Literally just paid 15 less than a man that was in line ahead of me. His car was here for 3 days but yet my car wasn’t here for 24 hours. The math ain’t mathing! Last night while the car was on the tow truck we were told that the tow would cost $99 arrived less than 24 hours to get the car and I was charged $140 for the tow. Use a different company!
I want to thank the yard guy Mr rocky for helping me retrieve my property and tag from my car and also shoutout to ms Terri for helping us through our process of releasing my vehicle thanks griffin and griffin towing!!!!
I am giving Griffin and Griffin Towing Inc. zero stars. Unfortunately, Google Reviews requires selecting at least one star, so I will rate them with one star and explain why. Their services were unsatisfactory and I believe this company did not meet my expectations at all. My experience with Griffin Towing was profoundly disappointing and unprofessional. After returning to my truck, which was being hooked up, I spoke with the driver to inquire about the cost of having my truck put back down. He directed me to call the office and speak with Miss Brenda. When I called, she wasn't available, and the receptionist who answered put me on hold and then informed me that the cost would be $1,204.00. I requested a breakdown of the fees considering the truck was neither towed nor significantly moved, but I was met with the same figure and a prompt to pay via card without any detailed explanation.
Such opaque practices are not acceptable in 2025 or at any time, especially in business dealings. Any service, whether it's from a retailer like Walmart, Amazon or while purchasing an airline ticket, mandates a clear and detailed breakdown of costs. In this instance, I received none. After another conversation with the driver and showing him the vague invoice, I was advised to call back for a detailed bill. Unfortunately, when I did so, the receptionist emailed me a receipt that showed a higher price than initially quoted, which added to the confusion and frustration.
Based on this unprofessional interaction, I would strongly advise against doing business with Griffin Towing, whether the service is consensual or not. Their lack of transparency and the inconsistency in their fee structure are deeply concerning. As someone passionate about helping others and conducting business professionally, I feel compelled to share this experience to help others avoid similar dissatisfaction.
12/29/25 @1100 EST
Amendment of Review 12/29/25 @1345 CST
During my recent experience with Griffin and Griffin Towing, Inc. Miss Brenda attempted to contact me via cell phone and text message. Unfortunately, I was outside my truck at a truck stop and missed their calls. Upon returning her call, we discussed the matter at hand. It turned out there was a miscommunication on their end, leading to my initial feelings of being treated unjustly.
Miss Brenda listened to my concerns attentively and acknowledged the miscommunication. They took steps to rectify the situation, refunding my money. My first experience with Griffin and Griffin Towing had been very positive in the past, marked by effective communication, professionalism, craftsmanship, dedication, and hard work. They ensured customer satisfaction, with fair pricing and careful handling of equipment.
When I felt unjustly treated, I left a review based on my experience at that time. However, Griffin and Griffin Towing went above and beyond to make things right, demonstrating that they value their customers and their feedback. By issuing a full refund, they showed that higher management cares about customer satisfaction.
I now confidently recommend Griffin and Griffin Towing, Inc. to anyone in the area. Their commitment to making things right and their dedication to providing excellent service has restored my faith in their business. My experience with them underscores their effective communication, professionalism, and fairness. I give them a five-star review for their outstanding service.
Thank you for hearing me out and treating me fairly and professionally.
Considering being in an accident, the young lady working the office was friendly polite and most importantly compassionate. She before going forward after giving information needed to verify, notice the vehicle was in an accident, and simply check asking was all parties involved ok. Took me by surprise. The overall service including the driver from the site was very nice and tactful.
This place is terrible, inconsistent requirement forms required. Each time I’ve been back there had been something else required. The white lady in the front doesn’t listen, just cuts you off with nonsense. They won’t provide total cost at first visit or an estimated cost. I’m trying to help out a friend who’s been in a terrible accident. And these people are out here ripping people off or trying to exploit a customer in a time of need. Terrible business, avoid at all costs.
Highly recommend! Punctual on time as well as easy pay option!! Dispatchers are polite and communicativeoh and did I mention how reasonably priced even after hours
On September 22nd, my vehicle was totaled. Griffin & Griffin we're first on the scene and took the vehicle. I live quite far away from them, so I wasn't keen on going back to release the vehicle to insurance. My insurance adjuster and I started gathering everything needed for a release on October 2nd. They kept adding requirements. A notarized release form, copy of driver's license, vehicle registration, and proof of insurance. I CC'd my insurance adjuster to ensure that they wouldn't try to claim they didn't receive these documents. It's a good thing I did, because they DID try it.
The vehicle wasn't released until October 21st costing me another car payment on a totaled vehicle on which I had gap insurance.
Swindlers and crooks. If I could give a 0 I absolutely would.
The lady who took my call was very nice, patient, and professional. Mr. Carl arrived in about 15 minutes. He was also very friendly, patient, and professional. He even suggested from local shops that were still open (I had flat tire). I ended up going to one of his suggested places and was very pleased. I overall experience with Mavis was very nice
Our vehicle was taken to Griffin and Griffin Towing after an auto collision. The staff was super awesome and helpful when I had to go retrieve items from the vehicle.
