Please don’t even try to go to this place and waste your time. They are just after your money. Once they take your money; they might give you broken or wrong part.
and then they don’t refund your money or exchange the part. Poor customer service.
Took my money and waited till last min in the day to tell me part wasn’t good. Prolonged me all day when i gave stuff to do just like them.
I paid at 930 am didn’t get a call till 4pm i wouldn’t shop here
I knew I better dont pay before seeing the part but they said the radiator is good so I waited 45 minutes to get the radiator with broken all mounts I asked my money back they said the don’t return anything they can give me a good radiator waited another hour to get the same thing but they one was also bent so I just took it and went away SCAM
Very rude! I called with a simple question and got hung up on. I can only imagine if I was in person and didn't have a good question how I'd probably get Bamboozled. I would trust them.
Hello, I bought a transmission from Southern Auto Salvage on 05/24/2025 and KY looked up the part in there system and told me I needed an all wheel drive transmission. Which was the wrong part for 2009 Lexus IS 250. I call KY and told him they delivered the wrong part to the repair shop. KY told me they would have to take 35% from the over all total that I paid total of $900.00 that they would only refund me ($585.00) back. This was KY fault. He also hung up in my face after I was trying to get this issue resolved. Finally week later in June after calling them so many time I spoke with Chris then Jay got a refund for $585.00. Chris and Jay did apologize for KY hanging up on me but KY never apologized. Make sure you READ THE BACK OF THE RECEIPT!!! If anything goes wrong they will blame you for it !! THIS COMPANY IS A SCAM!!! DONT BUY FROM THEM.....RUN
Extremely poor customer service and communication. I made a payment via Zelle almost a month ago and have yet to receive any update. The lack of responsiveness is very frustrating. I'm seriously considering filing a complaint to have their license reviewed.
Friendly and knowledgeable staff
Pricing was so so more than just ordering online but less than many of the other salvage yards
Most parts can be pulled the same day by the staff only there is no pick your own part
I spoke to the guys on the phone they made sure I had the right part and were all around professional, I believe the gentleman who assisted me was named Deny.... with a strong NY accent, Thanks guys I'll be back .
Didn't buy anything that needs a warranty.. Jay in the warranty dept Is very rude, no customer service. Tried to contact him for 7 days about a bad transmission that was bought from them. I will never do business with these people again. I would strongly suggest looking somewhere else.
Southern Auto Salvage has GREATTTT customer service! I called two different times and spoke with 2 different people. Both efficient and knowledgeable! He searched the entire southern database to find my part! Ha. How helpful is that for service! Saved me time and $!!! I’m a single mom w/2 SUV’s. I’m grateful for the assistance.
In search for a transmission, I received an referral from a mechanic I trust. I bought the transmission from southern auto, picked it up, and delivered it to Statesboro where my daughter’s disabled car is located.
After installing the transmission, the mechanic realized the transmission will not go into reverse.
I was directed to Jay due to it is now a warranty issue, I was told…Jay eventually responded and later agreed to replace the defected transmission. Jay also stated he would have his guys take the good transmission to Statesboro.
This was on Thursday, February 15…
I received a call from Jay today, February 19, informing me that they tested the “good” transmission and determined it was “not good”.
Then in the most disrespectful tone you could imagine, Jay tell me that they will not attempt to find another transmission and I could only receive my refund after they received their (damaged) transmission that I took to Statesboro.
After reminding Jay of our conversation on Thursday and the need for a transmission (not $$) Jay tone and delivery became very abrasive/aggressive. Once I noticed I started matching his energy, I ask how do I file a formal complaint.
Jay literally told me to find out on my own. So if anyone could assist me with the procedures /information on how to file a formal complaint with Southern auto, please advise.
This score is solely based on Jay, the manager, poor customer service.
I need a new hood and other parts for wrecked 2004 LS430. Other salvage yards that had the hood wanted $750 to $1K+, but I got it here for $500 with the grille. Plus I got the radiator, fans, condenser, air intake, engine cover, plastic covers and support bar for an additional $500. So I save a lot of money. Thanks Southern.
