What clients say about Rakestraw Auto Services in Rockmart (GA)
Lol, if you want an honest shop that will have your back and do quality work on your vehicle bring it here. Their prices you won't find cheaper, but the quality far exceeds the cost. I won't take my vehicles anywhere else but to Paul at Rakestraw Auto. We have three we bring here.
You won't be disappointed.
Rakestraw is the mechanic that every small town needs. I was in a heck of a jam today, and needed help. The guys at Rakestraw came through, and on a Friday when I bet they've got a lot going on. They not only helped me when it was inconvenient but they went above and beyond to help.
I appreciate you guys!
Such a great shop! I highly recommend going here. They recently repaired some issues I was having with my truck. They did a tremendous job. Their quality of service is a 10/10 for me.
I scheduled two oil changes on separate occasions( over the phone and in person) and both times when I dropped my car and came back 8 hours later to pick it up nothing was done to it.
All they wanted was money for things they didn't fix or check. My car was there for almost a month and he always had a excuse. The workers need to learn more about cars. The owner needs to start working more on people cars and stop letting his help mess folks vehicles up.
We won't take our vehicles anywhere else. I know this is something regurgitated often, but I mean it. They're always kind, honest, and don't try the shady upsell. Rakestraw is the golden standard for mechanics.
One star and I wouldn't even give them that. A WARNING ⚠️ If you're a woman or a man that knows little to nothing about cars, don't go to Rakestraw. After getting my tires there, not one whole week my front right tire was flat. They said it was due to a nail. I assumed that was true but then I started having a lot of problems with my car. The alternator went out and my brakes started to make noises. I brought it back in to get new brake pads but of course they said it was more than that. I ended up paying several hundred dollars. Ok so maybe they were telling the truth but my brakes kept squealing. So I took it back this time they kept my car for several days and said sometimes new brakes do that. I didn't buy that and went to another mechanic shop , where they said too small of parts were put on incorrectly. And I had to spend another $800 to rectified the damage done with Rakestraw. I felt cheated and was not given restitution. I would NEVER recommend this shop.
Super nice guys. They actually care abt getting your car running and don't try to make up crazy reasons to do repairs. They only fix what you're asking to be fixed and have been the most affordable, efficient mechanic I've ever been to. I will never take my car anywhere else.
Honest folks and honest quotes. I took my company van in and they gave me an honest quote, stood by it, and actually got the work done in under the time they said. These guys will always have my business.
Edit....for the last few months this place has been different. I feel like the new mechanics there don't live by the same standards as the owner, Paul. For instance, I had them replace the radiator and thermostat in my truck. After they completed the entire job they call me and say it needs a water pump. I should've got that phone call when it was still taken apart. They made double labor on me by doing that.
They fit me in at the end of the day to fix my tire . Always friendly, fairly priced, and most importantly, honest about your repair needs. Won't take our car anywhere else if we have a choice.
As with any auto repair services, you do have to wait a little, as they are very busy. I don't mind that at all. They are very friendly and I love the small town atmosphere. A great experience all around.
If you need auto work I do not recommend here. I called for a simple price estimate on something to be replaced on my vehicle was told call back in 15 or so minutes. I did such then called back the one picked up the phone said okay went away left me sitting on hold no response no nothing. Just instead of looking up a price estimate they are just laughing and cutting up in the background. And I sat there for a solid 20 minutes with nothing. They don’t deserve any business if they can not do a simple task and trying to give them business. Nope just unprofessional workers who can’t help out a customer with something as just a price estimate.
This place gets a lot of business. They never lose sight of their customer's. My experiences here are always great. The owner, as well as the employees, are very friendly and helpful. I will always patronize this establishment.
Did a great job fixing my skid steer tire,when someone else couldn't. Very fair price too. Update....Had to have another tire repair and they didn't even charge me
To say thank you is not suited enough. Paul was phenomenal. I couldn’t ask for a better person to help me get two new tires on my car. As this was a first for me; he made the process simple, fast, and easy!
They fixed my ls1 Camaro SS up nice for a great price. I had a water pump and thermostat replaced along with a radiator. They were all very knowledgeable and helpful through the whole process and the car is running great now and I couldn't be happier !
I called Rakestraw Auto Services late one morning from my workplace a few blocks away asking if they'd have time to inspect my corroded battery post and cable. I took my Chevy Colorado to them during my lunch break when they said they could look at it later that same afternoon. I walked back to the shop after they had completed their inspection and let me know the cost of replacing the battery - which was HALF the cost of what the dealership quoted me.
I was very happy with the prompt and courteous service, and the fact that the battery replacement cost half as much as I had been quoted elsewhere. Rakestraw Auto Services will be my go-to shop from here on out. 😃
I've been going here since 2008 and always had great and fair service. It's sometimes hard for a woman to be treated right in auto repair situations but Paul and his crew have done right by me for a lot of years. Today's brake replacement was no different.
I am out of town and needed my car fixed before I got home. Despite their busy schedule and all, Paul made sure to go above and beyond on my car and get it done! I didn’t get the normal list of a million things to add to it, just what was needed! And I wasn’t charged an arm and a leg! I appreciate the amazing customer service that I received and I am a forever customer to them! I recommend them for all work! Thank you again Paul!
Been opened for years. I noticed that my front tire was showing wires and I had a used tire already in my trunk to use. I just needed it put on. I called about an hour before closing and asked if it was possible since I was about 15 to 20 minutes away. They said it was fine to come on in and were able to put it on for me with no hassle on how close to time it was.
They're good folks. They stay very busy and I'm sure are overwhelmed. I needed them to drive my vehicle to scope out a fume twice but they couldn't get to it. It's only cause they stay busy and are tired that they couldn't get to it, so I don't hold it against them. I needed air in my tires many times and they got to it immediately.
Great group of men! Always courteous and very knowledgeable. Paul listened to my concerns & his team tackled the issues..and although they couldn't help with the exhaust problem, I was referred to a local shop. I'll continue relying on Rakestraws great service and affordable rates. Thanks again, guys.
Paul the Owner is very nice, he helped explain repairs for my car so that I could actually understand.
Cody, 1 of the mechanic's there did the test drive with me in my car so I could explain what my car was doing. He was very knowledgeable and knew right away what was going on with my car.
I would recommend Rakestraw Auto Services to anyone.
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