**Review: Overpriced, Unprofessional, and Unethical Towing Service**
I recently had the unfortunate experience of dealing with a towing company (BUICE'S GARAGE) that I can only describe as predatory and unprofessional. They charged me an outrageous $1,250 per hour for a tow that lasted 3 hours, totaling a staggering $4,175 for a mere 13 miles. To make matters worse, the service was accompanied by rude and dismissive behavior from the staff, who seemed completely indifferent to the distress they were causing.
What truly crossed the line was their decision to hold my cargo hostage until the bill was paid in full. This kind of behavior is not only unethical but also feels like a form of ransom. It’s unacceptable for any business to operate in such a manner, especially when customers are already in vulnerable situations.
I strongly advise anyone in need of towing services to steer clear of this company at all costs. There are plenty of reputable and reasonably priced towing services out there that won’t exploit you or hold your belongings hostage. Save yourself the stress, money, and frustration—avoid this place entirely.
i am from michigan i broke down around 1/2 mile from their shop when they towed they didnt give me an alternate location option it was only their shop because they were the ones that wanted to screw me more they charged me a night of storage because they were not open sunday so all said and done it was 475 bucks absolutely do not recommend very disrespectful and un professional!!
Charged us 1250.00 to tow the truck and trailer a couple of miles from the middle of a city street to their yard. I should have read the reviews beforehand. Get an estimate beforehand if you decide to use.
I see these great reviews for this company. I would’ve loved to write a nice review. I called to see if I was about to get my house keys from them someway and before I can even finish my sentence a man cut me off and said no we’re closed until Monday. I explained I do need my house keys can I pls find a way to get them? he continues to cut me off. It’s the holidays and now I can’t get into my home until Monday and it’s Thursday. I do understand places are closed on holidays but he was not considered that I was locked out of my home, I just moved to Georgia and do not have much family out here at all. Unfortunately i didn’t get the hospitality that you all received.
I just want to give a big shout out to Buice Towing. I was meeting my daughter off Rumble Road last evening when she called me in a full panic. We were going to a location we were both unfamiliar with when she made a turn to go over the railroad tracks. A car in the opposite direction had on blinding lights which caused her to make a right too soon landing her on the railroad tracks, straddling them. She immediately called me and I told her to call 911 and exit her vehicle. Buice was called by Monroe County and the gentleman who arrived on the scene was able to remove her vehicle with no damage being incurred and he was so nice, which is so refreshing in these days we are living in. Thank you, thank you, thank you. It hurt me to have to make that payment but so thankful my girl is ok and her car is ok.
The man was rude and defensive for no reason when i asked about my car that was towed to their location. I called the shop twice and he wasnt even sure they had my car yet their tow truck was at the scene. Even when i told him exactly what make and model he went over to the keys and found the car he told me he didn't have.
Thank you for towing our motorhome off of busy I75. This is a family business, very professional and caring. We highly recommend it! Thank you for a job well done.
I had a driver breakdown Saturday morning. Unfortunately, she was not able to make it off the road completely and had to be towed. The distance she had to be towed was ridiculously small. There is a photo attached.
Now, I understand that everybody needs to make money, but the charge was $750 to move the truck off the road. In my opinion, this is excessive.
Following the request for those funds, the driver was told she could not pay with a credit card, because he cannot run those on the road. It had to be in Cash. $750 in Cash, or she would be towed back to his shop, the vehicle would be put behind the gate and the towing charges would go up and storage would be added. Also, nobody would be allowed to work on the truck on his lot, so he would have to be paid...again...to tow it to the shop that would be doing the work.
At this point, I got on the phone with him, asked a couple simple questions that were met with animosity that I would even question him. I told him I would get a Comchek Express Code, to which he responded:
I can't take a Comchek, because I do not have a cell phone to call for the authorization and will not spend time on the side of the road getting it verified. He wanted me to get the number, call his wife and have her verify it. I got the Comchek number, but did not call his wife.
I provided the number to the driver and, while I was on the phone, told her to ask for a receipt. Not only does he not take credit cards for an excessive charge, will not verify a Comchek because he has no cell phone, but he will also not provide you with a receipt that you paid him.
Then, the tow truck operator proceeded to call, FROM HIS CELL PHONE THAT HE DID NOT HAVE, to verify the funds. I do not take well to liars.
Based on what I have experienced with this "person," I recommend staying away from this company. He is rude, overpriced and unwilling to offer simple considerations to the people he is towing by demanding cash and not accepting Credit Cards.
I would 100% recommend anyone to use there towing, they made the best out of an unfortunate situation (being stack on Hwy out no where in GA). Eddie was quick, efficient, and super friendly. It made an overall bad night into a way better one. He went out of his way to be friendly and accommodating.
I have used Buice's Wrecker for my business and my personal vehicles for years. The best thing about them is that you know they are there to help when you need them! This takes a huge weight off of my shoulders as a business man. It is like they are working with you to help you when you really need it.
As a retired MARTA Public Transportation driver I can say the driver form this company was great. Was nice to meet him and find we had a lot of common interest. Thank You
Does horrible work, had an issue with a part they just put on and not taking responsibility for the mess up, and the work took until the next day way to much time!
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