These criminals sold me a defective leather seat . I didn’t even leave with the seat , they made me pay the. They went ahead and gave me a torn leather seat . Big guy came out and outrightly told me it’s as is but I didn’t even leave their yard yet . They are thieves! Don’t buy engines or trans from them . They will sell you a bad part and now you are out of money . I will never buy anything from them again !!!!
I wish I would have read the reviews prior to coming out here. They charge me for a part. I came to pick up the part notice it was the wrong part asked for the right part they stated they didn't have it in stock and that it would be an addition $300. I asked for a refund instead and was charged $100+ in restocking fee! Not only was it there fault but even on my refund ticket it showed what I asked for specifically. Mind you I never took the item off the property (it was a transmission). So they retained possession of the item the ENTIRE time! Yet still refuse to refund all of my money! DO NOT COME TO THIS LOCATION!! THEY ARE THE WORST DON'T BELIEVE ME ? READ THE REVIEWS!!
Did not have the right part. Accused us of giving them the wrong informations. We called for a rear window for a 2012 Silverado pick up they brought us a rear window for a Volvo. Then called my employee who was picking it up a stupid MFer.then charged us a 35% restocking fee for the incorrect window. Horrible customer service I will gladly pay full price for a new part then do business with them. Worst business I have ever experienced.
My experience was completely professional and absolutely positive i looked everywhere for a beam axle for my Toyota sienna. These guys found it, the price of the part was absolutely perfect. The part fit great just like a new one Making me feel confident that I"ve always have a place now to get a part for my vehicles anytime I might need one with a great price and quality.
I made a phone call at 10:50 am and got Ray on the phone. He called me back in 5 minutes with correct part that I asked about. Ray went so far as to text pictures. He had my part waiting on when showed up. It was very smooth transaction. The price was more than fair and I got exactly what I drove for. I was home by 1:00pm. Great service.
I'm the new office manager at an auto shop. I've called twice here. The first time, I did not catch the gentleman's name, but he was extremely helpful & such amazing manners. I was on the phone for hours & this person made me smile just by how nice he was. Come the following week (today), I've been calling all over & I came to their number on my list. Talk about amazing customer service! I caught the gentleman's name today. His is DNE. If they don't have the parts, they will help you. At least the first gentleman did. I haven't had the chance of buying from them YET! It's not because I want to but rather they do not have the parts I'm looking for. I know one of these days I will. Soon I hope! Thank you all for your service. Keep it up! Your manager should treat you all to lunch or dinner. :) Other body shops, mechanic shops & auto parts stores. Learn from these gentlemen. =)
They are a straight rip off. I'll never refer no one to them. I bought a transmission from them on a Friday, found a better deal on Saturday. I went back to them Monday and they said they would charge me 35% of my money for a re stocking fee. They told me I'd have to wait 8 to 10 days to get my part. If you don't already have it what's the re stocking fee for. They don't tell you there's a fee if you don't want the part until you don't want it.
Called ahead to make sure they had the wheel I needed. Very friendly service from both people I spoke with (I called twice). Once I arrived, I was greeted with a friendly smile and helped immediately. I didn’t have to wait long for them to pull the part (5-7 minutes). The man put it in my car for me and I was on my way. Great price, quick service, customer oriented!
I drove over an hour for a ac compressor. They gave me the wrong part which was also overpriced. I went back the very next day and a woman named Wendy would not issue me a refund. Instead she wanted me to exchange the part. Their policy is that they can give a refund if they chose to. They weren't sure if it was the correct part initially, and I had to pay the mechanic for his time. The customer is supposed to be right, and since it was their era you would think they would have corrected it by taking their part back and giving me a refund. Instead she called the police on me and said I was being unruly because I demanded a refund. I didn't get loud, curse, or behave in any disrespectful manner. I wouldn't go to this unprofessional establishment if my life depended on it. They care strictly about the money, and could give a damn about customer satisfaction or customer service.
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