Employees in the office are so sorry. First time dealing with them and probably the last at this location.... Nothing else to say but terrible customer service
Brought a salvage 2016 Acura ilx from this
location,the car runs and drives ,instead of driving the car out to us they liftted the car up the wrong way and costed me more money in the long run a lower radiator cross member, this came back to bite me
Unbelievably incompetent. I never write reviews, but this place was especially frustrating to deal with! My tow was initiated by my insurance, and after 4 calls to the office and a confirmation online they still did not provide service! I had to call the tow company assigned to the pick up and they called Copart to resolve the issue. If you have the option, go elsewhere!
A busy, fast paced environment. More vehicles arriving every day! Great service. Professional company. They have cars you won't often see parked in the Upcoming Attractions area. If you know how to repair or rebuild vehicles then this is the place to check out!
EDIT: Your reply of sending this to the management is just sending this directly to the people who are the problem. Tiffany covers for her thieving employees.
If your car ends up here after an accident. You need to go IMMEDIATELY to get your items. Otherwise the staff will loot your car for whatever valuables they think they can get away with under the radar. This happened to me, Copart doesn't want to take accountability for anything that happens to the vehicles in their possession or take measures to show otherwise.
Enjoy my weathertech floor mats, bluetooth adapter, and everything else you swiped and/or misplaced.
This experience started out good, but outcome was bad. Our car had several items stolen out of our car while in their care. Finally, three weeks later after many attempts to recover our stolen items I only had 2 items mailed back to me. Our insurance company is very unhappy with Carport also. I have Never experienced such a run around of a Co. not wanting to take full Responsibility for their wrong doing. I will be filing a law suit on this Company. It is the Principle, of wrong doing and not wanting to admit it.
I have been to many copart locations and I alway look forward going to Savannah! Have personally bought 5 cars in past few month few months and this team is by far the most helpful and friendly! Kim at the front desk is great!
The manager in this facility needs to be fired Lawrence Arnet , poor service and starts from management they are not solving any problems just creating them , I had a unit to pick up and COPART canceled it to book in on there Transpoort company instead of telling the clients I had booked the unit already. Poor management , service, poor productivity. Worst service I have ever experienced ever.
Very bad experience,bought 1 car from Savannah Ga Copart a month ago and they lost the title.i kept calling and all they say is try tomorrow.when i called the mannager he found it in 5 min and sent it over.30 days to get a title!!!i bought another vehicle this week and came today to pick it up and they say you need a app to get your vehicle.i waited for 5 hours as a walk in to get 1 car and watched people waiting more than i did and they had a appointment!!.when i got the car finnaly it had damage to the side but when they listed it was rear side damage only.the guys that load vehicles are very very slow.i bought cars from other Copart locations and never had problems.my sister buys over 100 vehicles per year from copart and never had issues,only in Savannah Ga.i am gonna file a complaint for my vehicle side damage that was not listed.!!
This location is extremely unorganized. The staff is rude and have no regard for its customers. This location is tight with very little parking space for trucks to load and they crowd what little space they do have with vehicles that should be in the holding area. They put walk ins over appointments for a scheduled appointment it took them 4 hours to complete a one car pick up. Do not recommend this location.
They are not honest about the listing. They stated car as rear drive and key is available. But when driver went to pick up the car, the car wasn't running and the key wasn't available. You guys have to stop screwing people like that... I will never buy online with Copart anymore, they upload blurred pictures.
Very well attended and well ordered with the components that it brings down, whether they are bumper lights, they keep it in a bag and put it inside the vehicle so that the experience at Copart Savannah is very good.
Girls inside are polite and helpful. Watched as only 5 cars brought out before mine and it took an hour and 20 minutes. Just ridicules. No sense in it taking this long when an ELD doesn't stop running.
Great patient staff who have their hands full but still pay attention. These auctions are not for everyone so do your research, understand the risk and have some fun. There are a lot of "gotchas" at these auctions so make a list and ask a lot of questions to the staff. Looks like new procedures get rolled down from corporate and customers hear about it last minute. I really dislike the old, very heavy battery jumper pack they offer (for free). It's just inconvenient when personal jumpers are now compact with reverse polarity protection. There should be a list of approved jumper packs (Noco, etc...). Some of the yard is susceptible to minor flooding so wear boots to walk through the mud and water. Two cars I looked at were on 3+ inches of water. Funny enough, they were both salvaged from flood damage!
