Justin and his team were extremely friendly, professional, and efficient. They had a truck on the way quickly, and they had it all set up with a 5 minute phone call. I highly recommend.
Huge shoutout to Watkins Towing in Augusta, GA. I was stuck in a ditch after a wheel literally flew off my car, and they came through when I really needed help. Fast response, professional, and genuinely caring. They saved me from a really bad situation. Highly recommend these guys if you ever find yourself stranded.
Everyone at the office is friendly and professional. Very helpful with any information. Just good folks all around!! Don’t go anywhere else!! They’re awesome.
One of the least professional experiences I’ve ever encountered with a tow truck driver. Proceeded to curse me out and berate me at the Stevens Creek common apartment complex when he blocked in a series of cars in the parking lot with tenants attempting to leave. Did not bother to offer any assistance until he was pressured to do so by other people that was there. He showed no regard for the fact that he blocked people in parking spots when there was clearly enough space for him to move elsewhere. I would absolutely not use this service at all and would not recommend interacting with their drivers because they are very hostile.
I was in a wreck I requested Rick‘s painting body pick up my vehicle. They were busy so they asked Watkins towing to pick it up and bring it to Rick‘s paint body. Watkins took it to their lot. Refused to let me get anything out of it for three days when they were supposed to bring it to Rick‘s painting body had to end up, calling the police and another tow company to finally get my vehicle. They told me I wasn’t allowed on the property block my vehicle in and kept making excuse after excuse of why I couldn’t get it or get my belongings out of it. So the owner Justin wants to get on here and make up some more lies I loaned the vehicle have the title and it was insured he also stole a civic from another guy the same way wouldn’t let him get it and according to Rick’s no it was supposed to go to Rick’s not your tow yard
What a fantastic and professional company. 4 towing services came out to take my vehicle, and Watkins was the only one who could get the job done (AND FAST). Huge shout out to my service tech, Ryan, he was extremely professional and talented. #GiveHimARaise
I will never use this place again. They never called after charging over $800, dropped the vehicle in the road, facing the wrong way on a busy street with the key in the ignition. When talking to the owner, he said there is nothing he can do, supposedly the driver tried to call, yet I have no history of any missed calls received from the driver or anyone else. He told me the vehicle is drivable and we can just drive it up the driveway ourselves, however, the brakes don't work, which is the reason for the tow to begin with. When calling the owner back,asking why nobody came to the door, he said because of covid, yet nobody in the office was wearing masks. Ridiculous
Y'all are a minus zero . My experience is the worst . They tow my husband ride while I was in hospital I couldn't get none of my stuff. Now they saying I can't get any of my stuff unless I sign it over or pay the whole fee . Which I had over 200 dollars and my sister ashes that had just passed away couple days before . They are very rude on the phone . And the fact my husband out the country and they won't even let me get the car off the lot if I paid the fee. So keep my money and my baby sister urn. I will never suggest Watkins to anyone
Watkins Towing always goes above and beyond for its customers. Excellent service, reasonable prices and great people! Highly suggest using them! Thanks!
Watkins has come through for us in the roughest of times. Prompt service. GREAT customer service. Very friendly. When you're in an accident or just need a tow Watkins is the way to go. I don't trust anyone else.
Chris came and towed my vehicle. Very knowledgeable and professional. He expressed empathy for my situation and made an already difficult experience go a bit more smoothly. The fact that he saw me drenched in sweat waiting for and Uber, and offered me a Powerade from his truck was icing on the cake.
I would give 0 stars if I could. Very sheisty business. By the time I was able to go to retrieve my items from my vehicle, The owner told me in order to do so, I had to pay a fee or give him the title to my car + $250. According to the law, I had 30 days to retrieve my items. They had no right to withhold anything from me due to payment except the vehicle itself. After getting law enforcement involved, the officer and his supervisor did confirm that they were in the wrong, but stated all they could do was write the report. I was so desperate to get my valuables that I was willing to give in and give them the car and money, but they declined. Karma is real folks. God bless
Best towing company in town! Their service is always top notch, the people are always friendly and they are very honest people. Make them your first call whenever you need a tow!
Did not allow me to get remaining belongings out of my car and said that I had to wait until insurance confirmed they would pay him, when he already knew that they would. Had to drive 4 hours home without my belongings, owner Justin is extremely rude and incompassionate. Do NOT let them tow your car!
