Advance Auto Parts in
Hephzibah (GA)

I needed several specific items. The counter guy helped me, very friendly and knowledgeable. They had exactly what I needed . I was in and back out under 30 minutes. And military discount plus their loyalty program, excellent additional benefits. Great experience, thanks!

Came in to return a filter that was looked up wrong by another store . . The only employee was a older gentleman who looked like death was coming for him any minute . It took forever to do the return . This store has no employees but a little old man who can't hear anything .. this company should be ashamed of themselves working the elderly like this as hot as the store was .. . Go to AutoZone or O'Reilly's

Staff is great and they have just about everything you need.

Carla is the best. Thank you sooooo much for helping me choose the best battery for my vehicle and also the installation. She never complained, was very friendly and absolutely looks her job. Thanks Carla ❤️

I would give a 0 star but system won’t allow it. Boyfriend went in on Sunday and the male used the diagnostic on my truck and then went on to discredit the store stating the equipment is cheap and it’s just a parts house that he works for Toyota ft and there part time for him to go up the road to another store to get info what’s wrong with it exactly because they sold him 4 02sensors wks ago and he insisted he can’t pull my boyfriend up in the system and my bf told him call the other branch but he didn’t want to. He put down my bf and the other stores and the competitors too. My bf went up to oreileys and got the exact diagnosis and had it printed out so bf went back to advance and was insulted more by him and this was all in front of the mgr too and nothing was ever said to him about his rude behavior at all. My bf got fed up the employee wouldn’t pull up the sensors on his acct yet the previous wkend a female employee did! He told the employee off and that he just lost the store his business and went back to oreileys where he told the guy there what was said and the insults on that store and omg he described the male perfectly and even another customer said yep he witnessed it too. Employee told him(I was on ear bud) that he did the same while working at the other stores too and was fired! Advance needs to do better when hiring your employees and don’t allow them to insult customers or competitors! No need to retrain just fire and start over!

Very helpful. I was able to get 3M molding tape that I needed.

They dishonest crooks in this store, bald gentleman with no manners tried to swindle me out of using my warranty on my brake pads i bought in north augusta . I only came here because i live in hephzibah and hoped i could just get them replaced here he thinks people are dumb enough where he wont have to honor a legal agreement. Funny thing is i called north augusta yesterday and they were nice,looked me up and informed me i could bring my bad pads in to switch for the good ones i paid extra in security for just in case the pads were bad, there only 4 months old , this store lost my business plus im contacting corporate about this situation ive never had issues at advance in person, on the phone or on there sight

The staff here was very helpful and nice. They had everything I needed for my Camry.

Vanessa was very helpful did everything she could to help me with the problem ;assist manager didn’t want to help with the problem, put it on Vanessa to handle

Wish I could do a zero star. Manager told me she does not have anyone to help until 4 PM. When there was someone sitting in the back doing paperwork or something. Do not shop here. Will not help you.

A simple plastic red reflector lens for a couple bucks is no longer available at a nationwide franchise that at one time use to be fair to the masses. Now,....you can buy the simple, one piece lens for $13 or $14

The staff was friendly and very helpful. She explained my problem to me in great detail.

Quick, professional and friendly service. Lynne the manager helped me. I needed my battery checked. It died on me earlier in the day. She checked it, told me it was good to go, and offered suggestions of what could possibly have drained the battery which I appreciated.

Had battery installed. Got home and car wouldn't start when I was ready to leave 20 minutes later. Got Jumpstart and went back to store. Called from parking lot because battery was out again. Rep came out and tightened battery posts. It's as if 1st rep just placed it in position. Afterwards rep was very nonchalant. Offered no apology. Looked at me stale faced and said things happen ma'am. Just stared at me. No apology for my inconvenience. Nothing. I called home office and made them aware of this incident. Totally unacceptable. Very dissatisfied customer

Terrible experience... went in needing help and got sent across town just to find out that I could have had my issue resolved at this Adv Auto but the lady who was working was too lazy to assist. I should have known she would be of no assistance when I walked in the door and she looked at me and sighed.. this was first thing in the morning. I guess she didn't show up to work ready to work.

Lynne was extremely friendly, professional and helpful during my visit to her store! Keep up the excellent customer service!!!!

The parts are neatly placed on the shelves. The staff is professional in demeanor. Will supply prices upon request.

THE ABSOLUTE WORST EXPERIENCE! The lady name Shannon was very rude and witness the gossip about customers as they walk in and out. Getting her to exchange parts is a whole deal for her as though it is coming out of her check or is being bothered. I won’t be back and I hope they get a face lift at this location . There is no need to be rude you picked this job I expect good service .

Today my battery went to battery heaven. The young lady that assisted me today was warm friendly and welcoming. She not only assisted me in finding the battery for my vehicle but she replaced it to.

Had a new battery installed there last month. After this a "Check Charging System" warning came on. I took it to the dealership today and they said that the positive battery terminal was completely loose. I do not recommend getting a battery installed at this location, since they don't know what they're doing. I will be using the Honda dealership from now on for my auto needs. I've learned my lesson.

Employee's at this location are so friendly and polite... very helpful..I will drive all the way across town because they know how to treat their customers... Keep up the good work!!!

I've been to AA stores all over the country and the folks are always helpful and friendly, but IMO the Tobacco Road store is the best!

Ordered brake pads online with a promo code for a $10.00 discount. Picked up that same day. Got home and started replacement. To make a long story short they gave me the wrong pads, exchanged and no longer was the discount valid so I had to pay full price. They would not swap or give me the same premium pads I really feel like it's a scam and I will no longer be a customer of Advanced Auto.

Somebody needs to shake Roberts hand and let him know that he is an asset to this company. Polite, professional and bent over backwards to help a customer in desperate need, namely...me. Long story short...he faced rough weather without a complaint to install a battery for me and ultimately saved my anniversary vacation. You sir, are a rockstar.

Run of the mill auto parts store. An employee was following her own instincts and wasn't listening to my specific needs. Had I taken her advice, would've spent twice as much as necessary...

Most helpful associates ever! Bought new wiper blades here, and sales clerk installed them (a little tricky on a Ford 500).

Very helpful and friendly staff. Price for using equipment was also good. I've been using this autocraft shop since 1998. I'd recommend this autocraft shop to everyone eligible to use it. Thanks guys