I've had my car towed twice in the past two weeks. Both times my roadside assistance sent Empire. They were completely great. The dispatcher who called me to confirm the jobs was through and SUPER friendly. I'm both cases, the drivers were able to get to me about 30 minutes after my initial request for a tow. Both drivers were methodical, efficient, fast, and friendly. They made a stressful situation much less so. I hope you never need a tow, but if you do, these are the guys to call.
Big Mahalo to Kaneala for getting to us today on the H-1 freeway going west !! He was amazing super nice and caring . I had a flat tire and it was very scary on the freeway . He got to us very fast and got the job done!! Thank you Empire towing for Kaneala 🙏
GOOD CUSTOMER SERVICE FROM BRADDA KAENA…HE HELPED IN STARTING UP MY MOM CAR BATTERY AND HELP CHECK IF ANY MORE PROBLEMS WITH THE VEHICLE…GOOD SERVICE WOULD RECOMMEND TO OTHERS OUT THERE WITH CAR ISSUES….
Empire towing is amazing! The driver was in contact with me regarding eta as it was peak traffic time. Upon arrival he was professional, worked quickly and drove me to the service station with my car. Thank you for making a very stressful situation bearable.
Locked my keys in the car today called AAA They sent a tech from Empire Towing (kaniala) what a true professional within minutes he got it opened. Thanks kaniala for the great attitude braddah and thank you Empire Towing for the GREATT SERVICE🤙🏽🤙🏽🤙🏽🤙🏽🤙🏽
Awesome tow company. I have had AAA send them my way 2 times and both times they were very quick, knowledgeable and kind. They changed out my battery, gave me a ride to O'Reilly's, and helped me figure out a strange issue with a random tow company they weren't affiliated with, they were patient with me and it helped me alot. Would use them again anytime. Thank you Empire for all your help. 5 stars 🤩
I woke up this morning with a flat tire. Lost my AAA card, didn't know what to do. About 11:00 am I called Empire for a quote on changing my tire. It was an estimate of $104. They arrived at 11:30, and Koa wasted no time and got to work right away. Totally professional he was finished by 11:45 and gave me awesome customer service!
BIG MAHALO to Empire Towing for setting up my tow service today. I want to send a shout out to Amy for her kindness over the phone and helping me with the service I needed. Also to Nathan the tow truck driver for your quick response and excellent service. I’ll be using Empire Towing for my towing service from now on.
(Wanna rate a 0 STAR) DONT BELIEVE ALL THE 5 STAR RATING Worst towing ever HIGHLY not recommend .. very unsatisfied in their work ethic . I schedule my appointment in advance for 10. ENDED UP CANCELING. THE DISPATCHER ARE AVOIDING MY CALL WHAT A SHAME . GO SOMEWHERE ELSE THAT WOULD TAKE THE QUALITY TIME TO MEET THE CUSTOMER NEED!!
Every time I use Roadside Assistance with my insurance company (3x this year alone), empire towing always answers the call. Sometimes the waits are long (because of hawaii traffic of course), but they are amazing with the communication from the dispatcher to the driver. Their ETAs are accurate if not earlier than estimated. Mahalo Empire Towing for your consistent service with aloha!
Kaleb was really awesome. Got stuck at Queens West after , what was supposed to be , a quick appointment . Thought it was the battery and ended up being the starter , he worked his magic and got the car started and even gave us advice on how to get it working until we could figure something else out . He was super helpful , patient and kind. Thank you Empire for making a stressful moment just that a moment. Grateful Geico sent you to us. Mahaloz !!!
The receptionist Cristine at Empire Towing is very courthouse and very professional. Her customer service is impeccable. The driver was also very friendly and respectful. I have friends in the towing business but I'll be calling Cristine at Empire Towing for all my towing needs and I highly recommend Empire towing where they tow with Aloha! Braddah Wayne Kaiwi, Ho'opili
We have AAA & they usually send Empire out to get my car battery changed. The young man that helped us was professional, kind and good with my kids. They watched him work and he wasn’t bothered by them. I forgot his name but he’s only been with the company a couple months. Thank you for your service and kindness.
This was my 2nd time getting serviced by Empire and both timers were wonderful. Thank you!
Our dog locked us out of the car tonight at Mcdonalds and we were very upset (for the dogs). James was wonderful, he got here in about 25 minutes and got our window open in about 2 minutes so that we were able to unlock the car. He was very nice and prompt.
Empire towing was super helpful and fast. Matthew was really helpful and towed my son out of challenging location after his valve stem blew. Really appreciate their service and speed.
Got a tow yesterday from Elijah. Super helpful, very skilled, and incredibly kind. Don’t know that I’ve ever seen anyone load a car up that quickly. He was even understanding enough to give my dog and I a ride to the shop. Really appreciate the help from these guys!
Koa was the driver dispatched to me. He both knew his job and did his job well, and got my truck from Wahiawa to Waipahu quickly. Definitely the type of person who makes a bad situation much easier to deal with. I hope you get to work with him if you ever need their services!
