I would recommend them and use them again.
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