Donnie was a great help. Great communication. Towed my 2011 BMW (POS) to the house and it was smooth sailing. Great man and great at his job. Thanks Watkins Towing!
Extremely rude and unprofessional. They were dispatched through my roadside service from State Farm. They alleged that the vehicle wasn’t released from the shop. Contacted the shop and was advised no one from their company reached out to the shop to even set up the tow.
I contacted them back and not only did they not acknowledge the error made on THEIR part as they couldn’t even confirm the correct insurance company that actually dispatched them (they told me to contact Geico “to get it together”) but also had an attitude about THEIR lack of competence & refused to even participate in a 3 way call with the ship which is customary in these situations to confirm release.
I highly recommend Watkins Towing! Needed one of my vehicles towed ASAP, and Justin sent Matt to save the day! We only had to wait about 15-20 for him to get to us. He was very nice and provided excellent customer service. Justin and Matt, thank you, again! I appreciate both of you.
Absolutely the BEST!!! I HIGHLY RECOMMEND!!! My husband and I had a flat tire on our CTS. We called State Farm to request a tow and their ETA was 90-120 minutes We called other towing companies prior to calling Watkins Towing and was told the ETA was 3-4 hours. Watkins Towing told us they could be there in 15-20 minutes. He arrived in the time frame specified. Although we wasn’t allow to ride in the tow truck, our ride arrived right after he pulled in front of our car. He was professional, courteous, friendly, and had a great sense of humor. In our case, time was a major factor since it was shortly after 4pm. Mavis Tire was the nearest tire shop on Washington Rd and they were closing at 5pm. My husband called John at Mavis Tire & they agreed to wait until 5:30 to be sure they could help assist us! Needless to say, we made it there before 5 and the guys stayed over a little to get our new tire put on! THANKS SO MUCH WATKINS TOWING & MAVIS! GOD BLESS EACH OF YOU!
The lady I initially spoke with quoted me about an hour for the tow truck and 30 minutes later, my car was loaded up and on its way. Pricing is reasonable. But what really impressed me the most, more than anything, was their professionalism. I'll never use any other towing company after the stress-free experience I just had.
I called Watkins Towing to help with my keys locked in the car. Friendly and fast service! He arrived quickly and had my car unlocked within minutes. Justin is a great guy! Would recommend to anyone!
Justin and his team at Watkins towing couldn’t have been any nicer or accommodating after my accident. Justin, the owner, has taken my calls personally and Chris was very comforting and helpful. If you need a tow, this is the way to go. Anytime of day!! Thanks guys
Great customer service by the owner and his driver, driver showed up before the given time frame and was very kind! Easy pay over the phone with a card and the wrecker itself is pretty bad ass! Well taken care of! Highly recommend!
Watkins towing is by far the best in the CSRA I have dealt with a lot of the "big name" companies in our area and no one comes close when it comes to customer service. Best rates in the city. I called Watkins towing on a Saturday afternoon and explained that my in-laws broke down almost 3 hrs away and he sent a driver right away and made sure they made it home safely. I am forever grateful to have this company to call on when I'm in a bind.
Chris at Watkins Towing was fantastic!!! My Tesla died on I-20W while on the way to visit family. Not only were they one of the only tow companies in the area with a flatbed truck (required to tow a Tesla), Chris was prompt and super professional. Towed me to the nearest Tesla Supercharger and saved the day, with no damage to the car. Thank you, thank you, thank you Chris and to Watkins Towing!
Can’t say enough good things about this company! Was there super fast, very professional! Chris took very good care of me and my car as I had a blow out and was stranded on the side of I-20!
Had a flat tire on the way to work. I was referred to this company through Verizon wireless. Needless to say I never made it to work. Wait time was 75 to 90 minutes. More like 2 hours. Tried to get me to sign a damage waiver. Red flag!!!!!! Nope!!!!! Luckily for me I still had a warranty for towing through Honda. Got my tire changed by Chaunceys which Watkins stated they were unable to do. Drove my car to the dealership.
Since Watkins made a reply I decided to edit my review. Based on their response you can tell they are nasty to deal with. There is no way in hell!!!!I would call your office to talk to you or deal with you in the future. Please note Chauncey's did not ask me to sign a damage waiver, and did actually show up a decent time to help me with my vechicle. I am not a liar as you are proposing I am. When you get a bad review work on improving your business not attacking your customer.
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