Kristen is so kind and helpful, and James took excellent care of our jeep from Kapolei to Wahiawa. Thank you for offering stellar service with amazing customer care in times of desperate need.
Needed a tow. Called and they were at my house within a hour. Loaded my car in a tight spot very easily without having to use wood planks or any assistance.
Thank you to Charlie (who called me to let me know ETA) and to Nathan who came to tow my car! Didn't end up needing a tow, just a jumpstart for my truck. He educated me on how to keep my car battery corrosion free from now on and I how to save money on a new battery. In the end, I had to get a new battery, but his advise will definitely be useful for future. I recommend them.
AAA dispatched Elijah through Empire Towing to help me with a car lockout. They were extremely prompt in their response and called me immediately to get details. Elijah was professional, helpful and friendly. Mahalo nui for your service!
3/3/23 around 8ish
Empire towing is absolutely the best company I've ever had the pleasure of doing business with!!!!! Not only was their dispatcher the sweetest most amazing,patient, positive, aloha filled woman ever ,their driver came hooked up my vehicle with no hesitation, & was on the way in no time & even waited patiently when my friend/mechanic took a little longer to reach the final destination of the tow. Professionalism at its finest & I recommend empire if you want fast quality service with a company who embodies the aloha spirit! 5 stars & I will choose them anytime I need anything!!! Mahalo you guys,may akua continue to bless you & please do keep up the phenomenal work!!! 🙏💓🤙
I have AAA 3 times in the past and most of the time I get sent Empire Towing. My last encounter was last month, battery died at Sams Club PearlCity; I dont really write reviews, but today i saw one of your technicians assisting someone in Wahiawa. I have to say, Your company is the best, the people that ive encountered myself are very professional, they are just genuinely nice people; They explain things well, and discuss pricing if there are additional fees; explain things that they are doing. Your dispatch person, is wonderful too, he asked me to describe the problem and he knew right away what was wrong. They gave me a 2 hour wait, but one came in 30 minutes. You have wonderful reviews, I just thought i would add to it.
Thank you Empire Towing for turning a very stressful situation into a blessing. Our Camry broke down and we were stuck on the side of the road and afraid for our safety. We reached out to Empire Towing to request their assistance with a tow. Their dispatcher was very organized, their driver very courteous and professional, and took good care of our vehicle. After personally being purposely run off the road by a big pink tow truck in the past and witnessing other tow companies pick up vehicles and tow them away without even strapping them down, I was very impressed with the top notch professionalism Empire Towing operated with. From arriving within the estimated time frame, to taking pictures before/after the tow of our vehicle to document pre-existing damages, to the true aloha everyone at the company I dealt with treated me with. Sincere appreciation and job well done. Nice to have a tow company in Hawaii that is focused on helping people, doing things by the book, and truly cares about the customer. Mahalo
Very pleased with the service. Nicki in dispatch went the extra mile to contact AAA on my behalf. Huge relief. The driver was very courteous and friendly which made our whole dilemma feel much more copeable. He even called to inform me that he was on his way asked questions in preparation of this process. Handled our vehicle with great care and confidence.
Nicki even called after the completion of the tow to ensure we were completely satisfied with the service and thanked us for being members. Would definitely recommend this company....great service 👏
Thank you!
The service I received from Empire Towing was excellent. We used Empire Towing from our AAA account, and would recommend them for everyone's towing needs. The dispatch person was excellent; good local boy you spoke well and made you feel comfortable. To the tow truck driver, Mike, who was was courteous and a pleasure to work with. I had them tow my car to the mechanic shop and Mike sent me a picture to let me know my car reached its destination. Top notch company.
No one is ever happy about having their car break down, especially when the problem is the engine. But everyone at Empire towing from the dispatchers, to the tow guy himself was amazing, professional and so kind. We even decided to change the tow destination after our driver was dispatched to us and they were so great about it! Thank you for being such pleasant people, it made our terrible night so much better!
Excellent service from Empire towing. My car would not start and I was blocking other cars in our driveway, so It was urgent that the tow truck help me move out my car in a timely manner. They quoted me 2 hours but arrived sooner, and kept me up to date with text messages. The driver was so helpful, did a quick assessment on my car and was able to determine that the battery was dead. He had the tools necessary to get my car up and running so that I could drive it to the dealership for a new battery. He was kind, professional, and quick. He answered my questions and handled my concerns. Also, in this time of Covid concerns, he kept a safe distance, wore a mask and gloves throughout our interaction. I am very, very thankful. Keep up the great work!
Our driver, Henry Tuavela, arrived at scheduled time and was friendly and professional. The beautiful flatbed truck has adjustable height capabilities. It allowed me to easily drive my vehicle onto our Matson shipping container. This IS the company to call for jobs like this! Empire made this project easier than I had expected, at a very reasonable rate.
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