Finest Towing in
Kapolei (HI)

They towed my car at 7:40pm but when I called them around 8pm to get their address, they said they are closed at 6pm. However, they tow cars 24 hours. When I went to get my car next day, they told me to show my ID and pay money but my phone and cards are inside the car. They still did not let me go get my card.

Once I realized my car was towed I googled the business, which states is open 24hrs. I called the number on google (at 5:30am)a grumpy man answered and told me to call back at 7am. I explained the situation and he was very rude to me. I then drove to the address stated on google (since it states open 24hr) but didn’t see the business. I called back and he said the address and hours on google are wrong. I looked back at the sign with the towing company info on it and realized it was a different number, so tried calling that number. I was the same man who answered and he gave me the “correct” address only after cussing me out and said I can come after 7. He then called me back, from an 3rd new phone number, and said to bring $200 cash. I drove to the address he told me and couldn’t find the business, called him and he gave me a new address (3rd address at this point). Finally got the car but he sure gave me the run around. Only leaving 1 star because there’s no option for less. So if you’re looking for this business the final address he gave was 802 Lehua Ave, hard to find but you have to go far down the dirt road to a junk yard where you’ll find an office. I only found it because Eli helped me (who was very nice, thanks Eli!)

I never in my life would I have thought that I would give a towing company 5 stars but Ryan from Finest Towing saved me today with his flatbed and gentle island demeanor. I had a rough day after receiving bad medical news, on the way home from the food bank and car broke down. The first time estimate from AAA for another company was 1-2 hours and then Ryan swooped in within 30 mins. He was so nice on the phone and so calm and cool helping with the tow. I just had fraud on my bank too so I wasn't in a position to tip him but put together some sweet potatoes and fruit as a gesture. Some roadside assistance people will ask for tips, so I was also prepared for that... He didn't ask or even hint at it, but I told him we didn't have cash to share today but offered him the bag of produce. He was so humble and thanked us but turned it down very politely. Then he said "Its my job! My job is to take care of you guys". Such a sweet guy when you expect people with his job would be very mean and difficult after all they deal with. Mahalo nui loa to Ryan, Finest Towing and AAA for making a horrible day better!

Company towed my car even though I had my parking pass on my dashboard, when I called about it a receptionist named Casper called me demeaning names, insulted me, and copped major attitude just to give me the address.

They towed my car from a guest parking spot with guest parking placard displayed and don’t answer the phone to explain why they illegally towed my vehicle which caused me to miss an appointment.

Finest towing was amazing. They were punctual, professional, and very quick with getting the car up and taking off. I highly recommend them to anyone that needs their services.

Honestly this is the worst tow company on the island. The reps are rude and they’re away an excuse on why the can’t tow. My insurance company keeps forcing this company on me!! It’s extremely frustrating! If you have any other towing option take it!!

This towing company towed my car from a city and county road. Which they have no jurisdiction to enforce and tow from. They stated it was someone’s property and there’s signs stating they can tow but in the pictures I have I don’t see any but police and city officials said no that’s city roads. The building next door has tow signs but I wasn’t on their property I can prove it too I also have a video of the area where my car was parked and the building next door . In all you should not have touched my car let alone tow it. I had to pay you $250 to park on city roads with no tow away zone signs as well parking meters. I want my money back and you review your authority on towing before you touch another vehicle.

AJ was on time, super helpful and informative, I would surely refer him to friends and family!

Mahalo Vince. Very pleasant, swift and professional. Plenty Aloha.

This is the second time they have saved me. My truck broke down a month ago and they were there in less than an hour. Today I picked it up from the dealership and had issues again and guess what? They were there again in less than an hour. Both drivers I have dealt with are absolutely the best guys ever. Even if you are having a crap day they joke and smile with you and make it better. They make you feel like family. I will forever use them, they’re great and I recommend to everyone! Thanks guys!