This is a predatory towing company in partnership with the sheriffs department and Columbus police department. Recently, I was in a car wreck on I85. While, I was taken to the hospital for treatment Columbus police department officer contacted griffin and griffin towing to come and remove my vehicle from the side of the road. Upon being discharged from the hospital, I contacted the tow company to retrieve my property(truck) and was told when I asked what are the fees so that I can come retrieve my property. Not, one but two reps told me that due to privacy laws they can not give me that information. Knowing that this is illegal I reached out to Columbus police department were I was told to contact the officer who responded to the wreck. That didn't help as Columbus police department stopped answering the phone lines. So, I failed 911 and had Decatur police department contact the Columbus police department and guess what... They didn't answer for them. So, Decatur police department contact the sheriffs office of the county Columbus is located. The Sheriffs office told me that the tow company says that's their policy and there's nothing they can do. Well, I reached out to the FTC(federal trades commission) to file a report and when I told FTC they immediately took the report and submitted it to consumer protection lawyers, stating that Griffin and Griffin towing is partaking in predatorial and deceptive business practices. That by law they cannot withhold information such as fees storage fees or towing fees information from a customer. They cannot require you a customer to verify that you are the owner of your property if the property was told without your consent. Beware this company and call the proper authorities now reach out to FTC
Great experience. Receptionist was so nice and kind. Registration was in truck that they towed for me, so she got a driver to take me to truck to retrieve it. Every so friendly
Brenda and Kim was very helpful, very professional, patient, positive, kind, and a very courteous uplifting attitude. Help with all my needs. Process was fast even though it was busy.
There services is excellent. They were on time and the driver Kevin was great with communicating with me on what time he was arriving to tow my car. The customer service was excellent also.
Over charged me. Sent me a certified letter with one total due. When I got there they were charging me $600 more than they quoted. Took me over an hour to get car. They were really disorganized and rude.
Got my tow in a matter of minutes, the guy that helped me was pretty chill, and helped get my car to where i asked him to put it in a fairly tight location.
Rates were better than anyone else I called. Customer service was pleasant and very professional. They got to us extremely fast. CARL the driver was friendly and amazing. I'll continue to use them in the future!!!
I had my car towed to this wonderful establishment and their customer service was top tier. They were patient, professional, and provided all the information needed to ensure my wrecked vehicle could be picked up timely by my insurance company. Antonio was very pleasant and he escorted me where I needed to go and was very patient with me when I retrieved all my items. Had to come back on a later date cause forgot to get my license plate and Antonio came to the rescue and recovered it for me so I wouldn’t have to go back on the yard. Definitely recommend Griffin & Griffin.
If I could press charges and had proof of my belongings I would. I assume responsibility because my father always told me not to leave things in my car just in case. I was involved in a horrible car accident and this towing service was used. Upon getting out of the hospital and returning to my vehicle to collect my belongings, I noticed my gold ring was missing, my smith and Weston knife was missing and two bottles of prestige cologne were missing. The only reason I’m not giving a 1 star is because the lady that was at the service desk was helpful and polite. Words can’t describe how betrayed I feel by towers who share the same skin color as me. It’s sad out here.
Kevin’s service was outstanding. His courtesy alone is what made me feel comfortable. He got me there in a timely manner as well. Anytime I need a tow from now on I know who to call!
I recommend Griffin to you without reservation. I called at 7am on a Saturday morning, and Jasmine politely answered, asking the right questions. Within 15 minutes Kevin came with his truck and was exceptionally courteous, professional, and caring in how he handled my daughter's Hyundai. I went to the shop to get checked in and he arrived shortly afterward, and even when there was a small online issue processing my credit card, Jasmine was once again very helpful. All in, to get my car towed and processed, it took a touch over a half an hour. I'm not sure how they can be this fast, this good, and this professional. It's for all these reasons that I recommend Griffin to you when the unexpected happens - they made it easy! Jasmine and Kevin have my sincere thanks and appreciation!!!
My truck was towed to the yard and when I went to get it the lady upfront did her best to get me in and out fast as possible which worked well for me. She was very courteous and the manager was too. I was scared to go because I thought it would be extremely expensive but to my surprise it was reasonable for the amount of time my truck was there. If you ever have to go make sure you have everything you need in order for things to go smoothly and they will definitely try to get you in and out as fast as possible.
I had an exceptional experience with griffin and griffin towing! When my car broke down unexpectedly, they were quick to respond and arrived within the estimated time they gave me. The driver was professional, friendly, and very knowledgeable, ensuring my car was safely loaded and transported to my preferred repair shop.
What really stood out was their level of customer care. They kept me informed throughout the process, and their pricing was fair and transparent—no surprises or hidden fees. It’s clear they genuinely care about their customers and go above and beyond to make a stressful situation more manageable. I wouldn’t hesitate to call them again or recommend them to anyone in need of reliable towing services. Five stars!
I had an excellent experience with Griffin and Griffin Towing! Kevin and Chester were very patient and went above and beyond to provide very professional and friendly service. Both Kevin and Chester handled everything efficiently, making what could have been a disastrous situation (my car being lodged in a ditch) much easier. Highly recommend their services! Thank you, Kevin and Chester, for outstanding assistance! My prayers are with you!
Mr Kevin Williams was amazing. Such a nice man. I was stranded on the side of the road by myself and I have never needed to ride with the tow truck driver to my destination. But I would 10/10 recommend him again. He made me feel safe. Very nice man! Will be requesting him again if needed.
I called them at 5:34pm tonight I had 2 flat tires on Manchester Expressway and Ms. Love was so nice on the phone. Said we will get someone to you in 30 minutes please answer any calls That come in. Trenny called me when he was 10 minutes out and stayed on the phone with me till he arrived. Took me to the ATM to get money to get to tires for the truck. They are definitely heaven sent. Thank you so much for taking time out of your day to come help me.
Great experience,I want to thank Mrs Brenda so much. My car was stolen and my family and I were sadden. I had personal items in my car given to me from my father before his death that ment a lot to me she went above and beyond to help me. Griffin and griffin towing were fast and efficient thank you guys so much!!!
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