If i could give a lower review i would i had two vehicles to pickup and a 4 hr drive back home and didnt know i needed a appointment first time ever hearing about this all the locations ive been to used the self service kiosk any ways cut to the chase i had made appointments one at 2:00 and one at 3:00 its almost 3:00 and i still have not gotten my 2:00 vehicle
Terrible place and slow service ive been here since 12:40 I WILL NOT EVER COME BACK TO THIS LOCATION FOR ANY OTHER PICKUPS
Very friendly and polite group of people working at counter. Show compassion about my total loss vehicle to retrieve my personal property. Last final look at my XT5 Cadillac and cried..
Very nice employees I was in there and out of there within 10 minutes had my vehicle loaded operator put it where I needed it with no problem Great Clips
awesome experience overall. Mrs. Young at the office counter was really nice, when she found out it was my first time she jumped right into conversation with me asking me plans for my purchase and was very nice about showing me the title paperwork and telling me what everything was and directed me on how to proceed with the pickup. The guy on the tractor came around and got my car, brought it around to me quickly. It was a fun experience and thanks to the exempleray service i'll surely use Savannah Copart again.
A+ very nice people, very helpful staff, they are true professionals the lady who helped me do her job and did it very quickly I was in and out in under 30 minutes and have never been there before will definitely come back
Very bad experience with load drivers. Waited for 1 hour. Take forever......hope I don't have to buy or come back again. Also bought a car they said it was running. Had a broken engine. This is MNF AUTO PLEX LLC
The staff of your dispatch group are top notch; friendly, efficient, and helpful when help is needed. Would have rated 5 stars, but, there is always room for improvement for all of us.
Worst copart i ever been to. Drove 5 hrs to pick up an item for them to tell me the staff has lunch from 11am-230pm and between these hourse i can t even pick up a trailer which takes 2 minute to hook up. Must wait around over 3 hours till every single worker is back from lunch and they all made they turns. what the f...? WORST COSTUMER SERVICE since i been buying 2003 and communication. Even called in 8am make sure item is there and noone’s mind even has crossed to let a customer know about not to be here between 11-230.
Not happy had to wait over an hour to pick up vehicle. One person loading. People backed out the gate waiting. Inside for paperwork great. In and out 5 minutes.
If I could leave less than a 1 start I would! I was in a car accident on 95N and in the process; my insurance company had my car towed here, to assess the damage. The wrecker took my car the the wrong salvage yard, in a completely different state. Then, they argued with me for two weeks before finally towing it back to where it was originally supposed to be taken (at the expense of my insurance company, not them). So when it was finally taken to where I could go pick up my personal belongings left in my car, (which was a lot due to the fact that I was moving back NC from FL) they have taken everything left in the (THAT THEY COULD FIT) and shoved it in the trunk. I understand there may be standard procedures that have to take place to inventory the car, but there were MULTIPLE missing items (including my license plates!) and over $500 worth of damaged belongings in the truck of my car because of how poorly they handled my things (not to mention the value of sentimental items). What I don’t understand, is how they have the right to even touch anything in the car before the owner of the vehicle even has the chance to come retrieve personal belongings. Then when i confronted the company, they push the blame off on everyone else and not a single apology was given. They sent me two $100 VISA gift cards and act like they’re doing me a favor and refuse to replace any of the missing items and tell me I have to have proof they were in the car. I wouldn’t wish the experience with this company on my worst enemy.
BIGGEST SCAM IN HISTORY. I MAX BID ON THIS VEHICLE LOOKING TO BE A VERY CLEAN M3. SHOWS UP LOOKING LIKE IT WAS PULLED FROM THE BOTTOM OF A RIVER. LITERALLY LOOKS LIKE THE HULK THREW THIS CAR ACROSS THE STATES. STRAIGHT OUT OF A MOVIE SCENE. COMPLETE B.S. COPART SAYS THEY WILL TAKE THE CAR BACK BUT WONT COVER MY $1000 TRANSPORTATION COSTS. THATS THEIR "POLICY"
Was told on the phone my car would be picked up and towed and I would receive a check for $70 in the mail back in SEPTEMBER for selling them my car. Today received an invoice saying I OWE almost $200 to them. Good thing their phone calls are recorded because they WILL have a legal problem on their hands.
Website
